G
Guest
Hi,
Before I begin, let me apologize if this issue has been addressed before (I
actually hope it has). I'm on my computer at work, and my company's WebSense
makes browsing forums a royal pain. If somebody could direct me to a link
that will help me, no other responses are needed.
I'm currently running XP Media Center on a Dell E520 PC I bought back in
January. I recently got my Vista Home Premium express upgrade DVD (with Dell
upgrade advisor). Yesterday, I finally got a chance to try and perform the
installation. Before getting into my issue, here are my specs:
2.13 mhz Core 2 Duo
4 GB Memory
250 GB SATA Hard Drive
ATI 1300 256MB Video
Integrated Sound
DVD-RW Drive
13 in 1 Media Card Reader
Let me know if any other specs are needed. Also, please note, I am running
a dual boot configuration, with 130GB dedicated to my Windows volume, an 80GB
fat partition, and Ubuntu installed on the remainder of the drive (with the
obligatory 2 gig swap). This configuration has worked fine with XP.
OK, now for the problem. Grab some popcorn; it's a bit of a tale. I begin
with the Dell disc and upgrade my Bios. The comp restarts and I'm told
everything is go for my installation. I load up the vista upgrade disc, and
it goes through the scanning phase, entering my product code, agreeing to the
EULA nobody reads, and finally begins the install. As for the choices I
made: Upgrade (as opposed to a clean install, since I've got a fair number of
programs installed), Check for Installation upgrades (it downloads about
850kb), and "go online to activate product". In the step where it checks for
compatibility issues, the only hit I got is for my antivirus software, which
I proceeded to disable.
With all that good stuff out of the way the installation begins. I see a
screen with 5 stages and we're off to the races. I cruise through the first
four stages with two automatic reboots, both of which bring me right back to
the install. After the second reboot, I see a window which says something
like "Windows is preparing to start for the first time". I'll admit, even
though I use Linux for about everything other than gaming, I got a bit
excited about the prospect of Vista starting. Anyway, after the slow march
of the dots, I get back into the setup on the "Completing Update" step. It
climbs slowly (after starting about 21%) past 30% and then past 40%.
Sometime around 49% - 58% (varied for different installs) my system goes to
reboot again. This is where the problems begin.
After the initial boot sequence, I get the three option screen where I can
choose between continuing with Vista (default), loading my previous Windows
OS, or rolling back the setup to XP. I leave it alone and it automatically
tries to load into Vista (presumably to complete the installation). I get an
all black screen, and then the little sideways cylinder that usaually
displays a left to right, colored progress bar appears for a split second.
Please note, the bar doesn't actually scroll; I just see the empty cylinder.
After the aformentioned split second, I hear the hard drive shut off, the
monitor light goes orange, and the computer procedes to restart again. The
first time this happened, I figured it was part of the install. Once again,
my system goes through the initial boot sequence, and then gives me the three
option window. However, instead of jumping to the black screen with loading
cylinder, I instead get kicked into the many options load screen (safe mode,
safe mode with networking, last good configuration, start normally, etc).
The first few times I got hear, I chose "Start Windows Normally" with the
same result mentioned above (black screen, brief glimpse of cylinder,
reboot). After it was clear this wasn't working, I tried safe mode, and last
known configuration with the same results. Eventually, I gave up, and after
a final reboot I chose (in the initial 3 option screen) to roll back the
installation. This took a few minutes after which I was able to get back
into XP and continue on as if nothing has happened.
Before letting the great minds of this forum help me with my issue, here are
a few steps I have tried, and answers to some questions I might be asked:
Fix Attempts:
1. Reformat Windows Partition, and reattempt upgrade (failed)
2. Completely remove antivirus software and reattempt upgrade (failed)
3. Copy files from Vista DVD to hard drive and reattempt upgrade (failed)
4. Boot from Vista DVD and attempt repair operation (aborted, after I got
stuck on "searching for problems" screen for over an hour with no CPU
activity.
Answers to Potential Questions:
1. Although I get my dual boot OS selection screen prior to attempting
upgrade, and after rolling back the unfinished upgrade, it does not ever make
an appearance during the upgrade.
2. Although I could do a clean install, I would prefer not to. My computer
easily excedes the operating specs for Vista Prem, and neither the Dell cd or
Microsoft upgrade assistant list any hardware or software conflicts (aside
from the antivirus which I uninstalled) that should hinder my installation.
3. The closest issue I came across on Google was someone who had the
installation hanging up at 67% of the "Completing Upgrade" phase. This is
definitely unique from my issue and I have even tried some of the advice this
individual received (such as copying all the setup files to my HD) with no
luck.
4. If I attempt to boot in safe mode, rather than showing me the cylinder,
I get a list of all drivers being loaded. I tried to see what flashed right
before it rebooted, but the scrolling was too fast. If it would help, I can
try to record this boot sequence so I can freeze frame it and see what the
last driver loaded is. This will take me a little while (as I'll need to go
home, start the upgrade process again, wait an hour to get to the problem
area, boot in safe mode, record the screen with my camera, roll back the
install, load the video from my camera, analyze it, have a beer, and then
come back on here to share my results) but if it's the only way to get help,
I'll glady do it.
5. I am indeed one cool dude.
Thanks for any help you fine folks can provide. I've emailed Dell with my
issue, but have found in the past that community input usually provides
better solutions. Hopefully history will repeat itself in this instance.
