Vista will not shut down

[becky]

I am running Windows Vista Home Premium. When I ask the comuter to shut down,
the shut down screen with the spinning circle stays on maybe 20 minutes, then
automatically restarts. My message seems lengthy, but I have tried to
include as much info as I can right from the beginning. I would greatly
appreciate any assistance to resolve this issue.
Once the computer restarts, then after logging in, a window appears with the
message that "windows has recovered from an unexpected shut down. Search for
solutions by clicking here..."
An option is also on this same window for details. Here is a copy of the
details givenroblem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85644B98
BCP3: B3DF81E8
BCP4: 882535B8
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021308-01.dmp
C:\Users\Jacobs\AppData\Local\Temp\WER-77797-0.sysdata.xml
C:\Users\Jacobs\AppData\Local\Temp\WER7953.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

When I click on "find the solution", this is the message I get:
Download and install the driver for Intel PRO/1000 Gigabit Adapter
This problem was caused by Intel PRO/1000 Gigabit Adapter, which was created
by Intel Corporation.
A solution is available that will solve this problem.

Technical Information
Intel PRO/1000 Network Connectivity

Network Adapter Driver for Microsoft Windows Vista* (32-bit)


I have installed this driver successfully, but the computer still will not
shut down and I continue to get the same message that I need to install this
driver.

I have the Windows Malicious Software Removal Tool running once a month.
I use TrendMicro Internet Security 2008.
Under "network connections", I have both LAN local area connection Intel
82562V 10/100 network connection and Wireless network connection using
compact wireless - G USB network adapter with speed booster.

Help, please!
Thank you,
Becky

 

[C.B.]

I am running Windows Vista Home Premium. When I ask the comuter to shut
down,
the shut down screen with the spinning circle stays on maybe 20 minutes,
then
automatically restarts. My message seems lengthy, but I have tried to
include as much info as I can right from the beginning. I would greatly
appreciate any assistance to resolve this issue.
Once the computer restarts, then after logging in, a window appears with
the
message that "windows has recovered from an unexpected shut down. Search
for
solutions by clicking here..."
An option is also on this same window for details. Here is a copy of the
details givenroblem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 85644B98
BCP3: B3DF81E8
BCP4: 882535B8
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini021308-01.dmp
C:\Users\Jacobs\AppData\Local\Temp\WER-77797-0.sysdata.xml
C:\Users\Jacobs\AppData\Local\Temp\WER7953.tmp.version.txt

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409

When I click on "find the solution", this is the message I get:
Download and install the driver for Intel PRO/1000 Gigabit Adapter
This problem was caused by Intel PRO/1000 Gigabit Adapter, which was
created
by Intel Corporation.
A solution is available that will solve this problem.

Technical Information
Intel PRO/1000 Network Connectivity

Network Adapter Driver for Microsoft Windows Vista* (32-bit)


I have installed this driver successfully, but the computer still will not
shut down and I continue to get the same message that I need to install
this
driver.

I have the Windows Malicious Software Removal Tool running once a month.
I use TrendMicro Internet Security 2008.
Under "network connections", I have both LAN local area connection Intel
82562V 10/100 network connection and Wireless network connection using
compact wireless - G USB network adapter with speed booster.

Help, please!
Thank you,
Becky

Becky,

Did you uninstall the previous driver before installing the new one?
Did you download the new driver from Windows Update or did you go to the
vendor's website?
You may also want to try disabling or uninstalling your TrendMicro
security software. I used TrendMicro successfully in the past on XP but it
seems to create conflicts and problems with some Vista systems. Disable or
uninstall it. If you can successfully install the newest Intel driver you
can then reinstall your TrendMicro software.

C.B.

 

[becky]

Becky,

Did you uninstall the previous driver before installing the new one?
Did you download the new driver from Windows Update or did you go to the
vendor's website?
You may also want to try disabling or uninstalling your TrendMicro
security software. I used TrendMicro successfully in the past on XP but it
seems to create conflicts and problems with some Vista systems. Disable or
uninstall it. If you can successfully install the newest Intel driver you
can then reinstall your TrendMicro software.

C.B.

dear C.B.,
Thank you for your time and clear instuctions. I did not manually
uninstall the previous driver, but noticed that it was removed as part of the
installation process.
the Windows Problem Reports and Solutions window led me to the Intel web
site for the upgrade.
After reading your response, I did uninstall Trendmicro, reinstalled the
Intel driver, then reinstalled Trendmicro. As long as Trendmicro was
uninstalled, the computer would shut down as normal. Once Trendmicro was
completely updated, the computer once again will not shut down and gives me
the same message about an 'unexpected shut down' and the need to update the
Intel driver.
Do you have any further suggestions?
Thank you so much for any help.
becky

 

[Malke]

dear C.B.,
Thank you for your time and clear instuctions. I did not manually
uninstall the previous driver, but noticed that it was removed as part of
the installation process.
the Windows Problem Reports and Solutions window led me to the Intel
web
site for the upgrade.
After reading your response, I did uninstall Trendmicro, reinstalled the
Intel driver, then reinstalled Trendmicro. As long as Trendmicro was
uninstalled, the computer would shut down as normal. Once Trendmicro was
completely updated, the computer once again will not shut down and gives
me the same message about an 'unexpected shut down' and the need to update
the Intel driver.
Do you have any further suggestions?
Thank you so much for any help.

You've done a great job troubleshooting this and now you have your answer:
get rid of TrendMicro. I don't recommend their consumer products anyway. I
do like NOD32 very much, then Kaspersky, and even Avast if you want a free
av.

Malke