Very slow performance - HELP!!

G

Guest

I am running windows xp media center edition, I have 1024mb - 200gigs and the
computer is not even a year old. Problem? it runs so slow online and offline.
It freezes up alot too. The only way to get thru it is to restart. I run my
virus scans and spyware scans on a regular basis and I clean my files daily
with CCleaner software. We have 2 computers networked together in the house
and the other has 512mb and 100 gigs and runs much faster than mine. When it
comes to this stuff I am clueless. Can anyone please help??
 
M

Mike Hall - MS MVP Windows Shell/User

Your only way forward might be to start over.. consult any recovery
documentation received with the computer when you bought it, or contact the
vendor..
 
R

Ron Martell

pcampo said:
I am running windows xp media center edition, I have 1024mb - 200gigs and the
computer is not even a year old. Problem? it runs so slow online and offline.
It freezes up alot too. The only way to get thru it is to restart. I run my
virus scans and spyware scans on a regular basis and I clean my files daily
with CCleaner software. We have 2 computers networked together in the house
and the other has 512mb and 100 gigs and runs much faster than mine. When it
comes to this stuff I am clueless. Can anyone please help??

What antivirus software do you have installed?

What antispyware software do you have installed?

There are a huge number of rogue/suspect products out there,
especially ones that purport to be antispyware. Many of them are
worse than nothing (because they are in fact spyware themselves).

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."
 
G

Guest

Antivirus - I have that with Cox which is my high speed internet provider. I
also use
Windows Live Saftey Scan.
Antispyware -My internet provider also provides that but I do have StopZilla
which seems like it does a good job and I use Ad-aware SE. I read a post
where someone had similar problems to me and it suggested downloading Spybot.
Would that help?
 
C

cquirke (MVP Windows shell/user)

On Tue, 27 Jun 2006 05:00:02 -0700, pcampo
I am running windows xp media center edition, I have 1024mb - 200gigs and the
computer is not even a year old. Problem? it runs so slow online and offline.
It freezes up alot too. The only way to get thru it is to restart.

Most significant (and also quite likely) causes are:
- failing HD
- overheating system

A failing HD slows down a PC as follows...

<selfpaste>

Hard drives can fail progressively (bad sectors) or abruptly (e.g.
burned-out logic chip, motor failure, catastrophic failure of heads
and/or actuator, etc.). When hard drives fail progressively, it
typically starts with multiple attempts required to access disk.

At first, the number of such retries may be below the threshold at
which attempts are abandoned and/or the HD's firmware steps in to
"fix" the sector. At this stage, SMART may show no anomalies (even in
the detail), but the extra retries increase time spent by the HD and
thus slow things down.

When the retries become excessive, SMART starts flagging them as
errors, and may attempt to "fix" the bad sectors by copying info to a
good spare sector, and then altering the hard drive's private sector
addressing to use the new sector. All of this is still below the OS
file system's "bad cluster" management, or "disk fail" alerts, but the
extra head travel involved can make the slowdown palpable.

At some point, Windows XP may detect "too many" failures and start to
reduce the UDMA level, all the way down to PIO. Once you hit PIO, you
will notice a more significant slowdown because now the processor is
intimately involved with all HD data transfers. Couple that with
increased retries, and you really feel the pain!

As the number of errors recorded in SMART's detail increases, the
counters may drop below the acceptability threshold, tilting the SMART
summary from "OK" to "Fail". BIOS can monitor this SMART summary
status during POST, although the default is usually to disable this;
if enabled, then at this stage POST may start reporting the HD to be
"bad" according to SMART, "fast" HD diags (that simply read SMART
summary) will flag the HD as bad, and the HD vendor will generally
accept the HD as defective and issue an RMA if under warranty.

Something else may happen before or after this stage; attempts to
access HD may fail to the point that the HD's internal defect
management can no longer hide the problem. This sets a flag in the
file system that will cause all volumes on that physical HD to be
surface-scanned for errors when XP next boots; in addition, NTFS will
try to do what the HD's internal defect management has already failed
to do, i.e. copy the bad sector's contents elsewhere. The difference
is that once the OS "sees" the defect, it is flagged as such within
the affected file system - it's no longer hidden under the OS.

You may also get a patchy pattern of slowdown, if a single area of
disk is significantly damaged (e.g. after a head strike). This may
map to particular files, causing major slowdown only when those files
are invoked, but not otherwise. "Just re-installing Windows" may
appear to fix this if the process happens to locate affected files
elsewhere, e.g. further "up" the volume, but etc.

</selfpaste>

Sorry if the above is a bit technical; the short version is that if
your mouse pointer "sticks" while the HD activity LED is full on, and
keystrokes are delayed during this time, then you should suspect the
above cause of your slowdown and chase accordingly.


An overheating PC can cause the processor to slow down or stop in
order to protect itself, and can cause lockups and resets as well.

In contrast, bad RAM crashes at full speed :)

Bad HD can be lethal to your data and software installation, which is
why you should manage that possibility first. Overheating can cause
crashes that can corrupt the file system and lose data etc. too.


