User was forced to log off once he logged on to TS on 2k3 without


G

Guest

Hi,
I'm hoping anyone can do me a favour on this problem:

Server: Win2k3 Standard, Remote Desktop enabled, domain controller.
Client: any clients using Remote desktop connection software.

symptoms:
user is a domain admin, he connected to the server using remote desktop
connection, everything was fine, log on screen appeared, he entered
username/password, authentication passed, Apply Your Personal Settings dialog
shown, after that, desktop was not displayed but instead, Save the Settings
dialog shown and the user was forced to log off from the server. remote
desktop connection window closed. No error messages. no one can log into this
server, the same symptoms appeared when they tried to.

But user can log on to another domain controller in the same domain through
remote desktop and everything went all fine. So I knew the domain policy and
domain controller policy were correct, I checked the local policy on the
problematic server but none of settings of Terminal Services enabled or set.

I hope there's someone who accidentally encountered the same problem can
help me on this.

Thanks in advance.

James
 
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V

Vera Noest [MVP]

Just a wild guess: did you update the Nvidia driver on the server
lately? Immediate logoffs are a known problem with some Nvidia
drivers:
Nvidia drivers 56.72 or 56.64 both cause this problem.
Nvidia 2.20 WDMs works fine.
Driver version 53.04 found here:
http://www.nvidia.com/object/pc_winxp-2k_53.04.html
works OK.
Disabling the 'helper' NVIDIA service makes it work again.
(nvsvc32.exe listed in the Task Manager)


840655 - You are logged off a Remote Desktop session when you have
an NVIDIA video card installed in Windows Server 2003
http://support.microsoft.com/?kbid=840655
 
G

Guest

I am having the same issue with a new TS user.

- Windows 2000 Server
- XP Pro Notebook client

The user has yet to successfully log on for the first time, they log on ->
applying settings -> loading settings -> saving settings, then logs off. No
errors appear.

Neither the server or client has nvidia video cards, there are no Terminal
Server logs in event viewer.

This is the only user who has this issue?
Any other ideas?
 
G

Guest

I am having the same issue with a new TS user.

- Windows 2000 Server
- XP Pro Notebook client

The user has yet to successfully log on for the first time, they log on ->
applying settings -> loading settings -> saving settings, then logs off. No
errors appear.

Neither the server or client has nvidia video cards, there are no Terminal
Server logs in event viewer.

This is the only user who has this issue?
Any other ideas?
 
G

Guest

Thanks very much, Vera. It's really the VERY correct answer for this problem.

I consulted Microsoft support and their answer is just like the one you
provided. I followed their instructions and updated my VGA drivers with the
one Windows Updates web site provided and everything was fine.

Thanks again for your answer.
 
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G

Guest

Another strange thing is that you can connect to that server without any
problem if you connect to the console. "mstsc /console".

I think it's different for Terminal Services to process the sessions connect
to console.
 

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