Vista wakes from sleep to blue screen of death

[WindyGeorge]

It is an AMD cpu with 4 gig of ram and two VDU's on an 512 mb NVIDIA 7600 GS
lots of disk space with Windows Vista Home Premium SP1. Operating System
Build Lab: 6000.vista_gdr.080917-1612 The update to SP1 was about three or
four weeks ago.

The system is about two years old and had, before this last update worked
perfectly except for a prior update event that also made sleep mode fail.
This previous problem was repaired by a KB number I got from a very helpful
person on this site. Diagnostics run fine showing no problems, the fans are
functioning properly and the system utilities show normal temperatures and
voltages every where.

The system wakes to a blue screen with the major system failure verbiage and
reports a Bad Pool Caller as well as saves a dump. I send a failure report
each time to Microsoft. I am able to restart in normal mode and it all works
quite nicely until the next failure event. The failure frequency is low, one
failure in five or six days and the sleep period is usually over night.
There does not seem to be a failure if the system is left on, in idle mode
with only the OS running, as opposed to being put to sleep.

Any suggestions anyone may have to offer would be most appreciated. I
really have been very happy with this Version of Windows and would really
like to get it back to normal operation. Thanks

 

[Colton]

WindyGeorge,

If you could please paste the contents of the dump that you have been
sending to Microsoft, you might be able to get a little more theoretical
answer. Without it, there's really no way of knowing exactly what's going
wrong when your system is coming out of the hibernation or sleep process.

--

Colton, PHP/VB6/HTML/CSS/Javscript/IIS/Apache
OS: Vista Home Premium x86 SP1

- http://explosion.debug-inc.com
- (e-mail address removed)

 

[WindyGeorge]

Windy George Wrote"
Hello Colton... I would love to post that dump but I do not know where to
find it and any name I think of to search for turns up nothing. Where would
you suggest I might find the dump file? Thanks.

Windy George

 

[Colton]

WindyGeorge,

This is the most simplistic way. Before you send the error report to
Microsoft, there should be an option that says "Details" on the error box
asking you to send, or something along the lines of that. Click on the
"Details" label, and it should give you a whole dump of information from the
crash. Copy all of the text that you see, and if you are able to access the
internet, paste it here. If you're offline, save the text that you copy to a
file that is easily accessible, and post it when you are available online.


--

Colton, PHP/VB6/HTML/CSS/Javscript/IIS/Apache
OS: Vista Home Premium x86 SP1

- http://explosion.debug-inc.com
- (e-mail address removed)

 

[WindyGeorge]

Windy George Wrote:

Do I gather from this comment that a copy of the report file is not kept on
the originating system? This means that it will be the next error event
before I will be able to post the dump, I recall seeing the "details" you
mentioned and did read them that is where the Bad Pool Caller remark was
seen. I will attempt to do as you request. Thanks.

 

[Colton]

WindyGeorge,

Without knowing what kind of error it was, it's possible for the file to
be named anything. This is the problem which I am facing with knowing where
to look. You can try searching your system for .dmp files if you would like,
and see if you can find the duplicated error in one of them. Otherwise, I am
lost with the situation for the moment. Sorry I can't be of more assistance.

--

Colton, PHP/VB6/HTML/CSS/Javscript/IIS/Apache
OS: Vista Home Premium x86 SP1

- http://explosion.debug-inc.com
- (e-mail address removed)