Web pages cause IE 7 to crash

[Guest]

I have been running IE 7 for about a year with no major problems
Yesterday all was fine. Today some web sites are fine but a lot of my
normally visted pages cause IE7 to crash with "unexpected error" and IE7
closing. I have tried the obvious of deleting old internet pages, cookies and
forms data. I have obviously rebooted the PC. All to no avail. Some pages
work, others continually cause a crash.
I am running WinXPSP2 and NIS2007. I have also tried ensuring all IE7
advanced settings are default and trying to access the pages with NIS off.
My ISP is BT Broadband.
Anoyingly the affected web pages seem to load correctly on my sons laptop
also using XPSP2 & IE7.
Anybody got any clues?

 

[PA Bear]

I cannot connect to a specific Web site when using Norton Internet Security
2007:
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536

===========================

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons; or

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

 

[Guest]

Have tried all suggestions with no effect except reverting to IE6 which I
consider a last resort as it has worked perfectly for a year and just started
to misbehave suddenly. The only thing I have done recently was to use Disc
Clean up to compress old files and remove temp files, could this have had an
effect.

 

[Guest]

Try System Restore before cleaning procedure took place (don't rub it hard
will ya).

 

[PA Bear]

Please confirm:

=> The fix posted at
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536 didn't
help.

=> You're now running IE6 and the problem doesn't persist.

 

[Guest]

nass,

I tried System restore to the day before clean up but it said "computer
cannot be restored to selected date"
I don't kow why - no other info given.
only things done to pc since then have been the clean up, and some normal
automatic NIS virus defs updates

 

[Guest]

PA Bear

confirmed that symantec fix did not work

I have not uninstalled IE7 yet as it seems extreme when it has been ok for a
year and still is ok on most web pages. I also like IE7 when it works.

further info on crash: when page attempts to load it gets almost there and
normally is visible before it falls over, as if some last item is causing a
problem. IE7 status bar shows "done" in bottom left

 

[Guest]

PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and disable
it

thanks

 

[Guest]

I will chime in while PA Bear having His snooze <G>, perform the below
procedure to Disable Non-verified Add-ons, then Enable them one -at -a time
and Note the one will cause the Issue, either remove it, if it is a malware
or update it if it was a legit one by right click and select Update also it
will be of help if you posted back with the name of the culprit or if you
need any further help with it.

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

also make sure it is not malware add-ons by scanning from another vendor and
for malware too:
2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.asp
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html

About system Restore, try in Safe Mode it may NIS blocking you from
Restoring the system.
Boot into Safe Mode and perform a test restore using the following link.
http://bertk.mvps.org/html/tips.html#3
How to starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html
If there are any Norton applications installed, take a look at this page.
http://bertk.mvps.org/html/symantecdoc1.html
Here are some more troubleshooting steps to take when System Restore fails
to restore:
http://bertk.mvps.org/html/srfail.html
HTH.
nass

 

[PA Bear]

Are you running Norton Internet Security 2007.4 (see NIS Help > About).

1. Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

If still no joy...

2. You may have a horked (dirty; bad; flawed) install of IE7. I suggest
that you..,

a. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

b. Uninstall all toolbars and third-party Windows Themes (including Window
Blinds).

c. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as the
installation source, not Automatic/Windows Update.

d. Check in at Windows Update and install any critical update(s) offered.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications [includes NIS
and Norton Add-ons]
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx

 

[Guest]

nass,
the culprit is Norton Confidential Browser helper Object which apparently is
the add-on that drives the NIS phishing protection in NIS2007, as diabling it
removes phishing protection. There must have been a revision to this in the
Live update that down loaded immediately before it started to crash as it has
always been ok up till now.
As expected Norton responnse is that it must be my fault that I have other
add-ons that it conflicts with. They suggest I continue to run without
phishing protection. Typically useless response. How can these bugs be drawn
to the attention of the people who actually write the updates?
Incidentally, I do not understand your reference to updating it by "right
click & select update". When I right click on the add-on, no menu comes up?

