C
Craig
My college aged daughter's laptop formerly worked fine but now has odd
networking issues which prevent the system from browsing the internet. The
system correctly obtains a DHCP address and is able to ping by name, websites
on the web (www.yahoo.com, www.cnet.com), can correctly run AIM and Microsoft
Sidebar but still can not connect the IE7.0 Browser to the internet.
I have read a ton of links here within the Network and Sharing group but I
haven't seen anything quite like this before. Even though the I know better,
I still went through the exercise of testing for DNS issues as well as the
often suggested MTU test but there weren't any issues. I have completely
shut off the Microsoft Firewall to no avail. The system came with a free
trial of Norton Internet Security but after it expired, I loaded a
Symantec/Norton Antivirus (NAV 10.1) and did a complete virus scan which
produced nothing. I also did a full spyware scan which also didn't locate any
serious malware.
Below are the system specifics, I would GREATLY appreciate your suggestions.
New Laptop: HP Pavilion dv6500 Notebook (Just bought in Aug)
Windows Vista Home Premium
Both a LAN (wired) and Wireless Port are connected to a "newer" Linksys
SRX200 Wireless Router
c:\Windows>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Audra-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : socal.rr.com
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network
Connection
Physical Address. . . . . . . . . : 00-1B-77-CE-45-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cc2:114b:794b:c371%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 03, 2008 10:46:41 AM
Lease Expires . . . . . . . . . . : Friday, January 04, 2008 10:46:40 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268442487
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast
Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-94-55-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2905:7336:41e0:f454%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 03, 2008 10:46:29 AM
Lease Expires . . . . . . . . . . : Friday, January 04, 2008 10:46:28 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201333540
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : isatap.socal.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.106%12(Preferred)
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.107%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Disabled
c:\Windows>ping 127.1.0.0
Pinging 127.1.0.0 with 32 bytes of data:
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Ping statistics for 127.1.0.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
c:\Windows>ping 192.168.1.102
Pinging 192.168.1.102 with 32 bytes of data:
Reply from 192.168.1.102: bytes=32 time=88ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.1.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 88ms, Average = 22ms
c:\Windows>ping www.yahoo.com
Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:
Reply from 209.131.36.158: bytes=32 time=31ms TTL=53
Reply from 209.131.36.158: bytes=32 time=28ms TTL=54
Reply from 209.131.36.158: bytes=32 time=42ms TTL=54
Reply from 209.131.36.158: bytes=32 time=40ms TTL=54
Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 42ms, Average = 35ms
c:\Windows>ping www.cnet.com
Pinging c18-ssa-xw-lb.cnet.com [216.239.122.220] with 32 bytes of data:
Reply from 216.239.122.220: bytes=32 time=58ms TTL=242
Reply from 216.239.122.220: bytes=32 time=59ms TTL=242
Reply from 216.239.122.220: bytes=32 time=50ms TTL=242
Reply from 216.239.122.220: bytes=32 time=55ms TTL=242
Ping statistics for 216.239.122.220:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 59ms, Average = 55ms
networking issues which prevent the system from browsing the internet. The
system correctly obtains a DHCP address and is able to ping by name, websites
on the web (www.yahoo.com, www.cnet.com), can correctly run AIM and Microsoft
Sidebar but still can not connect the IE7.0 Browser to the internet.
I have read a ton of links here within the Network and Sharing group but I
haven't seen anything quite like this before. Even though the I know better,
I still went through the exercise of testing for DNS issues as well as the
often suggested MTU test but there weren't any issues. I have completely
shut off the Microsoft Firewall to no avail. The system came with a free
trial of Norton Internet Security but after it expired, I loaded a
Symantec/Norton Antivirus (NAV 10.1) and did a complete virus scan which
produced nothing. I also did a full spyware scan which also didn't locate any
serious malware.
Below are the system specifics, I would GREATLY appreciate your suggestions.
New Laptop: HP Pavilion dv6500 Notebook (Just bought in Aug)
Windows Vista Home Premium
Both a LAN (wired) and Wireless Port are connected to a "newer" Linksys
SRX200 Wireless Router
c:\Windows>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : Audra-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : socal.rr.com
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network
Connection
Physical Address. . . . . . . . . : 00-1B-77-CE-45-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3cc2:114b:794b:c371%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.106(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 03, 2008 10:46:41 AM
Lease Expires . . . . . . . . . . : Friday, January 04, 2008 10:46:40 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 268442487
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek RTL8101 Family PCI-E Fast
Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1B-24-94-55-XX
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::2905:7336:41e0:f454%8(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, January 03, 2008 10:46:29 AM
Lease Expires . . . . . . . . . . : Friday, January 04, 2008 10:46:28 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 201333540
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 10:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : isatap.socal.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.106%12(Preferred)
Link-local IPv6 Address . . . . . : fe80::5efe:192.168.1.107%12(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 66.75.164.90
66.75.164.89
NetBIOS over Tcpip. . . . . . . . : Disabled
c:\Windows>ping 127.1.0.0
Pinging 127.1.0.0 with 32 bytes of data:
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Reply from 127.1.0.0: bytes=32 time<1ms TTL=128
Ping statistics for 127.1.0.0:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
c:\Windows>ping 192.168.1.102
Pinging 192.168.1.102 with 32 bytes of data:
Reply from 192.168.1.102: bytes=32 time=88ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Reply from 192.168.1.102: bytes=32 time=1ms TTL=64
Ping statistics for 192.168.1.102:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 88ms, Average = 22ms
c:\Windows>ping www.yahoo.com
Pinging www.yahoo-ht3.akadns.net [209.131.36.158] with 32 bytes of data:
Reply from 209.131.36.158: bytes=32 time=31ms TTL=53
Reply from 209.131.36.158: bytes=32 time=28ms TTL=54
Reply from 209.131.36.158: bytes=32 time=42ms TTL=54
Reply from 209.131.36.158: bytes=32 time=40ms TTL=54
Ping statistics for 209.131.36.158:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)
Approximate round trip times in milli-seconds:
Minimum = 28ms, Maximum = 42ms, Average = 35ms
c:\Windows>ping www.cnet.com
Pinging c18-ssa-xw-lb.cnet.com [216.239.122.220] with 32 bytes of data:
Reply from 216.239.122.220: bytes=32 time=58ms TTL=242
Reply from 216.239.122.220: bytes=32 time=59ms TTL=242
Reply from 216.239.122.220: bytes=32 time=50ms TTL=242
Reply from 216.239.122.220: bytes=32 time=55ms TTL=242
Ping statistics for 216.239.122.220:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 59ms, Average = 55ms