WGA problem with one User

[Richard in AZ]

A club member is asking for help. She states that when she logs on to their computer with her
logon, she has no problems. But if her husband logs on with his logon, he get about 5 or 6 popup
messages that state "Windows Genuine Advantage Notification has encountered a problem and needs to
close. etc" and he has to close each popup message before he can use the computer. Then the
computer performs okay until he logs off and back on.

The fixes I found for this error message do not seem to fix his logon problem.

I suspect that I will need to go to their computer and make a new user for him, take ownership of
his old files and then delete the old user. But before I try this, does anyone have other
suggestions.

The computer is a 4 year old Dell with the original XP Home installed. I don't have anymore facts
than that.

 

[bud]

A club member is asking for help. She states that when she logs on to
their computer with her logon, she has no problems. But if her husband
logs on with his logon, he get about 5 or 6 popup messages that state
"Windows Genuine Advantage Notification has encountered a problem and needs
to close. etc" and he has to close each popup message before he can use the
computer. Then the computer performs okay until he logs off and back on.

The fixes I found for this error message do not seem to fix his logon
problem.

I suspect that I will need to go to their computer and make a new user for
him, take ownership of his old files and then delete the old user. But
before I try this, does anyone have other suggestions.

The computer is a 4 year old Dell with the original XP Home installed. I
don't have anymore facts than that.

Go to google and type in "remove WGA warnings". You'll find plenty of ways
to fix it.

 

[NewScience]

You could try clearing out the Genuine Advantage database and re-validating
them.

Under:
C:\Documents and Settings\All Users\Application Data\Windows Genuine
Advantage\data
C:\Documents and Settings\All Users\Application Data\Office Genuine
Advantage\data

you will find a data.dat file. Rename it, then go to the Microsoft Genuine
Advantage Web-site and re-validate Office (if you have office) and Windows.

Do you have the Windows Advantage Diag tool. You could also use that (I
believe).

 

[Richard in AZ]

Go to google and type in "remove WGA warnings". You'll find plenty of ways to fix it.

I have sent them several fixes for removing the WGA warning. None have solved the problem for the
husband's account. The wife's account has no problems with this warning.

 

[Richard in AZ]

I will have a look at this when I see the computer. But the wife's account has no problems. It is
only when the husband signs on with his account that the problem occurs, so I suspect that "all
users" settings will not be the problem.