Vuescan, AGFA Arcus II and Mac OS X Panther

[Mike Rosenberg]

One of my clients recently licensed four copies of Vuescan to use
several SCSI scanners on 1.25 GHz dual processor MDD Power Mac G4s run
Mac OS X Panther 10.3.2 and later, including three old AGFA Arcus
models.

Panther's Apple System Profiler only intermittently recognizes the
scanners when connected via PCI SCSI cards (Adaptec 2930 and Orange
Micro Grappler 906F with the latest firmware), a problem solved by using
a Belkin SCSI to FireWire adapter per Ed's recommendation in another
thread.

However, while Vuescan always recognizes the scanners when ASP does, it
often sees them as having only 11" letter size beds instead of the
actual 14" legal size. I have found that making ANY change to the
settings, quitting Vuescan and relaunching it, corrects the situation
for a while but in always returns. Deleting the .ini does _not_ help.

This problem started with the with original 7.6.x version they
downloaded and continues with 8.0.1. As these Macs are dual booting,
I've since learned that the problem also occurs when they're booted in
OS 9.2.2 using Vuescan 7.6.64.

 

[CSM1]

One of my clients recently licensed four copies of Vuescan to use
several SCSI scanners on 1.25 GHz dual processor MDD Power Mac G4s run
Mac OS X Panther 10.3.2 and later, including three old AGFA Arcus
models.

Panther's Apple System Profiler only intermittently recognizes the
scanners when connected via PCI SCSI cards (Adaptec 2930 and Orange
Micro Grappler 906F with the latest firmware), a problem solved by using
a Belkin SCSI to FireWire adapter per Ed's recommendation in another
thread.

However, while Vuescan always recognizes the scanners when ASP does, it
often sees them as having only 11" letter size beds instead of the
actual 14" legal size. I have found that making ANY change to the
settings, quitting Vuescan and relaunching it, corrects the situation
for a while but in always returns. Deleting the .ini does _not_ help.

May be "off the wall", but check the paper size setting in the default
printer driver on the computers that report 11" size. Change to 14" and see
what happens.

 

[Mike Rosenberg]

May be "off the wall", but check the paper size setting in the default
printer driver on the computers that report 11" size. Change to 14" and see
what happens.

Thanks, but we've already done that. We get the full 14" for a while
but the problem inevitably returns.

 

[Ed Hamrick]

One of my clients recently licensed four copies of Vuescan to use
several SCSI scanners on 1.25 GHz dual processor MDD Power Mac G4s run
Mac OS X Panther 10.3.2 and later, including three old AGFA Arcus
models.

Panther's Apple System Profiler only intermittently recognizes the
scanners when connected via PCI SCSI cards (Adaptec 2930 and Orange
Micro Grappler 906F with the latest firmware), a problem solved by using
a Belkin SCSI to FireWire adapter per Ed's recommendation in another
thread.

However, while Vuescan always recognizes the scanners when ASP does, it
often sees them as having only 11" letter size beds instead of the
actual 14" legal size. I have found that making ANY change to the
settings, quitting Vuescan and relaunching it, corrects the situation
for a while but in always returns. Deleting the .ini does _not_ help.

I could probably diagnose this if you could e-mail me a
vuescan.log file from when it sees 11" and a vuescan.log file
from when it sees 14". It should be fairly straightforward
for me to diagnose this.

I seem to recall that the reflective mode supports 14 inch media
but that the transparency mode supports either 10 or 11 inches.
Is this the problem?

Regards,
Ed Hamrick

 

[Mike Rosenberg]

I could probably diagnose this if you could e-mail me a
vuescan.log file from when it sees 11" and a vuescan.log file
from when it sees 14". It should be fairly straightforward
for me to diagnose this.

Thanks, Ed. It may be a while before I see this client again, but I'll
do that at first opportunity.

I seem to recall that the reflective mode supports 14 inch media
but that the transparency mode supports either 10 or 11 inches.
Is this the problem?

My inclination is to say no, as they only ever use the scanners in
reflective mode and I believe Vuescan does correctly recognize the mode.
I'll be able to provide more details when I'm back on site.