VueSCAM!

[Joe_Nanaimo]

About a couple of weeks ago I bought Vuescan to use with my brand new
Minolta. I was worried about reports of lines but was told that has
been fixed. IT HASN'T!! The damn lines are everywhere! Vuescan is total
CRAP! I wrote two emails but got no reply and I'm really fed up and
pissed off! I WANT MY MONEY BACK! What a ripoff! It's Vue-SCAM! That's
what it is!

 

[Jimmy]

It was a free trial download was it not? Then if it didn't work on your
system, why did you go ahead and purchase the program?

 

[drietow]

Your have a right to be upset if you put money down and it's not
working as advertised it would.

Have you contacted the developer? I've used Vuescan for two years now
and have found the developer very responsive. I do suggest you hold
your tong when doing so. Be very discriptive without using slang.

Here is a link to the support page.
http://www.hamrick.com/sup.html
You will have to copy and past his email address into your email
program. He requests short email that are too the point. E.i. "My new
minolta scanner (include model number) has lines through the scan.
Please help". If you can't resolve the problem request your money
back.

ALSO from my experience film scanners often need to be calibrated.
Vuescan has a command for that. Search through the tool bar and locat
this. Make sure you have no film or carrier in the scanner when you do
this or it may not work.

I hope you find a solution to your problem.
I have a Minolta scanner (older Model) and have had problems in the
past with Vuescan. In each case I was able to find a solution either
though the developer or through this web site.

Good luck and let us know how it goes.

 

[Steve Bell]

About a couple of weeks ago I bought Vuescan to use with my brand new
Minolta. I was worried about reports of lines but was told that has
been fixed.

So why didn't you check it out in demo mode first if you were concerned? Its
easily done.

IT HASN'T!! The damn lines are everywhere! Vuescan is total
CRAP! I wrote two emails but got no reply and I'm really fed up and
pissed off! I WANT MY MONEY BACK! What a ripoff! It's Vue-SCAM! That's
what it is!

If the tone of your emails were the same as this post and I were Ed, I
certainly wouldn't want to help you. When I'm wearing my tech support hat at
work, and someone is shouting down the phone or abusive, I simply say call
back when you've calmed down and put the phone down.

Just for the record I'm happily using Vuescan with a Minolta Dimage Scan
Elite 5400, scanning E6, C41 and mono quite happily. As I type I'm just
printing out a beautiful 12 x 16 print just scanned from a 35mm PanF neg,
pin sharp and excellent dynamic range.

Steve Bell

 

[Bart van der Wolf]

Let's see;
Hotmail address in the header,
AOL in Dulles (VA) as originating address,
Google as news agent,
rant on a controversial topic.

Could have sworn the message was flamebait...

Bart

 

[Don]

About a couple of weeks ago I bought Vuescan to use with my brand new
Minolta. I was worried about reports of lines but was told that has
been fixed. IT HASN'T!! The damn lines are everywhere! Vuescan is total
CRAP! I wrote two emails but got no reply and I'm really fed up and
pissed off! I WANT MY MONEY BACK! What a ripoff! It's Vue-SCAM! That's
what it is!

"Vue-SCAM"? <fx: bursts out laughing> I wish I'd thought of it! ;o)
Sorry, I shouldn't be laughing.

If you paid with a credit card then you should get in touch with your
credit card company and ask them to reverse the charges. I don't know
if any restrictions apply to online purchases but it may be worth a
try.

BTW, whom did you ask about the lines? The author himself or another
VueScan user?

Don.

 

[Don]

Let's see;
Hotmail address in the header,
AOL in Dulles (VA) as originating address,
Google as news agent,
rant on a controversial topic.

Could have sworn the message was flamebait...

Let's see:

"World according to Bart":

Anybody furious about being taken in by "VueScam" is flame baiting.
Anybody reporting bugs in VueScan is lying.
Any criticism of "holly" VueScan is a rant.
Reflex "chip-on-the-shoulder" defense of a buggy product.

Could have sworn the comment was irrational...

And, unlike your "conclusions" based on circumstantial "evidence"
these are based on fact.

Don.

 

[Joe_Nanaimo]

Sorry about the outburst but after two weeks of this I'm really ticked
off.

Have you contacted the developer?

Yes, I have. TWICE! No reply.

I do suggest you hold your tong when doing so.

That's not the way it works! I'm the customer, here. But I was never
abusive, just wanted what was due me. And got no reply whatsoever.

Good luck and let us know how it goes.

Thanks! It's not that much money but it's still annoying. I decided to
take the loss and chalk it down to experience.

My vacation starts today so I'm not going to let it bother me anymore.

 

[Joe_Nanaimo]

Could have sworn the message was flamebait...

What's your problem "Bart" @no.spam? At least my address is real! Do
you have a vested interest in this to question my integrity? Judging by
how touchy you are it looks to me like you're the author hiding behind
a false name.

 

[Joe_Nanaimo]

If you paid with a credit card then you should get in touch with your
credit card company and ask them to reverse the charges.

I may try that when I get back. But as of now I'm on vacation!

 

[ThomasH]

Sorry about the outburst but after two weeks of this I'm really ticked
off.



Yes, I have. TWICE! No reply.

Ed is indeed sometimes very... particular about these things.
Unless you will cut-and-paste the error report form from his
web page and fill it out, he will usually ignore every email
send to him.

Rest assured, Vuescan is not a scam and it is too extreme to
call it so.


I could list here several known products which I purchased
for $200-$400 and which never worked properly and were not
taken back. Seemingly the downfall of product quality and
of customer relations is omnipresent.

Example: Alleged 8-28 durable prints from Canon S9000-i9990
printers. Here is an example, only one year later:

http://www.pbase.com/phototalk_thh/2004_10_12_s9000_fading

and I am angry not because the prediction was wrong, but
because of Canon's attitude to ignore it.

