What does the Header Status column indicate?

[Dave Em]

I've received a message from "Microsoft Volume Licensing" over the weekend
but I cannot open it. "The item could not be opened" pops up.
The Message Header column has a little symbol in it, but it does not respond
to hovering or clicking. I can find no help on what this means.

If I select mark for download, and do a Send/Receive, nothing changes.

Dave.
Outlook 2003 (11.8313.8221) SP3
Windows XP SP3

 

[Brian Tillman [MVP - Outlook]]

I've received a message from "Microsoft Volume Licensing" over the weekend
but I cannot open it. "The item could not be opened" pops up.
The Message Header column has a little symbol in it, but it does not respond
to hovering or clicking. I can find no help on what this means.

If I select mark for download, and do a Send/Receive, nothing changes.

I'd try a couple things. The first is to scan the PST, if using a POP
account, with SCANPST.EXE. If using an IMAP account, I'd delete the account
and it's PST and readd the account. The second thing I'd try is to log into
the server via a web interface and examine the message on the server to see if
it looked OK.

 

[Dave Em]

BT has responded, but his response is not on the MS Group site.

Thanks for your suggestions, but this is an Exchange connection, not POP or
IMAP, to a corporate server. I cannot find the current OWA page, but I'm
still looking.
And I'm not sure how to do the other actions you suggest.

Also, the title question has been avoided as well.

Dave.

 

[Brian Tillman [MVP - Outlook]]

BT has responded, but his response is not on the MS Group site.

Sure it is.

Thanks for your suggestions, but this is an Exchange connection, not POP or
IMAP, to a corporate server. I cannot find the current OWA page, but I'm
still looking.

http://theserver/exchange is how I get at OWA.

And I'm not sure how to do the other actions you suggest.

Since your environment is a work environment, you should be working with your
local IT people.