Weird Image Toolbar Problem

[Guest]

Hi,

I have had this nagging problem with IE6 for several months now and I just
can't seem to crack it. Maybe one of you knowledgeable chaps can help?

The problem is regarding the Image Toolbar. As you will know, if you hover
your mouse over the icons on the toolbar, you get some popup help text
(tooltips?).

My popup help text appears to be a mix of Asian, possibly Japanese,
characters as well as English.

I have uploaded an image here so you can see what I mean:

http://img530.imageshack.us/img530/884/japtoolbar8ly.jpg

I have been through the Regional & Language Settings in the Control Panel
but Japanese is not installed. I have also tried turning off Advanced Text
Services, but that hasn't helped. I have tried to search through the registry
to see if the toolbar popup text is stored there so that I can change it, but
it doesn't seem to be.

Does anyone have any ideas?

Many thanks in advance.

 

[Don Varnau]

Hi,
Check Internet Options> General> Languages, English [en-us] should be at the
top. Remove languages you don't need.

If running XP SP2, go to IE> Tools> Manage add-ons. Try disabling
non-microsoft add-ons. It's a longshot, but an add-on might be involved. If
not using SP2, try BHO Demon from
http://www.majorgeeks.com/download3550.html

Does this occur if you startup in Safe Mode with Networking?
http://support.microsoft.com/default.aspx?scid=315222 If not, another
program (which doesn't load in Safe Mode) is causing this.

Hope this helps,
Don
[MS MVP- IE]

 

[Guest]

Hi Don,

Many thanks for your reply.

I had already tried the first two things you mentioned, but I had not tried
rebooting in Safe Mode to see if the problem was still manifesting itself. So
I tried this and, sure enough, the tooltips were all normal in Safe Mode!

So I spent a couple of hours enabling/disabling startup items using msconfig
and I found the program that is responsible for altering the image toolbar!
It was the configuration software for my Logitech MX1000 mouse!

C:\Program Files\Logitech\SetPoint\SetPoint.exe

I was running v 2.40 of SetPoint, so I uninstalled and then installed the
latest version (v 2.47), but the problem is still apparent. If you exit from
the SetPoint software, the problem goes. Soon as you load it up again, the
problem reappears!

Doesn't appear to be a recognised problem on Logitech's support pages, so I
will email them to let them know of the problem - hopefully they can issue a
fix in a future release.

Many thanks for your help. I really appreciate it. It's been great to
finally get to the bottom of this problem!

Happy New Year!

Squirrel

 

[Don Varnau]

Hi,
I wouldn't have suspected mouse software, but I'm glad to have pointed you
in that (troubleshooting) direction. Thanks for reporting back.

Don
[MS MVP- IE]

Hi Don,

Many thanks for your reply.

I had already tried the first two things you mentioned, but I had not tried
rebooting in Safe Mode to see if the problem was still manifesting itself. So
I tried this and, sure enough, the tooltips were all normal in Safe Mode!

So I spent a couple of hours enabling/disabling startup items using msconfig
and I found the program that is responsible for altering the image toolbar!
It was the configuration software for my Logitech MX1000 mouse!

C:\Program Files\Logitech\SetPoint\SetPoint.exe

I was running v 2.40 of SetPoint, so I uninstalled and then installed the
latest version (v 2.47), but the problem is still apparent. If you exit from
the SetPoint software, the problem goes. Soon as you load it up again, the
problem reappears!

Doesn't appear to be a recognised problem on Logitech's support pages, so I
will email them to let them know of the problem - hopefully they can issue a
fix in a future release.

Many thanks for your help. I really appreciate it. It's been great to
finally get to the bottom of this problem!

Happy New Year!

Squirrel

Check Internet Options> General> Languages, English [en-us] should be at the
top. Remove languages you don't need.

If running XP SP2, go to IE> Tools> Manage add-ons. Try disabling
non-microsoft add-ons. It's a longshot, but an add-on might be involved. If
not using SP2, try BHO Demon from
http://www.majorgeeks.com/download3550.html

Does this occur if you startup in Safe Mode with Networking?
http://support.microsoft.com/default.aspx?scid=315222 If not, another
program (which doesn't load in Safe Mode) is causing this.