When I e-mail a document why can't anyone read it.

[Guest]

When I send a Word document as e-mail it shows up as an attachment but no one
is able to read it. When I check on my Sent file it is there and I can read
it but somewhere in the transmission it seems to disappear! Help please.

 

[Guest]

Completely missing attachments are usually due to overfiltering at the other
end. Since .doc's can contain executable code, the stupider filters
consider just stopping .doc. attachments to be a "solution."

When the attachment is there, the most common problem is a defect in
Outlook. If you "send as" anything but text format, you're really sending an
unreadable .dat attachment. The only people who can see attachments are
those who are still using Outlook, to them it looks as if you actually sent
the intended attachment. The solution is to switch to Thunderbird which is
better and free.

Fred

 

[garfield-n-odie [MVP]]

See http://support.microsoft.com/?kbid=555375 .

If the problem is that you have Word 2007 and your email recipients have
Word 2003 or earlier, then you need to save as a Word 97-2003 .doc file
and attach that to your email.

If the problem is that your email recipients receive a winmail.dat
attachment instead of the .doc or .docx file you attached, then see
http://support.microsoft.com/kb/278061 "Winmail.dat attachments are
included in received e-mail messages in Outlook 2002 or in Outlook 2003"
and http://support.microsoft.com/kb/197064 "Winmail.dat attachments are
included in received messages in Outlook 2000".