Welcome screen frozen

[Guest]

Hi,

I am having an issue with a client's laptop. It is frozen the Windows
welcome screen. I have tried to go into it in Safe Mode but it freezes as
soon as this window appears.

It is Windows XP home edition.

Can some one please help?

Thanks

 

[Detlev Dreyer]

I am having an issue with a client's laptop. It is frozen the Windows
welcome screen. I have tried to go into it in Safe Mode but it freezes
as soon as this window appears.

See if this article applies:
"Windows XP Stops Responding at the Welcome Screen"
http://support.microsoft.com/?kbid=294427