Vista HP - Normal Boot OK, Can't access Safe Mode

[Pud]

This is a weird one. The machine, running VHP, boots OK normally apart from
an issue with Avira AntiVir Personal - Free, which my customer installed.
This tyhrows up an error and the way to resolve it is to to manually
uninstall while in Safe Mode.

When trying to access Safe Mode, I get the scrolling list of files, then the
screen goes black, I get the mouse pointer and the "egg timer" that is not an
"egg timer" for a couple of seconds and then the machine reboots, and will
reboot normally.

How can I fix this weird one?

 

[Rick Rogers]

Hi,

How about other safe mode options? Like non-gui and with networking?
Have you tried disabling all of Antivir's startup entries and services?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com