Thomas

 

[Bart van der Wolf]

What's your problem "Bart" @no.spam? At least my address
is real! Do you have a vested interest in this to question my
integrity? Judging by how touchy you are it looks to me like
you're the author hiding behind a false name.

Joe,

You are probably is not going to get much help when your *first and
only* usenet "contribution", shows a striking resemblance to a flame
bait (I've already mentioned a few signals, the ones you snipped
away). Also your message header information raises several warning
flags, just like it does on the recent outburst of Troll contributions
from Google.

Had you been contributing in a meaningful way to ANY newsgroup, some
flags would have been lowered.

As to me being touchy, I've never been accused of that before, on the
contrary. The only complaint I ever got from a customer was that I
stayed too calm when the customer was in panic.

I'd say, chill-out dude (your behavior so far seems a bit juvenile, so
I'll politely adapt to the lingo). A well posed question will be a
bigger source of inspiration to others than a rant out of the blue.

Bart

 

[Jeff Randall]

Joe: You haven't answered the key question asked before -- Did you try
out VueScan before you purchased?

Jeff Randall

 

[Henk de Jong]

Joe: You haven't answered the key question asked before -- Did you

try out VueScan before you purchased?

From Ed Hamrick's website:
1) "One of the advantages of buying VueScan is that you can
test it with your scanner before buying. Consequently,
this purchase is nonrefundable."

2) "Please also note that e-mail technical support is not
available, either before or after purchasing VueScan."

Seems pretty clear to me.
If you are so unwise not to test VueScan BEFORE buying, do not complain
afterwards

And what about the quality of VueScan?
One of Murphy's laws says: "There is always another bug"
Tell me which software package has no bugs or problems...

It seems there are some people in this newsgroup who put there energy in
telling how bad VueScan is in there opinion.
Everybody is entitled to have an opinion.
So am I.
I think those people are just frustrated for one reason or another...
They better use the same energy for something positive!
If you do not like VueScan: just do not use it.


With kind regards,
Henk de Jong,
One of those happy VueScan users!

 

[Hecate]

About a couple of weeks ago I bought Vuescan to use with my brand new
Minolta. I was worried about reports of lines but was told that has
been fixed. IT HASN'T!! The damn lines are everywhere! Vuescan is total
CRAP! I wrote two emails but got no reply and I'm really fed up and
pissed off! I WANT MY MONEY BACK! What a ripoff! It's Vue-SCAM! That's
what it is!

That's not the first time someone has reported exactly the same thing
including the problem of getting their money back. Now, if you'd have
come to this group first you have at least some people advising you
not to use Vuescan with a Minolta in the first place...

 

[Hecate]

What's your problem "Bart" @no.spam? At least my address is real! Do
you have a vested interest in this to question my integrity? Judging by
how touchy you are it looks to me like you're the author hiding behind
a false name.

Bart, though he and I disagree about Vuescan, is a regular and useful
contributor and certainly not as extreme about VS as some I could
mention.

 

[Jeff Cable]

Sorry about the outburst but after two weeks of this I'm really ticked
off.

(e-mail address removed) wrote:
(snip)

That's not the way it works! I'm the customer, here.

I think it is unlikely that you will impress anyone with the above
approach, Joe. Being a customer does not mean that you must not respect
the other guy. As for your thread heading... it looks as if you need an
urgent lesson in how to behave decently to other humans, especially if
you want them to help you. I don't know (nor do I care) what line of
business you are in. The chances are that it is a business where not
everything is guaranteed to be perfect. How do you feel when a user of
your business services comes off like you do? I think you need to grow
up WRT to the attitude you have displayed.

But I was never
abusive, just wanted what was due me. And got no reply whatsoever.

You have got exactly what is due to you... absolutely nothing with your
attitude, in my opinion. Change your approach and I am sure you will
find that many people can and will help you. I have used VueScan for
quite a while and as a professional photographer, I have need of
software that works. I scan 35mm, 6x4.5cm and 4x5inch slides and
negatives with no problems. Any e-mail I have sent to Ed Hamrick has
been answered promptly and politely. There are many helpful and very
knowledgeable people in this newsgroup. Instead of approaching your
problem with all guns blazing, try asking the questions you need
answers to.

Joe, at the heart of your issue is not whether the software does what
you thought it would but how you have demanded what you think you are
entitled to.

 

[Don]

You have got exactly what is due to you... absolutely nothing with your
attitude, in my opinion. ....
Kind regards

Ed! You're back! ;o)

Don.

 

[Don]

You are probably is not going to get much help when your *first and
only* usenet "contribution", shows a striking resemblance to a flame
bait (I've already mentioned a few signals, the ones you snipped
away). Also your message header information raises several warning
flags, just like it does on the recent outburst of Troll contributions
from Google.

Oh, come on Bart. If he just bought a new scanner it's quite logical
that he may have never posted before. Granted, the post is from Google
but so what? Is *every* post from Google suspect? Do you know for a
fact he's not experiencing the problem?

It's not like he's talking about something new. Many people have
reported exactly the same bug for *years*. And they couldn't get their
money back either.

So to come down on him that hard based on such flimsy "evidence" is
just not reasonable. I expected more from you.

Don.

 

[Don]

That's not the first time someone has reported exactly the same thing
including the problem of getting their money back.
Indeed!

Now, if you'd have
come to this group first you have at least some people advising you
not to use Vuescan with a Minolta in the first place...

That's very true!!

However, I find the "feeding frenzy" of attacking him just because he
dared to write about a *known problem*, a bit much.

Not only was he scammed out of his cash but now he gets attacked for
complaining about it.

I fear that after such a "welcome" he's not likely to stay or come
back. :-(

Don.