Virus help please

[MIke]

Well my other computer has a virus, whenever I start
windows a window comes up and says "cannot find
Servlet32.exe and then 4 windows pop up after that
sayingcannot load or run servlet32.exe Cause of this I
cannot ctrl alt deleate or use reg setup it says it is
blocked by administrator when I am the only account and
it is admin...Virus scans don't get rid of it and i
searched on the net I cannot find anything of help!

 

[Ashokan Achari [MSFT]]

Hi,

QUESTION:
===========
Well my other computer has a virus, whenever I start windows a window comes
up and says "cannot find Servlet32.exe and then 4 windows pop up after that
sayingcannot load or run servlet32.exe Cause of this I cannot ctrl alt
deleate or use reg setup it says it is blocked by administrator when I am
the only account and it is admin...Virus scans don't get rid of it and i
searched on the net I cannot find anything of help!

SOLUTION:
==========
Are you able to right click task bar select Task manager ?
Please end the task of the files like crrscr32.exe or/and servlet32.exe.

Are able to run msconfig from Start -> Run ? If yes please select the
startup tab or services and see if the offending item is there.

Please copy the lines to a text editor like notepad and save the file as
fix.reg. Then double click the file.
----------------Start of line -----------------------------

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\exefile\shell\open\command]
@="\"%1\" %*"

----------------End of line-----------------------------

After executing the saved reg file.

Please restart the system.

Find for files like crrscr32.exe or/and servlet32.exe and delete them.

Hope this helps ......


Ashok (Ashokan Achari)

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