Vista home premium to Vista Ultimate (upgrade) failure

G

Guest

I have a Vista Home Premium machine used as media center box connected to a
CRT TV. I bought the Vista Ultimate Upgrade DVD just to be able to get remote
access to the machine as the screen gives serious eyestrain when performing
admin tasks.

The upgrade insists on being run from within VIsta (fine), but always fails,
reboot and undoes the upgrade. The failure arises at the end of the
installation and says something non-descript along the lines of:

Failed to upgrade one or more components. Windows will reboot and undo the
upgrade.

I've looked in the event log and not found anything that provides any more
insight into the problem. [ It may be there, but the screen gives me serious
eyestrain ...].

Does anybody know how to fix this problem?

Thanks
 
C

Carey Frisch [MVP]

Download and run the Windows Vista Upgrade Advisor
http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradeadvisor.mspx

Uninstall your antivirus program.

Turn-off all peripheral hardware devices except for
your monitor, keyboard and mouse.

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

I have a Vista Home Premium machine used as media center box connected to a
CRT TV. I bought the Vista Ultimate Upgrade DVD just to be able to get remote
access to the machine as the screen gives serious eyestrain when performing
admin tasks.

The upgrade insists on being run from within VIsta (fine), but always fails,
reboot and undoes the upgrade. The failure arises at the end of the
installation and says something non-descript along the lines of:

Failed to upgrade one or more components. Windows will reboot and undo the
upgrade.

I've looked in the event log and not found anything that provides any more
insight into the problem. [ It may be there, but the screen gives me serious
eyestrain ...].

Does anybody know how to fix this problem?

Thanks
 
G

Guest

I've just tried disabling the A/V software and made sure it's definitely not
running. That could well be part of the problem, but another attempt at
upgrade did not succeed for the same reason. I'm about to try disabling all
the devices on the system :- there are two that upgrade advisor doesn't have
any information about (ATI X1200 series GPU and Realteak HD audio)...

This process is rather painful since it takes 60-90 minutes before the
upgrade fails. it appears to be at the end of the process.

If anybody has any input to the upgrade advisor mentioning 'DISABLE A/V' in
the tasks proposed by the upgrade advisor sounds like a good thing to do.

Thanks
 
G

Guest

I've just tried disabling as many supplemental devices as possible and
uninstalled the graphics driver. Same result.

If anybody else has any ideas, they would be warmly appreciated. [As an MS
stockholder I am seriously underwhelmed by Vista. It's barely beta quality
despite all the advertised improvements and hoopla. I've just shelled out
$150 for something that does not work despite the wording on the
box...grrrr...]
 
C

Carey Frisch [MVP]

Contact Microsoft Support for free installation assistance:
https://support.microsoft.com/oas/default.aspx?gprid=11734

--
Carey Frisch
Microsoft MVP
Windows Shell/User

---------------------------------------------------------------

I've just tried disabling as many supplemental devices as possible and
uninstalled the graphics driver. Same result.

If anybody else has any ideas, they would be warmly appreciated. [As an MS
stockholder I am seriously underwhelmed by Vista. It's barely beta quality
despite all the advertised improvements and hoopla. I've just shelled out
$150 for something that does not work despite the wording on the
box...grrrr...]
 
C

Carl Farrington

Edit Distance said:
I have a Vista Home Premium machine used as media center box connected to a
CRT TV. I bought the Vista Ultimate Upgrade DVD just to be able to get
remote
access to the machine as the screen gives serious eyestrain when
performing
admin tasks.

The upgrade insists on being run from within VIsta (fine), but always
fails,
reboot and undoes the upgrade. The failure arises at the end of the
installation and says something non-descript along the lines of:

Failed to upgrade one or more components. Windows will reboot and undo the
upgrade.

I've looked in the event log and not found anything that provides any more
insight into the problem. [ It may be there, but the screen gives me
serious
eyestrain ...].

Does anybody know how to fix this problem?

Does the setup error log file say anything interesting? It's at
C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
Make sure you're set to see hidden & system files.
 
G

Guest

setuperr.log contains just three lines:

2007-10-28 20:51:27, Error CBS Startup: POQ has not been
processed yet, aborting startup processing. Startup processing will be
attempted again. hr: 0x80004004
2007-10-28 20:51:27, Error [0x030149] CMI
Callback_CBS_Do_OnlineInstall:Calling startup processing failed 0x80004004
2007-10-28 20:51:27, Error [0x030153] CMI
Callback_CMI_ConfigInstall: CBS startup processing re-run failed.

setupact.log has a few more lines, but nothing that is obviously human
comprehendable:

2007-10-28 20:51:27, Error CBS Startup: POQ has not been
processed yet, aborting startup processing. Startup processing will be
attempted again. hr: 0x80004004
2007-10-28 20:51:27, Info CBS Startup: Processing
complete. hr: 0x80004004
2007-10-28 20:51:27, Error [0x030149] CMI
Callback_CBS_Do_OnlineInstall:Calling startup processing failed 0x80004004
2007-10-28 20:51:27, Info CMI CBS_Core_Finalize:Calling
cbs core finalize
2007-10-28 20:51:27, Info CMI CBS_Core_Finalize:Calling
cbs core finalize complete
2007-10-28 20:51:27, Error [0x030153] CMI
Callback_CMI_ConfigInstall: CBS startup processing re-run failed.
2007-10-28 20:51:27, Info [0x0640ae] IBSLIB PublishMessage: Publishing
message [Windows could not configure one or more system components. To
install Windows, restart the computer and then restart the installation.]
2007-10-28 20:51:27, Info [0x0a013d] UI Accepting Cancel. Exiting
Page Progress.

Thanks.
 