Regards (and sorry about the long post!),
-B
Before I begin, let me apologize if this issue has been addressed before (I
actually hope it has). I'm on my computer at work, and my company's WebSense
makes browsing forums a royal pain. If somebody could direct me to a link
that will help me, no other responses are needed.
I'm currently running XP Media Center on a Dell E520 PC I bought back in
January. I recently got my Vista Home Premium express upgrade DVD (with Dell
upgrade advisor). Yesterday, I finally got a chance to try and perform the
installation. Before getting into my issue, here are my specs:
2.13 mhz Core 2 Duo
4 GB Memory
250 GB SATA Hard Drive
ATI 1300 256MB Video
Integrated Sound
DVD-RW Drive
13 in 1 Media Card Reader
Let me know if any other specs are needed. Also, please note, I am running
a dual boot configuration, with 130GB dedicated to my Windows volume, an 80GB
fat partition, and Ubuntu installed on the remainder of the drive (with the
obligatory 2 gig swap). This configuration has worked fine with XP.
OK, now for the problem. Grab some popcorn; it's a bit of a tale. I begin
with the Dell disc and upgrade my Bios. The comp restarts and I'm told
everything is go for my installation. I load up the vista upgrade disc, and
it goes through the scanning phase, entering my product code, agreeing to the
EULA nobody reads, and finally begins the install. As for the choices I
made: Upgrade (as opposed to a clean install, since I've got a fair number of
programs installed), Check for Installation upgrades (it downloads about
850kb), and "go online to activate product". In the step where it checks for
compatibility issues, the only hit I got is for my antivirus software, which
I proceeded to disable.
With all that good stuff out of the way the installation begins. I see a
screen with 5 stages and we're off to the races. I cruise through the first
four stages with two automatic reboots, both of which bring me right back to
the install. After the second reboot, I see a window which says something
like "Windows is preparing to start for the first time". I'll admit, even
though I use Linux for about everything other than gaming, I got a bit
excited about the prospect of Vista starting. Anyway, after the slow march
of the dots, I get back into the setup on the "Completing Update" step. It
climbs slowly (after starting about 21%) past 30% and then past 40%.
Sometime around 49% - 58% (varied for different installs) my system goes to
reboot again. This is where the problems begin.
After the initial boot sequence, I get the three option screen where I can
choose between continuing with Vista (default), loading my previous Windows
OS, or rolling back the setup to XP. I leave it alone and it automatically
tries to load into Vista (presumably to complete the installation). I get an
all black screen, and then the little sideways cylinder that usaually
displays a left to right, colored progress bar appears for a split second.
Please note, the bar doesn't actually scroll; I just see the empty cylinder.
After the aformentioned split second, I hear the hard drive shut off, the
monitor light goes orange, and the computer procedes to restart again. The
first time this happened, I figured it was part of the install. Once again,
my system goes through the initial boot sequence, and then gives me the three
option window. However, instead of jumping to the black screen with loading
cylinder, I instead get kicked into the many options load screen (safe mode,
safe mode with networking, last good configuration, start normally, etc).
The first few times I got hear, I chose "Start Windows Normally" with the
same result mentioned above (black screen, brief glimpse of cylinder,
reboot). After it was clear this wasn't working, I tried safe mode, and last
known configuration with the same results. Eventually, I gave up, and after
a final reboot I chose (in the initial 3 option screen) to roll back the
installation. This took a few minutes after which I was able to get back
into XP and continue on as if nothing has happened.
Before letting the great minds of this forum help me with my issue, here are
a few steps I have tried, and answers to some questions I might be asked:
Fix Attempts:
1. Reformat Windows Partition, and reattempt upgrade (failed)
2. Completely remove antivirus software and reattempt upgrade (failed)
3. Copy files from Vista DVD to hard drive and reattempt upgrade (failed)
4. Boot from Vista DVD and attempt repair operation (aborted, after I got
stuck on "searching for problems" screen for over an hour with no CPU
activity.
Answers to Potential Questions:
1. Although I get my dual boot OS selection screen prior to attempting
upgrade, and after rolling back the unfinished upgrade, it does not ever make
an appearance during the upgrade.
2. Although I could do a clean install, I would prefer not to. My computer
easily excedes the operating specs for Vista Prem, and neither the Dell cd or
Microsoft upgrade assistant list any hardware or software conflicts (aside
from the antivirus which I uninstalled) that should hinder my installation.
3. The closest issue I came across on Google was someone who had the
installation hanging up at 67% of the "Completing Upgrade" phase. This is
definitely unique from my issue and I have even tried some of the advice this
individual received (such as copying all the setup files to my HD) with no
luck.
4. If I attempt to boot in safe mode, rather than showing me the cylinder,
I get a list of all drivers being loaded. I tried to see what flashed right
before it rebooted, but the scrolling was too fast. If it would help, I can
try to record this boot sequence so I can freeze frame it and see what the
last driver loaded is. This will take me a little while (as I'll need to go
home, start the upgrade process again, wait an hour to get to the problem
area, boot in safe mode, record the screen with my camera, roll back the
install, load the video from my camera, analyze it, have a beer, and then
come back on here to share my results) but if it's the only way to get help,
I'll glady do it.
5. I am indeed one cool dude.
Thanks for any help you fine folks can provide. I've emailed Dell with my
issue, but have found in the past that community input usually provides
better solutions. Hopefully history will repeat itself in this instance.
Regards (and sorry about the long post!),
-B