I will chime in while PA Bear having His snooze <G>, perform the below
procedure to Disable Non-verified Add-ons, then Enable them one -at -a time
and Note the one will cause the Issue, either remove it, if it is a malware
or update it if it was a legit one by right click and select Update also it
will be of help if you posted back with the name of the culprit or if you
need any further help with it.

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

also make sure it is not malware add-ons by scanning from another vendor and
for malware too:
2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html

About system Restore, try in Safe Mode it may NIS blocking you from
Restoring the system.
Boot into Safe Mode and perform a test restore using the following link.
http://bertk.mvps.org/html/tips.html#3
How to starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html
If there are any Norton applications installed, take a look at this page.
http://bertk.mvps.org/html/symantecdoc1.html
Here are some more troubleshooting steps to take when System Restore fails
to restore:
http://bertk.mvps.org/html/srfail.html
HTH.
nass
-----
www.nasstec.c.uk

PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and disable
it

thanks

 

[Guest]

PA Bear
Running NIS 2007 - Version 10.4.0.13 - the latest version, which was fine
till an auto live update download 2 days ago. See previous response to "nass"

Are you running Norton Internet Security 2007.4 (see NIS Help > About).

1. Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

If still no joy...

2. You may have a horked (dirty; bad; flawed) install of IE7. I suggest
that you..,

a. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

b. Uninstall all toolbars and third-party Windows Themes (including Window
Blinds).

c. Reinstall IE7 per http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as the
installation source, not Automatic/Windows Update.

d. Check in at Windows Update and install any critical update(s) offered.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications [includes NIS
and Norton Add-ons]
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again
and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and
disable
it

thanks

 

[Guest]

Hi Snoop,
I think because you have both IE7 and NIS Phishing Add-Ons running on your
Browser and they collide together causing this crash.
Try to leave it Disable all the Time by highlighting it and check the Radio
Button for (*) Disable and see if the browser will behave in a normal way.
Run the update engine manually do you get any errors?.
HTH.
nass
---
www.nasstec.co.uk

nass,
the culprit is Norton Confidential Browser helper Object which apparently is
the add-on that drives the NIS phishing protection in NIS2007, as diabling it
removes phishing protection. There must have been a revision to this in the
Live update that down loaded immediately before it started to crash as it has
always been ok up till now.
As expected Norton responnse is that it must be my fault that I have other
add-ons that it conflicts with. They suggest I continue to run without
phishing protection. Typically useless response. How can these bugs be drawn
to the attention of the people who actually write the updates?
Incidentally, I do not understand your reference to updating it by "right
click & select update". When I right click on the add-on, no menu comes up?

I will chime in while PA Bear having His snooze <G>, perform the below
procedure to Disable Non-verified Add-ons, then Enable them one -at -a time
and Note the one will cause the Issue, either remove it, if it is a malware
or update it if it was a legit one by right click and select Update also it
will be of help if you posted back with the name of the culprit or if you
need any further help with it.

1... Click start >> Control Panel >> Double Click Network and Internet
Connections >> Double click Internet Options, on the IE Properties window
you will see these Options:
General | Security | Privacy | Content | Connections | Programs
| Advanced .

Click on Programs Tab and then click the Manage Add-Ons Button there Disable
the None/Not Verified Plug-ins/Add-ons ( you need to Renable them one-by-one
later and see which is the culprit or you can send them here in your next
post) and click [OK] to confirm your Changes.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

also make sure it is not malware add-ons by scanning from another vendor and
for malware too:
2.... And also for malware from here:
http://onecare.live.com/site/en-gb/default.htm?s_cid=sah
http://onecare.live.com/standard/en-gb/default.htm
http://www.lavasoft.com/products/ad-aware_se_personal.php
http://www.safer-networking.org ; for Spybot S&D

Run a scan from here on-line:
http://www.sophos.com
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
http://security.symantec.com/sscv6/default.asp?productid=symhome&langid=ie&venid=sym
Download Avast Cleaner from here:
http://www.avast.com/eng/avast-virus-cleaner.html

About system Restore, try in Safe Mode it may NIS blocking you from
Restoring the system.
Boot into Safe Mode and perform a test restore using the following link.
http://bertk.mvps.org/html/tips.html#3
How to starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html
If there are any Norton applications installed, take a look at this page.
http://bertk.mvps.org/html/symantecdoc1.html
Here are some more troubleshooting steps to take when System Restore fails
to restore:
http://bertk.mvps.org/html/srfail.html
HTH.
nass
-----
www.nasstec.c.uk

PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and disable
it

thanks

:

Please confirm:

=> The fix posted at
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536 didn't
help.

