G
Guest
I have a problem with my laptop that my MITS at work can't seem to fix.
Their response was since I was running the virus scan on my computer daily
that is what was causing my computer to create temp files (with nothing in
them) in my Windows folder on the C drive. (I'm not real computer smart) But
I don't believe running the virus scan once a day is causing my computer to
create in excess of 1,000 new temp files everytime it's run. They seem to
think since I'm the only person who they have heard runs the scan daily then
I'm the problem. Little history. A few years back (2003/2004) when there
was a worm (not sure of the name) was running wild causing the infected
computers to shut down with out warning my computer started to freeze up when
the virus scan was run and would freeze when it hit any file with msobshel in
the name. I never got the virus/worm but problem started happening. I had
all the files with the msobshel file deleted then for some strange reason it
started taking longer and longer for my virus scan to run. What MITS found
at that time was that my temp file had in excess of 65,000 files in it and
had completely taken up all the space in the temp folder. MItS cleared out
the temp file and the virus scan ran the normal lenght (about 35 minutes). I
have had help from three different MITS persons, one had elevated the
problem, another amitted he didn't know what was causing the problem and this
last person told me I was an idot. Not in those words but he's telling me
that it's normal for the virus scan to create in excess of 1,000 temp files
everytime it runs. Does any one know what is causing this problem? The
antivirus program has changed since this first started, started out with
Norton and now we use ISS. I don't know if the orginal problem with the
msobshel file caused the virus scan to start creating these files or if this
is two different problems and have no bearing on each other. I have always
ran my virus scan no matter what computer or virus program I have had since
about 1997 and have never had this problem before. I'm probably one of very
few persons who run their virus scan everyday. Please help, I have about 2
to 3 months before this problem surfaces again (at that time it will take in
excess of 3 hours to run the virus scan). MITS has cleared out my temp foler
in Windows, since I don't have access to do this, so I have a little while
before the temp folder starts to fill up again. Additional info - Windows
XP is program running on computer.
Thank you so much.
Their response was since I was running the virus scan on my computer daily
that is what was causing my computer to create temp files (with nothing in
them) in my Windows folder on the C drive. (I'm not real computer smart) But
I don't believe running the virus scan once a day is causing my computer to
create in excess of 1,000 new temp files everytime it's run. They seem to
think since I'm the only person who they have heard runs the scan daily then
I'm the problem. Little history. A few years back (2003/2004) when there
was a worm (not sure of the name) was running wild causing the infected
computers to shut down with out warning my computer started to freeze up when
the virus scan was run and would freeze when it hit any file with msobshel in
the name. I never got the virus/worm but problem started happening. I had
all the files with the msobshel file deleted then for some strange reason it
started taking longer and longer for my virus scan to run. What MITS found
at that time was that my temp file had in excess of 65,000 files in it and
had completely taken up all the space in the temp folder. MItS cleared out
the temp file and the virus scan ran the normal lenght (about 35 minutes). I
have had help from three different MITS persons, one had elevated the
problem, another amitted he didn't know what was causing the problem and this
last person told me I was an idot. Not in those words but he's telling me
that it's normal for the virus scan to create in excess of 1,000 temp files
everytime it runs. Does any one know what is causing this problem? The
antivirus program has changed since this first started, started out with
Norton and now we use ISS. I don't know if the orginal problem with the
msobshel file caused the virus scan to start creating these files or if this
is two different problems and have no bearing on each other. I have always
ran my virus scan no matter what computer or virus program I have had since
about 1997 and have never had this problem before. I'm probably one of very
few persons who run their virus scan everyday. Please help, I have about 2
to 3 months before this problem surfaces again (at that time it will take in
excess of 3 hours to run the virus scan). MITS has cleared out my temp foler
in Windows, since I don't have access to do this, so I have a little while
before the temp folder starts to fill up again. Additional info - Windows
XP is program running on computer.
Thank you so much.