Few other things cause a massive slowdown; CMOS set to disable CPU L1
and/or L2 cache is one, and no pagefile at all may present as another
(more likely to crash or error, though). The above wouldn't cause
lockups with no error messages, however.

Other things can cause mild to moderate slowdown along with errors,
crashes and lockups include bad software (e.g. malware, or multiple
resident av scanners, etc.) and nags for attention from LAN or other
peripheral attachments (try without those).

If Safe Mode is faster, then the cause is very likely to be software,
or if not software, then extra processing instigated from off the PC
by things that "wake up" software suppressed in Safe Mode.


------------------ ----- ---- --- -- - - - -
The rights you save may be your own
 
G

Guest

Well I ran the recovery CD and it is working great now. Before I did it
though it always sounded like my pc was running. Even if I wasn't on it. Its
not doing that anymore now. I have another question, now everything is
running good but when I shutdown after i click "turn off computer" and
"restart" I get a application error that says: "IExplore.exe instruction @
"0x0610fd54" referenced memory @ "0x01601ed6" the memory could not be "read"
How do i get rid of this?
 
C

cquirke (MVP Windows shell/user)

On Mon, 3 Jul 2006 06:05:01 -0700, pcampo
Well I ran the recovery CD and it is working great now.

Heh... I've heard that before....

"<nebulous problem description>"
' <advice on how to do 'the prelim'> '
"It was too difficult to do all that, so I asked someone else"
' OK... and? '
"They said I should just re-install Windows! Everything's fine now!"
<insert swimmy time-passing effect here>
"Hi! Remember me? Er... I'm having problems with my PC again..."

:)

The idea behind "the prelim" is to exclude background problems that:
- do not cause an easily-identifiable failure pattern
- make it unsafe to operate the system due to risk of ongoing damage
The problems are:
- bad hware -> variable failure patterns (RAM, mobo caps etc.)
- bad hware -> static failure patterns (HD, bad files/file system)
- malicious sware designed to avoid detection (malware)

By "variable failure pattern" I mean; some things work sometimes,
other times fail in one or more ways.

By "static failure pattern" I mean; some things always fail in the
same of way. This is due to the effects being mapped to particular
files, rather than arising randomly regardless of activity.

Fixing the first can leave you with the second failure pattern due to
file or file system corruption.

Not fixing either of the first two but "just" wiping and re-installing
everything will clean uop any secondary static failure pattern from
file or file system corruption, and may appear to work fine at first -
until secondary static damage from bad exits and corruption of HD
contents starts to accumulate again (aka "bit-rot").

As to malware, you may briefly attain a clean state after you "just"
wipe and reinstall the sware, but this can fail when:
- you restore infected backups
- you connect to an infected LAN
- you connect an unpatched PC to the 'net

Successfully cleaning intra-file malware (e.g. generic code-infecting
viruses) can also leave you with a residual static failure pattern,
because the cleaned code files may be clean, but be damaged due to an
unavoidable loss of information overwritten by the virus.
Before I did it though it always sounded like my pc was running.

OK - if your slowdown was due to malware (or legit add-on software)
runing underfoot all the time, then that makes sense.
I have another question, when I shutdown after i click "turn off computer" and
"restart" I get a application error that says: "IExplore.exe instruction @
"0x0610fd54" referenced memory @ "0x01601ed6" the memory could
not be "read" How do i get rid of this?

Here we go.. if you didn't do "the prelim", then do it now:
- visually exclude bad motherboard caps, clogged/bad fans etc.
- MemTest86 overnight to exclude bad RAM
- HD Tune (all tests) to exclude physically failing HD
- formal virus scan(s) to exclude malware

If you have replaced all the software by doing a wipe and rebuild,
then you've excluded the software component (unless you installed or
restored broken or buggy stuff, e.g. from a duff or infected
installation CD or infected "data").

So when problems resume, it is either because you've become infected
again (likely if you did a duhfault install of pre-SP2 XP, as that
means unpatched RPC and LSASS plus no firewall) or because the
underlying bad hardware issues you papered over are rearing their ugly
heads again. Even if the hardware damage is slight and
non-progressive, the bit-rot effect will accumulate.

Here is a very common scenario: Price-hero PC builder builds flaky
systems from trashy parts, and then these flaky PCs bit-rot their
installations. PC builder then says "everyone knows you have to
re-install Windows every 6 months, because Microsoft sucks, blah blah
blah". Where this fits certain end-user assumptions, it becomes
accepted as a normal expectation for Windows mileage.

See also http://cquirke.mvps.org/reinst.htm

You can also...

Google( "memory could not be read" Explorer ) [*1]

....in case this is a failure pattern specific to some particular
cause, but it looks like a very general sort of error that could have
any of the underlying causes that "the prelim" aims to catch.

[*1] Use a biopsy of *exact* error message text, but it's usually not
helpful to search on reported memory addresses etc.


-------------------- ----- ---- --- -- - - - -
Running Windows-based av to kill active malware is like striking
a match to see if what you are standing in is water or petrol.
 

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