Windows 7 Video / Web stops loading

[Terry James]

Hi all
Operating System: Windows 7 Professional
Anti Virus Software : Microsoft Security Essentials
Internet connection : ADSL router.
Computer Specifications :- Manufacturer IT Service’s (Grimsby) ltd.
Machine Type PC compatible
Windows 7 Service Pack 1
Processor: Pentium Dual-Core CPU E6600 @ 3.06GHz – 2.53GHz
RAM: 4.00 GB (3.24 GB usable)
Operating System: 32 bit
Workgroup MSHOME
Microsoft Office Home and Business 2010
Keyboard: Vivanco Office Keyboard Plus
[FONT=&quot]Mouse: Logitech M505
[/FONT] The problem is getting worse.
Originally I had to keep moving the mouse or the video e.g. Utube or any other would stop playing.
Now I have to keep moving the mouse even to get a web page to download.
Anyone know the answer?
TJ

 

[EvanDavis]

What browser are you using ?

 

[Terry James]

Hi Evan
Firefox 25.0

 

[EvanDavis]

Hi Evan
Firefox 25.0

Have you tried another browser ?

 

[Terry James]

No but now you mention it I should have done and will let you know.

 

[floppybootstomp]

It could be your ISP or local telephone exchange having problems.

Also worth doing a full scan with MSE and also downloading Malwarebytes and running that.

Just to be on the safe side.

 

[Terry James]

Evan you were correct, tried Internet Explorer, no problem.
But is a problem for me because I have very many bookmarks set up on Firefox and prefer Firefox to Internet Explorer.
Is there any fix for the Firefox problem?
Floppy, full MSE run every 24hrs + IObit malware

 

[EvanDavis]

This should help with bookmarks backup

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

 

[Terry James]

Thanks for your help.
Terry

 

[Terry James]

Hi Evan, Floppy,
Check this out
https://support.mozilla.org/en-US/questions/963547?esab=a&as=aaq

 

[Terry James]

Hi Evan, Floppy,
Can't fix the problem so have switched to Internet Explorer. That works fine.
Terry

 

[floppybootstomp]

How odd. Perhaps wait until the next Firefox release, uninstall the old version and install the new, might be a glitch exclusive to the current version.

 

[Terry James]

[FONT=&quot]Solved the problem! Restart Firefox with Add-ons disabled.[/FONT]
[FONT=&quot]Don’t know yet what problems this will cause but seem to be getting annoying advertising (as with Internet Explorer) although the add blocker is enabled.[/FONT]
[FONT=&quot]Anyway it has sorted the original problem.[/FONT]
[FONT=&quot]TJ [/FONT]