What does this error mean (from Event Viewer)?

[Guest]

I use Sleep mode in Vista and on rare occasions (about 2 out of ten times -
no pattern seen so far) I would lose sound after the PC wakes up. All
indications, including those in Device Manager, show normal. I restart the PC
and I regain sound again. If I use hibernate mode instead of Sleep mode, this
never occurs. I like Sleep mode better as it's a lot quicker to wake up.

In event viewer I noticed an error correlating with the time the wake up
occurred when sound didn't come on. I've attached two images from the event
viewer - links below.

1. http://img355.imageshack.us/img355/8342/ev1nu4.jpg

2. http://img355.imageshack.us/img355/3549/ev2ni3.jpg

Can anyone decipher the meaning of this error? I'd love to be able to
eliminate losing sound on wake-up.

 

[Chad Harris]

Hi Rob--

A large number of event viewer errors are undecipherable by 99% of users,
regardless of their level of IT epertise which is part of the stupidity of
MSFT's error communications that hasn't changed in 25 years.

There is a hyperlink with your error, and it will lead to a web page equally
useless with a technet url.

It's obvious the teams associated with event viewer have no concept of
reality or responsibility to their customers.

CH

 

[Darrell Gorter[MSFT]]

Hello Rob,
This is what the event ID is referring to:
Basically Plug and Play manager could not locate the device after returning
from sleep so it queries the driver The driver in this case Creative (
audio devicemay be reporting that device does not exist, the device falis
to start or respond to a query

It's related to this: Windows Driver Kit: Kernel-Mode Driver Architecture
Handling an IRP_MN_SURPRISE_REMOVAL Request
http://msdn2.microsoft.com/en-us/library/aa489654.aspx

basically we are finding or being able to communicate with the audio
device. It could be driver, it could a the device itself, it could be the
bus,

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------

 

[Chad Harris]

Hi Darrell--

How many of your end users, even those who are CTOs and head IT teams at
enterprises would be able to extrapolate the meaningful information you gave
from the absolutely worthless (as a communicative message to Vista
customers) information conveyed by either the Event Viewer message or the
technet hyperlink that comes with the message? I would say 75% of the Event
Viewer messages I check in Vista are impossible to interpret, and the
technet links in them are vague with several possibilities all that are
nebulous. I could give you countless examples, but just check the event
viewers on your own boxes.

Also is the widespread, frequent unfortunate situation with Adobe Flash
crashing IE7 frequently in Vista, or any other OS (XP) IE7 is deployed on
and many are reporting now with IE6 as well going to leave customers victims
of the parallel fire in the feud between Adobe and Microsoft? Adobe claims
it will not update its flash to comport with Vista, which is absurd and a
lot of web pages need Adobe flash. Also now, web pages reached by IE7 are
also falsely saying they need Adobe flash when some of them don't.

See MVP Sandi Hardmeir's comment here on her web page--I just thought you
might have a better connection to the IE team (Dean Hachamovitch's boys and
girls) then I would have althought I have emailed them about this.

It seems that MSFT could communicate with Adobe (their lawyers have
frequently) to get Adobe to either resolve this with a Flash Update or IE7
and reportedly IE6 in XP so as not to incovneience their customers with
Flash induced IE shutdowns that close IE.

Uninstalling the problematic Adobe Flash player
http://msmvps.com/blogs/spywaresucks/archive/2006/10/29/222231.aspx

The problem is that when you uninstall Flash you foreclose your opportunity
to view Flash dependent content.

I wonder if there isn't a substitute that will work with Vista since Vista
teams, the IE team and Adobe seem adamant that they will continue to have an
OS that crashes a significant percent of the time when Adobe Flash is used.

That's one of the many Wows in Vista where Vista does not work.

CH

Hello Rob,
This is what the event ID is referring to:
Basically Plug and Play manager could not locate the device after
returning
from sleep so it queries the driver The driver in this case Creative (
audio devicemay be reporting that device does not exist, the device falis
to start or respond to a query

It's related to this: Windows Driver Kit: Kernel-Mode Driver Architecture
Handling an IRP_MN_SURPRISE_REMOVAL Request
http://msdn2.microsoft.com/en-us/library/aa489654.aspx

basically we are finding or being able to communicate with the audio
device. It could be driver, it could a the device itself, it could be the
bus,

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------

Thread-Topic: What does this error mean (from Event Viewer)?
thread-index: AceqyIbEl9Wcvf3URmqkMH/oOvMbNA==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Um9i?= <[email protected]>
Subject: What does this error mean (from Event Viewer)?
Date: Sat, 9 Jun 2007 12:01:03 -0700
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Importance: normal
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Path: TK2MSFTNGHUB02.phx.gbl
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X-Tomcat-NG: microsoft.public.windows.vista.general

I use Sleep mode in Vista and on rare occasions (about 2 out of ten times -
no pattern seen so far) I would lose sound after the PC wakes up. All
indications, including those in Device Manager, show normal. I restart the PC
and I regain sound again. If I use hibernate mode instead of Sleep mode, this
never occurs. I like Sleep mode better as it's a lot quicker to wake up.

In event viewer I noticed an error correlating with the time the wake up
occurred when sound didn't come on. I've attached two images from the event
viewer - links below.

1. http://img355.imageshack.us/img355/8342/ev1nu4.jpg

2. http://img355.imageshack.us/img355/3549/ev2ni3.jpg

Can anyone decipher the meaning of this error? I'd love to be able to
eliminate losing sound on wake-up.

 

[Guest]

Thanks for the reply Darrel and Chad.

