Visio .NET Enterprise Architect 2003 error opening

[Stefan Svensson]

I posted this request for help in Visio, troubleshooting
newsgroup and Installation newsgroup, about 1,5 months ago
but without result.

"I recently installed Visio .NET Enterprise Architect 2003
along with .NET Enterprise Architect 2003. This seems to
have been a mistake as I can no longer open Visio. When I
try to open Visio I get a progress bar saying "Please wait
while visio updates it's directory cache" Then I get a
message box which says "Microsoft Visio has encountered a
problem and needs to close. We are sorry for the
inconvenience". This message box also gives me the
opportunity to either send or not send an error report to
microsoft. I've sent a couple with no apparent reply.
The message box also lets me preview the error report.
This displays a message which has more error information.
I have actually found a fix for Visio 2002 for this error -
'Mod Name sg.dll, offset 00036e8f'. I am supposed to re-
install MDAC 2.7 and a service pack (3) for Jet 4.0 and
uninstall Visio and re-install Visio. all of which I did
to no avail. If anybody has any suggestions I would
appreciate it. I would like to get Visio working again
soon!"

Can you help me?

 

[Stefan]

What do I need to do to get some help/an answer for my
question? Any suggestions?

 

[Stefan Svensson]

MS help = joke?