webcasts / customer service

[- Bobb -]

I viewed one of MS's XP webcasts and found a problem with it ( it skipped over a section), so I sent them an email. Here's their
response:

"I understand that you have found an issue with a Webcast. I realize the importance of the issue.
After carefully reviewing your issue, I have found that your issue will be best handled Microsoft Webcast support. I suggest you
to contact Microsoft Webcast support as they have better understanding of the issue you are experiencing.
You may contact them at:

https://support.microsoft.com/common/survey.aspx....

I hope your issue gets resolved soon and appreciate your patience in this regard.
Thank you for using Microsoft products and services."
===============================================
SO let me get this right... I saw a problem and clicked on " let us know..." . I told them the detail of the problem on the
Microsoft website ... and "After carefully reviewing the issue" - it is MY JOB to resubmit to another area of the company. Can't
HE just FORWARD it internally ?
Great service !

 

[Rick \Nutcase\ Rogers]

Hi,

Where or to whom did you initially send it?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org