=> You're now running IE6 and the problem doesn't persist.
--
~Robear Dyer
MS MVP-Windows (IE, OE, Security, Shell/User)
https://mvp.support.microsoft.com/default.aspx/profile/robear.dyer


snoopy07 wrote:
Have tried all suggestions with no effect except reverting to IE6 which I
consider a last resort as it has worked perfectly for a year and just
started to misbehave suddenly. The only thing I have done recently was to
use Disc Clean up to compress old files and remove temp files, could this
have had an effect.

:

I cannot connect to a specific Web site when using Norton Internet
Security
2007:
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536

===========================

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without Add-ons;
or

Start > (All) Programs > Accessories > System Tools > Internet Explorer
(No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6), (b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
I have been running IE 7 for about a year with no major problems
Yesterday all was fine. Today some web sites are fine but a lot of my
normally visted pages cause IE7 to crash with "unexpected error" and IE7
closing. I have tried the obvious of deleting old internet pages,
cookies
and forms data. I have obviously rebooted the PC. All to no avail. Some
pages work, others continually cause a crash.
I am running WinXPSP2 and NIS2007. I have also tried ensuring all IE7
advanced settings are default and trying to access the pages with NIS
off.
My ISP is BT Broadband.
Anoyingly the affected web pages seem to load correctly on my sons
laptop
also using XPSP2 & IE7.
Anybody got any clues?

 

[PA Bear]

Disable any/all Norton Add-ons, or...

Contact Symantec Service & Support:
http://www.symantec.com/techsupp/index.html; or...

1. Uninstall all Norton software via Add/Remove Programs.

2. Enable the Windows Firewall.

3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

4. Immediately install the 30-day free trial version of, e.g., NOD32* or
KAV7**

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

[Don't forget to subscribe to your new AV app before the free-trial period
runs out!]

* www.eset.com/download/index.php
** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

PA Bear
Running NIS 2007 - Version 10.4.0.13 - the latest version, which was fine
till an auto live update download 2 days ago. See previous response to
"nass"

Are you running Norton Internet Security 2007.4 (see NIS Help > About).

1. Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

If still no joy...

2. You may have a horked (dirty; bad; flawed) install of IE7. I suggest
that you..,

a. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

b. Uninstall all toolbars and third-party Windows Themes (including
Window
Blinds).

c. Reinstall IE7 per
http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as the
installation source, not Automatic/Windows Update.

d. Check in at Windows Update and install any critical update(s) offered.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications [includes NIS
and Norton Add-ons]
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again
and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and
disable
it

thanks

:

Please confirm:

=> The fix posted at
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536
didn't
help.

=> You're now running IE6 and the problem doesn't persist.
--
~Robear Dyer
MS MVP-Windows (IE, OE, Security, Shell/User)
https://mvp.support.microsoft.com/default.aspx/profile/robear.dyer


snoopy07 wrote:
Have tried all suggestions with no effect except reverting to IE6
which
I
consider a last resort as it has worked perfectly for a year and just
started to misbehave suddenly. The only thing I have done recently was
to
use Disc Clean up to compress old files and remove temp files, could
this
have had an effect.

