Virus prob

B

bynaryadict

using windows xp pro, have run anti virus program however the virus is in
another zip file! which is not on the C:\drive safe mode wont let me open the
G:\drive to delete the file manually as its too large a file for the
antivirus program to quarantine, could anyone please sugest how i can get
around this??? Urgent help needed for a novice TY.
 
N

nass

bynaryadict said:
using windows xp pro, have run anti virus program however the virus is in
another zip file! which is not on the C:\drive safe mode wont let me open the
G:\drive to delete the file manually as its too large a file for the
antivirus program to quarantine, could anyone please sugest how i can get
around this??? Urgent help needed for a novice TY.
Click to expand...


Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Download, install and run a full scan with Malwarebytes
http://www.malwarebytes.org
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH
nass
 
B

bynaryadict

TY Kelly don't know yet if it will work need to copy and burn to disc on my
lap top then try and see if i can run in safe mode on my desk top pc if i can
open he G:\ drive where the file is being a novice and new to this does'nt
help matters lol but i will try my best our help is very much appreciated ty.
 
P

PA Bear [MS MVP]

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.
 
D

David H. Lipman

From: "bynaryadict" <[email protected]>

| using windows xp pro, have run anti virus program however the virus is in
| another zip file! which is not on the C:\drive safe mode wont let me open the
| G:\drive to delete the file manually as its too large a file for the
| antivirus program to quarantine, could anyone please sugest how i can get
| around this??? Urgent help needed for a novice TY.
| --
| Tabbyman

What is the "G:" drive ?

If the malware is in a ZIP file, why can't you just delete the file in Normal Mode ?

Additionally, what did your anti virus software declare a file in the the ZIP file to be
infected with ?
 
B

bynaryadict

Nass ty for your reply however i can not get into the system to do any of
your sugestions, when i go in on to safe mode most of my icons do not stay on
screen long enough for me to do anything usefull i only get my desktop
picture with no icons at all or any task bar and if i do its only momenteraly
then i am left for a while and i get an intrnet conection browser window
asking me to down load 2008pro anivrus progrm to buy using my bank details i
then closed down and i am now on my lap top running XP Home trying without
success to solve the problem on my desk top pc the virus i have, AVG says is
DB:270.6.9./1637 if that makes any sence to you? it does'nt to me lol. TY
again for your reply John
--
Tabbyman


nass said:
bynaryadict said:
using windows xp pro, have run anti virus program however the virus is in
another zip file! which is not on the C:\drive safe mode wont let me open the
G:\drive to delete the file manually as its too large a file for the
antivirus program to quarantine, could anyone please sugest how i can get
around this??? Urgent help needed for a novice TY.
Click to expand...


Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html
Download, install and run a full scan with Malwarebytes
http://www.malwarebytes.org
Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Run disk clean up on your Drive.
You can download this tool o run clean up:
http://www.ccleaner.com
Comodo BOClean : Anti-Malware Version 4.27
http://www.comodo.com/boclean/boclean.html

HTH
nass
Click to expand...
 
B

bynaryadict

David ty for your reply, the reason i have not gone into the G:\ drive is
because he pc wont let me get into any where i can access the drive ican not
right click the start to exlore or open my computer to enter the drive and
some of the icons on screen are not there anymore and the task bar has gone,
icons only stay a minute or so then disapear and i am left wih my desk top
photo only!!! hope i am explaining myself hereas its difficult whn you are
new to te technical side of the pc.Thanks again hope you can help. John
 
B

bynaryadict

I thank you for your time and help, unfortunately procedures do look a little
comlexed for my experience, but i think i will stick with it and try and
solve this issue frustrating as it is, otherwise how am i going to learn
anything about pc'sI might not know all the tricks but at 60 yrs old i still
could learn a little . TY for all your time and advice. regards John.
 
B

bynaryadict

Ty Kelly have downloaded Killbox as you sugested but don' know how i am going
to get into he pc to run it as all my icons have gone from the desk top and i
don't have a tsk bar much obliged for your reply TY John.
 
D

David H. Lipman

From: "bynaryadict" <[email protected]>

| David ty for your reply, the reason i have not gone into the G:\ drive is
| because he pc wont let me get into any where i can access the drive ican not
| right click the start to exlore or open my computer to enter the drive and
| some of the icons on screen are not there anymore and the task bar has gone,
| icons only stay a minute or so then disapear and i am left wih my desk top
| photo only!!! hope i am explaining myself hereas its difficult whn you are
| new to te technical side of the pc.Thanks again hope you can help. John
| --
| Tabbyman

You didn't answer, nor try to answer, any of my questions!
 

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