Upon further investigation I notice that EVERY TIME the PC wakes up from
Sleep mode, that error occurs. But given my earlier observation that only 1
in every five or so times I would actually lose sound, the error that is
happening, therefore, is not consistently causing no-sound on wake-up, only
random it appears.

All this could well be my own doing as my sound card is an older Sound
Blaster Live that Creative, bless their soul, deemed at the End of Service
Life and hence no Vista drivers would ever be developed.

Windows Update does install a driver called "Creative EMU10K1 Audio
Processor (WDM)", but that particular driver caused all my sounds, whatever
the source, to be absolutely garbled/distorted. So I uninstalled that driver
and instead installed my XP driver which dramatically improved sound quality;
but now I get this error and the occasional no-sound on wake-up.

A trade off I guess, although it's arguable which is better. : )

Hello Rob,
This is what the event ID is referring to:
Basically Plug and Play manager could not locate the device after returning
from sleep so it queries the driver The driver in this case Creative (
audio devicemay be reporting that device does not exist, the device falis
to start or respond to a query

It's related to this: Windows Driver Kit: Kernel-Mode Driver Architecture
Handling an IRP_MN_SURPRISE_REMOVAL Request
http://msdn2.microsoft.com/en-us/library/aa489654.aspx

basically we are finding or being able to communicate with the audio
device. It could be driver, it could a the device itself, it could be the
bus,

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------

Thread-Topic: What does this error mean (from Event Viewer)?
thread-index: AceqyIbEl9Wcvf3URmqkMH/oOvMbNA==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Um9i?= <[email protected]>
Subject: What does this error mean (from Event Viewer)?
Date: Sat, 9 Jun 2007 12:01:03 -0700
Lines: 16
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
Newsgroups: microsoft.public.windows.vista.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:115114
NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
X-Tomcat-NG: microsoft.public.windows.vista.general

I use Sleep mode in Vista and on rare occasions (about 2 out of ten times -
no pattern seen so far) I would lose sound after the PC wakes up. All
indications, including those in Device Manager, show normal. I restart the PC
and I regain sound again. If I use hibernate mode instead of Sleep mode, this
never occurs. I like Sleep mode better as it's a lot quicker to wake up.

In event viewer I noticed an error correlating with the time the wake up
occurred when sound didn't come on. I've attached two images from the event
viewer - links below.

1. http://img355.imageshack.us/img355/8342/ev1nu4.jpg

2. http://img355.imageshack.us/img355/3549/ev2ni3.jpg

Can anyone decipher the meaning of this error? I'd love to be able to
eliminate losing sound on wake-up.

 

[Chad Harris]

Darrell--

Doesn't this MSKB and its workarounds also apply?

No Sound After Resuming Computer from Standby or Sleep Mode
http://support.microsoft.com/kb/266034/en-us

CH

Hello Rob,
This is what the event ID is referring to:
Basically Plug and Play manager could not locate the device after
returning
from sleep so it queries the driver The driver in this case Creative (
audio devicemay be reporting that device does not exist, the device falis
to start or respond to a query

It's related to this: Windows Driver Kit: Kernel-Mode Driver Architecture
Handling an IRP_MN_SURPRISE_REMOVAL Request
http://msdn2.microsoft.com/en-us/library/aa489654.aspx

basically we are finding or being able to communicate with the audio
device. It could be driver, it could a the device itself, it could be the
bus,

Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------

Thread-Topic: What does this error mean (from Event Viewer)?
thread-index: AceqyIbEl9Wcvf3URmqkMH/oOvMbNA==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Um9i?= <[email protected]>
Subject: What does this error mean (from Event Viewer)?
Date: Sat, 9 Jun 2007 12:01:03 -0700
Lines: 16
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2826
Newsgroups: microsoft.public.windows.vista.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:115114
NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
X-Tomcat-NG: microsoft.public.windows.vista.general

I use Sleep mode in Vista and on rare occasions (about 2 out of ten times -
no pattern seen so far) I would lose sound after the PC wakes up. All
indications, including those in Device Manager, show normal. I restart the PC
and I regain sound again. If I use hibernate mode instead of Sleep mode, this
never occurs. I like Sleep mode better as it's a lot quicker to wake up.

In event viewer I noticed an error correlating with the time the wake up
occurred when sound didn't come on. I've attached two images from the event
viewer - links below.

1. http://img355.imageshack.us/img355/8342/ev1nu4.jpg

2. http://img355.imageshack.us/img355/3549/ev2ni3.jpg

Can anyone decipher the meaning of this error? I'd love to be able to
eliminate losing sound on wake-up.

 

[Chad Harris]

Rob--

This MSKB goes to your problem and offers a couple easy workarounds:

No Sound After Resuming Computer from Standby or Sleep Mode
http://support.microsoft.com/kb/266034/en-us

CH

 

[Guest]

Hi Chad.

Thanks for the reply. The KB article you mentioned refers to Windows ME and
specifically to sound cards using the Aureal chipset, which my Sound Blaster
Live! Value is not (as far as I know).

In any case, the workarounds, although are not easily followed in Vista due
to them based on ME, don't seem to make a difference. And the resolution to
obtain updated drivers from the manufacturer, which btw is always good
advice, is not possible in this case as Creative has ended support for the
Live series with their intention to never develop Vista drivers for them.

I just wish I can isolate the cause as it's not happening consistently but
rather at random and I don't know if a driver-related issue can happen at
random like this. Also, the driver that MSFT has as part of Windows Update
(Creative EMU10K1 Audio Processor (WDM) does seem to fix this problem of no
sound on wake-up but the audio quality was just unbearable - akin to
listening to sounds underwater! lol

I wish I can find a way to provide MSFT feedback about this specific driver
in hopes that they may fix it?