E
Erik Blank
I have over 50 US Robotics 5699B V.92 Win modems deployed
in remote locations that our state is using for remote
login connections and general internet access. These
modems are installed in Windows 2000 systems with PIII and
PIV processors, AGP video cards, 20 gig HD's (with our
build, these are only about ¼ used), and 128 MB of RAM.
The problem comes when using the V.92 drivers with the
modem from a "power user" account on the local machine. On
initial login to the local machine it will allow the user
to dial out to either the local ISP or our WAN access
servers, but after a disconnect command is sent, the modem
returns an error in the 3cmlink.exe program. At this
point, the user is forced to log off of the machine before
it will allow them to dial out again
Note that they do not need to REBOOT, only log off.
This problem does not occur if the user is a local admin
on the machine. When logged on as a local admin (either as
administrator or as a user with admin rights) the modem
performs properly allowing the user to dial, disconnect,
dial again, disconnect and then connect to any of our
established dialup accounts.
If I replace the V.92 drivers with their 56K drivers, the
modem WILL allow power users to perform consecutive
dialups, but this driver has it's own set of problems. (It
will occasionally return an error saying that the modem is
no longer present requiring a re-boot.)
I have been pulling my hair out for the last four months
trying to resolve this problem. I have called USR and
spoken to their (very reluctant) tech support personnel.
After a successful test call to their server using
HyperTerm their diagnosis was that the modem was working
properly and any issues that I had at this point should be
brought up with Microsoft! (grumble)
In further testing, I have set permissions at the
directory level to give all power users full controll of
the System32 folder and all sub folders. I have gone into
the registery and set permissions for any instance of
3cm*; USR; and Modem to give power users fuill control.
This STILL gives me an error on disconnect when logged on
as a power user, but NOT when logged on as local admin.
HELP! PLEASE!
in remote locations that our state is using for remote
login connections and general internet access. These
modems are installed in Windows 2000 systems with PIII and
PIV processors, AGP video cards, 20 gig HD's (with our
build, these are only about ¼ used), and 128 MB of RAM.
The problem comes when using the V.92 drivers with the
modem from a "power user" account on the local machine. On
initial login to the local machine it will allow the user
to dial out to either the local ISP or our WAN access
servers, but after a disconnect command is sent, the modem
returns an error in the 3cmlink.exe program. At this
point, the user is forced to log off of the machine before
it will allow them to dial out again
Note that they do not need to REBOOT, only log off.
This problem does not occur if the user is a local admin
on the machine. When logged on as a local admin (either as
administrator or as a user with admin rights) the modem
performs properly allowing the user to dial, disconnect,
dial again, disconnect and then connect to any of our
established dialup accounts.
If I replace the V.92 drivers with their 56K drivers, the
modem WILL allow power users to perform consecutive
dialups, but this driver has it's own set of problems. (It
will occasionally return an error saying that the modem is
no longer present requiring a re-boot.)
I have been pulling my hair out for the last four months
trying to resolve this problem. I have called USR and
spoken to their (very reluctant) tech support personnel.
After a successful test call to their server using
HyperTerm their diagnosis was that the modem was working
properly and any issues that I had at this point should be
brought up with Microsoft! (grumble)
In further testing, I have set permissions at the
directory level to give all power users full controll of
the System32 folder and all sub folders. I have gone into
the registery and set permissions for any instance of
3cm*; USR; and Modem to give power users fuill control.
This STILL gives me an error on disconnect when logged on
as a power user, but NOT when logged on as local admin.
HELP! PLEASE!