Validation Problem

[Guest]

I have an authentic version of Windows that was part of an HP OEM bundle at
the time of purchase of my computer. I always passed validation before on
the MSN udate site but for some reason I get a message that my PID is
invalid. HP advised me that since the program was part of a bundle they
don't have to assist me in resolving the validation problem. MSN has not
provided the proper answer &/or direction. I probably am using a program
that somehow changed the format on the PID. I am using Registry Mechanic
that is a conflict catcher program and Norton's Internet Security Program as
well.

Can someone help me?

Thanks.

 

[Carey Frisch [MVP]]

Try the following workaround:

The WGA Diagnostic Tool has been updated to
correct a problem experienced by some users.
Please download and execute it from:

http://go.microsoft.com/fwlink/?linkid=52012

After running the tool, please return to Windows Update and try again.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I have an authentic version of Windows that was part of an HP OEM bundle at
| the time of purchase of my computer. I always passed validation before on
| the MSN udate site but for some reason I get a message that my PID is
| invalid. HP advised me that since the program was part of a bundle they
| don't have to assist me in resolving the validation problem. MSN has not
| provided the proper answer &/or direction. I probably am using a program
| that somehow changed the format on the PID. I am using Registry Mechanic
| that is a conflict catcher program and Norton's Internet Security Program as
| well.
|
| Can someone help me?
|
| Thanks.

 

[Guest]

Carey,
I can't thank you enough for your expertise. I originally ran the WGA
Diagnostic Date (1.5.0526.0). Thanks so much I can't tell you how much I
appreciate your help.

Babs