:

I cannot connect to a specific Web site when using Norton Internet
Security
2007:
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536

===========================

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without
Add-ons;
or

Start > (All) Programs > Accessories > System Tools > Internet
Explorer
(No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons)
Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6),
(b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
I have been running IE 7 for about a year with no major problems
Yesterday all was fine. Today some web sites are fine but a lot of
my
normally visted pages cause IE7 to crash with "unexpected error" and
IE7
closing. I have tried the obvious of deleting old internet pages,
cookies
and forms data. I have obviously rebooted the PC. All to no avail.
Some
pages work, others continually cause a crash.
I am running WinXPSP2 and NIS2007. I have also tried ensuring all
IE7
advanced settings are default and trying to access the pages with
NIS
off.
My ISP is BT Broadband.
Anoyingly the affected web pages seem to load correctly on my sons
laptop
also using XPSP2 & IE7.
Anybody got any clues?

 

[Guest]

Hi
I am having a similar problem operating on Internet Explorer 6 and windows
98se operating system, how do I disable the add ons

Disable any/all Norton Add-ons, or...

Contact Symantec Service & Support:
http://www.symantec.com/techsupp/index.html; or...

1. Uninstall all Norton software via Add/Remove Programs.

2. Enable the Windows Firewall.

3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

4. Immediately install the 30-day free trial version of, e.g., NOD32* or
KAV7**

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

[Don't forget to subscribe to your new AV app before the free-trial period
runs out!]

* www.eset.com/download/index.php
** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

PA Bear
Running NIS 2007 - Version 10.4.0.13 - the latest version, which was fine
till an auto live update download 2 days ago. See previous response to
"nass"

Are you running Norton Internet Security 2007.4 (see NIS Help > About).

1. Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

If still no joy...

2. You may have a horked (dirty; bad; flawed) install of IE7. I suggest
that you..,

a. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

b. Uninstall all toolbars and third-party Windows Themes (including
Window
Blinds).

c. Reinstall IE7 per
http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as the
installation source, not Automatic/Windows Update.

d. Check in at Windows Update and install any critical update(s) offered.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications [includes NIS
and Norton Add-ons]
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it again
and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and
disable
it

thanks

:

Please confirm:

=> The fix posted at
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536
didn't
help.

=> You're now running IE6 and the problem doesn't persist.
--
~Robear Dyer
MS MVP-Windows (IE, OE, Security, Shell/User)
https://mvp.support.microsoft.com/default.aspx/profile/robear.dyer


snoopy07 wrote:
Have tried all suggestions with no effect except reverting to IE6
which
I
consider a last resort as it has worked perfectly for a year and just
started to misbehave suddenly. The only thing I have done recently was
to
use Disc Clean up to compress old files and remove temp files, could
this
have had an effect.

:

I cannot connect to a specific Web site when using Norton Internet
Security
2007:
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536

===========================

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without
Add-ons;
or

Start > (All) Programs > Accessories > System Tools > Internet
Explorer
(No
add-ons).

More:

Troubleshooting and Internet Explorer’s (No Add-ons)
Mode: http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to IE6),
(b)
all toolbars and (c) all third-party Windows Themes (including Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
I have been running IE 7 for about a year with no major problems
Yesterday all was fine. Today some web sites are fine but a lot of
my
normally visted pages cause IE7 to crash with "unexpected error" and
IE7
closing. I have tried the obvious of deleting old internet pages,
cookies
and forms data. I have obviously rebooted the PC. All to no avail.
Some
pages work, others continually cause a crash.
I am running WinXPSP2 and NIS2007. I have also tried ensuring all
IE7
advanced settings are default and trying to access the pages with
NIS
off.
My ISP is BT Broadband.
Anoyingly the affected web pages seem to load correctly on my sons
laptop
also using XPSP2 & IE7.
Anybody got any clues?

 

[PA Bear]

Please begin your own new thread about /your/ problem and IE version.
(There's no way you're running IE7 in Win98.)
--
~PA Bear

Hi
I am having a similar problem operating on Internet Explorer 6 and windows
98se operating system, how do I disable the add ons

Disable any/all Norton Add-ons, or...

Contact Symantec Service & Support:
http://www.symantec.com/techsupp/index.html; or...

1. Uninstall all Norton software via Add/Remove Programs.

2. Enable the Windows Firewall.

3. Run this removal tool:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

4. Immediately install the 30-day free trial version of, e.g., NOD32* or
KAV7**

5. Manually update your new anti-virus application then run a full system
scan.

Do your problems persist now?

