Vista Cannot Connect to Internet

[Paulski311]

I got my Acer Extenza 4620Z Laptop in December and it has Vista installed,
and until today, the internet has always worked fine. Earlier today I was
turning my computer on and when everything loaded up I connected to my home
wireless network (Belkin router) but the computer couldn't connect to any
programs that use the internet (AIM, Firefox, IE). My desktop is older and
has XP, which is working like normal, all things internet work normally so I
know its not the router or the ISP. When I contacted Acer about the
situation, the IT told me to perform a system restore to a few days ago
(3/9/08), which I did. That worked for a few hours and then it happened
again, "Server Not Found" and nothing that uses internet would work. The I
tried to System Restore it again to earlier (2/28/08) and it worked again,
but also for only a few hours. Now my laptop just automatically installed all
the Windows updates from 3/9-3/12 and the internet doesnt work again. How can
I fix this problem? I am convinced that it has something to do with the
Windows Updates because it only happens when one of the newer updates is
installed. If anyone can help with this that would be great.

Paul

 

[Barb Bowman]

do a restore when it happens again. then change windows update
options to download and let you select when to install. run a custom
install and install updates one at a time. that will let you find
the problem update. when you do find it. uninstall it and then HIDE
it in windows update.

I got my Acer Extenza 4620Z Laptop in December and it has Vista installed,
and until today, the internet has always worked fine. Earlier today I was
turning my computer on and when everything loaded up I connected to my home
wireless network (Belkin router) but the computer couldn't connect to any
programs that use the internet (AIM, Firefox, IE). My desktop is older and
has XP, which is working like normal, all things internet work normally so I
know its not the router or the ISP. When I contacted Acer about the
situation, the IT told me to perform a system restore to a few days ago
(3/9/08), which I did. That worked for a few hours and then it happened
again, "Server Not Found" and nothing that uses internet would work. The I
tried to System Restore it again to earlier (2/28/08) and it worked again,
but also for only a few hours. Now my laptop just automatically installed all
the Windows updates from 3/9-3/12 and the internet doesnt work again. How can
I fix this problem? I am convinced that it has something to do with the
Windows Updates because it only happens when one of the newer updates is
installed. If anyone can help with this that would be great.

Paul

--

Barb Bowman
MS-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

 

[Paulski311]

Well I am at school right now and am typing notes for class on my laptop. I
havent done a recovery yet since the last time the internet stopped working
but now that im at the school and using the school's network, the internet is
working. Could it possibly be that my ISP is not Vista capable yet?

 

[Charlie]

I would suggest you check to see if your router supports Vista. You might
need a firmware upgrade.

 

[Ric]

My great niece has an Acer I bought her for Xmas, and this happens to her
from time to time, I just have her use a cable, connect to the router and
then her wireless starts working.....
It's not a ms thing, it;s a Acer software issue.
try the above, and I hope it helps you Roc

Ric