Using 2007 Office EXCEL or WORD "SEND" Results in General Mail Fai

[Jerry Link]

While attempting to use the SEND E-MAIL function in both WORD and EXCEL I
will receive the "General Mail failure...and restart" note. As reported by
others the restart does not work.

I attempted to add an earlier version of OFFICE FOR THE PROFESSIONAL (XP
Version 2002) and I think this may have caused the problem. I removed the
OFFICE VERSION 2002 using the "ADD/REMOVE HARDWARE" from the CONTROL PANEL,
but I believe the OUTLOOK 2002 program left some residue. The residual
effect of the previous version is suspected since when I attempt to send a
DOCUMENT from WORD 2007 or a file from EXCEL 2007 the OUTLOOK 2002 start up
screen appears (not the OUTLOOK 2007 screen) and asks me to supply the
PROFILE.

I used the MIKE SHEN (MSFT) guidance/directions in an earlier post on the
same topic, but it did not help.

Is there a way to direct EXCEL 2007 and WORD 2007 to use OUTLOOK 2007 and
not the OUTLOOK 2002 pop-up screen to e-mail files?

By the way, I removed OFFICE 2007 and then re-installed OFFICE 2007 and the
e-mail problem remains.

The data under HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\Windows Messaging
Subsystem contains both "CMCDLLNAME32 REG_SZ mapi32.dll" and "CMCDLLNAME
REG_SZ mapi.dll"; should both lines be included?

Thanks.

Jerry Link

 

[Ron de Bruin]

Hi Jerry

Have you try this

When you get a "General mail failure" error or have other problems then first run Office Diagnostics.
Office Button>Excel Options...Resources