[Don't forget to subscribe to your new AV app before the free-trial
period
runs out!]

* www.eset.com/download/index.php
** http://usa.kaspersky.com/trials/home-users/anti-virus-7/
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

PA Bear
Running NIS 2007 - Version 10.4.0.13 - the latest version, which was
fine
till an auto live update download 2 days ago. See previous response to
"nass"

:

Are you running Norton Internet Security 2007.4 (see NIS Help > About).

1. Troubleshooting and Internet Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

If still no joy...

2. You may have a horked (dirty; bad; flawed) install of IE7. I
suggest
that you..,

a. Uninstall IE7 (which automatically returns you to IE6) per
http://www.ie-vista.com/kbase2.html

b. Uninstall all toolbars and third-party Windows Themes (including
Window
Blinds).

c. Reinstall IE7 per
http://www.ie-vista.com/known_issues.html#pre-install,
and using http://www.microsoft.com/windows/downloads/default.mspx as
the
installation source, not Automatic/Windows Update.

d. Check in at Windows Update and install any critical update(s)
offered.

Also see:

IEBlog : IE7 (Un)Installation and Anti-Malware Applications [includes
NIS
and Norton Add-ons]
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
PA Bear,

Apologies - I thought I had tried IE7 without add-ons. I tried it
again
and
yes it works ok without add-ons.
how do i find which unsolicited "new" one is causing the problem and
disable
it

thanks

:

Please confirm:

=> The fix posted at
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536
didn't
help.

=> You're now running IE6 and the problem doesn't persist.
--
~Robear Dyer
MS MVP-Windows (IE, OE, Security, Shell/User)
https://mvp.support.microsoft.com/default.aspx/profile/robear.dyer


snoopy07 wrote:
Have tried all suggestions with no effect except reverting to IE6
which
I
consider a last resort as it has worked perfectly for a year and
just
started to misbehave suddenly. The only thing I have done recently
was
to
use Disc Clean up to compress old files and remove temp files, could
this
have had an effect.

:

I cannot connect to a specific Web site when using Norton Internet
Security
2007:
http://service1.symantec.com/Support/nip.nsf/docid/2007021401552536

===========================

1. Does this behavior persist if you start IE7 in No Add-ons mode?

To start IE7 in No Add-ons mode:

Right-click on the blue IE desktop icon and select Start without
Add-ons;
or

Start > (All) Programs > Accessories > System Tools > Internet
Explorer
(No
add-ons).

More:

Troubleshooting and Internet
Explorer’s (No Add-ons) Mode:
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

2. Does the problem persist if you Reset IE7 Settings (RIES)?
http://support.microsoft.com/kb/923737 <= Read before using!

3. If you uninstall (a) IE7 (which automatically returns you to
IE6),
(b)
all toolbars and (c) all third-party Windows Themes (including
Window
Blinds) and don't reinstall IE7, does this behavior persist?

Uninstalling IE7
http://www.ie-vista.com/kbase2.html

How to uninstall Internet Explorer 7:
http://support.microsoft.com/kb/927177

IE7 (Un)Installation and Anti-Malware Applications:
http://blogs.msdn.com/ie/archive/2006/10/11/IE7-Installation-and-Anti_2D00_Malware-Applications.aspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

snoopy07 wrote:
I have been running IE 7 for about a year with no major problems
Yesterday all was fine. Today some web sites are fine but a lot of
my
normally visted pages cause IE7 to crash with "unexpected error"
and
IE7
closing. I have tried the obvious of deleting old internet pages,
cookies
and forms data. I have obviously rebooted the PC. All to no avail.
Some
pages work, others continually cause a crash.
I am running WinXPSP2 and NIS2007. I have also tried ensuring all
IE7
advanced settings are default and trying to access the pages with
NIS
off.
My ISP is BT Broadband.
Anoyingly the affected web pages seem to load correctly on my sons
laptop
also using XPSP2 & IE7.
Anybody got any clues?