G

Guest

The system managed to upgrade yesterday evening. The steps involved were:

1. unplug network connection.
2. uninstall A/V software, disable firewall, windows defender.
3. turn off Windows update.
4. uninstall any third-party services found in services.msc (mobile phone
service, quicktime, etc).
5. unplug all peripherals except keyboard and mouse. Find a USB or PS2
keyboard+mouse if the system has wireless peripherals.
6. disable any additional PCI cards using devmgmt.msc and uninstall graphics
driver.
7. Place upgrade DVD in drive, cross fingers, and perform upgrade.
8. Re-enable security settings (Firewall, A/V, defender) before reconnecting
network connection.
9. Plug in all the peripherals removed and re-install the graphics driver.

The system recovered fine after the installation. The only minor problem was
Vista Media Center losing it's TV settings (it remember recording schedule).

Thanks.
ED
 
G

Guest

Thanks Rick. That's good advice, I'd already done this, but it wasn't enough
to get through the installation.
 
D

djsopor

Just wanted to add a note in case others have had this problem

I was attempting to upgrade a clean VISTA Bus. install to an Upgrade
Vista Bus. install with only an upgrade DVD, from a USB DVD-ROM, and
consistently ran into this error. Snagging an IDE DVD-ROM from another
PC I was able to get the upgrade to work just fine.

No funky peripherals is right!
 
T

Terry Dorries

Edit Distance said:
I have a Vista Home Premium machine used as media center box connected to a
CRT TV. I bought the Vista Ultimate Upgrade DVD just to be able to get remote
access to the machine as the screen gives serious eyestrain when performing
admin tasks.

The upgrade insists on being run from within VIsta (fine), but always fails,
reboot and undoes the upgrade. The failure arises at the end of the
installation and says something non-descript along the lines of:

Failed to upgrade one or more components. Windows will reboot and undo the
upgrade.

I've looked in the event log and not found anything that provides any more
insight into the problem. [ It may be there, but the screen gives me serious
eyestrain ...].

Does anybody know how to fix this problem?

Thanks



After spending over 12 hours trying to install the Vista Ultimate upgrade on
Vista Home Premium only to have it fail in the last few moments of the
install, searching various message boards, looking through FAQs, and chatting
with numerous tech support lackeys I was able to find an answer. If you get
the error: “Failed to upgrade one or more components. Windows will reboot and
undo the
upgrade.†Then the go to the Control Panel then if you have it set to
Classic View then Click on Programs and Features, else Click on Programs and
then Programs and Features. Once that opens click on “Turn Windows features
on or off†and un-check the following:
Microsoft .NET Framework 3.0
Remote Differential Compression
Windows DEF Replication Service

That should do it… Oh, and every also told me to unplug all external devices
except for the monitor, keyboard and mouse.
 
S

Spacy Mike

Tried to contact MS Support for free installation assistance, required I put
in product ID that is generated AFTER SUCESSFULLY installing. Since the only
product ID is the original OEM Vista Home Premium, there is no way to get
FREE product support for the Vista Ultimate upgrade defective installation
software.
 
S

Spacy Mike

I was able to upgrade laptop by turning off Symatec's Firewall & Auto protect
with no problem.

My PC, however had same problems as the other 500,000 posts on Google
(including this one). I was finally able to upgrade after Following Terry's
advice in: "Turn Windows features on or offâ€, etc. and other advice of
disabling other devices.

I didn't have to uninstall anything on the PC, however, I disabled almost
everything in 'Startup' in MSConfig, and I disabled all 'Services' that were
not Microsoft's and a few that were Microsoft's like Windows Defender and
update service. The Startup and Services can be disabled by unchecking the
boxes. You will have to reboot.

Quickest way to get to MSConfig is to hold down the Windows start button on
the keyboard and while still holding down that key, press down the letter 'r"
key to open up the Run command. Type in msconfig in the run dialog and press
enter.

I also removed the network cable, and selected the upgrade option on the
install DVD to install WITHOUT Windows Update.

After upgrading, I immediately went back into "Turn Windows features on or
off†as explained by Terry, and turned the three settings he described back
on. Then I went back into MSConfig and clicked 'Enable All' in both the
Services and Startup tabs. After rebooting, I ensured that Symantec A/V was
working, connected the network cable, then I performed the Windows Updates.
Everything is working fine now. Thank you Terry, et al.

Terry Dorries said:
Edit Distance said:
I have a Vista Home Premium machine used as media center box connected to a
CRT TV. I bought the Vista Ultimate Upgrade DVD just to be able to get remote
access to the machine as the screen gives serious eyestrain when performing
admin tasks.

The upgrade insists on being run from within VIsta (fine), but always fails,
reboot and undoes the upgrade. The failure arises at the end of the
installation and says something non-descript along the lines of:

Failed to upgrade one or more components. Windows will reboot and undo the
upgrade.

I've looked in the event log and not found anything that provides any more
insight into the problem. [ It may be there, but the screen gives me serious
eyestrain ...].

Does anybody know how to fix this problem?

Thanks



After spending over 12 hours trying to install the Vista Ultimate upgrade on
Vista Home Premium only to have it fail in the last few moments of the
install, searching various message boards, looking through FAQs, and chatting
with numerous tech support lackeys I was able to find an answer. If you get
the error: “Failed to upgrade one or more components. Windows will reboot and
undo the
upgrade.†Then the go to the Control Panel then if you have it set to
Classic View then Click on Programs and Features, else Click on Programs and
then Programs and Features. Once that opens click on “Turn Windows features
on or off†and un-check the following:
Microsoft .NET Framework 3.0
Remote Differential Compression
Windows DEF Replication Service

That should do it… Oh, and every also told me to unplug all external devices
except for the monitor, keyboard and mouse.
 

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