USB Unknown Device

D

De

I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID identifier
is all zeros. If I try to uninstall the unknown device, it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second unknown
device. If I update the driver for the device, it appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
.......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.
 
C

Cari \(MS-MVP\)

Generally you must install the software for the new device BEFORE connecting
it to the PC.

Cari
www.coribright.com

De said:
I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID identifier
is all zeros. If I try to uninstall the unknown device, it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second unknown
device. If I update the driver for the device, it appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.
Click to expand...
 
D

De

This problem occurs with plug and play devices as well.
For example, I have a new Microsoft thumb drive which I
plug into my back USB ports and everything installs
automatically and it opens up a new drive letter in
explorer . However, when I plug that same device into the
front port, I get Unknown Device.
-----Original Message-----
Generally you must install the software for the new device BEFORE connecting
it to the PC.

Cari
www.coribright.com

De said:
I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID identifier
is all zeros. If I try to uninstall the unknown device, it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second unknown
device. If I update the driver for the device, it appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.
Click to expand...


.
Click to expand...
 
C

Cari \(MS-MVP\)

Disconnect (and preferably unisntall) all devices connected to your USB
devices.... then go into the Device Manager and uninstall all your USB
Controllers.

Reboot the PC.

XP should re-detect all of them and reinstall the drivers. Then start
adding the USB devices one at a time.

Cari
www.coribright.com

De said:
This problem occurs with plug and play devices as well.
For example, I have a new Microsoft thumb drive which I
plug into my back USB ports and everything installs
automatically and it opens up a new drive letter in
explorer . However, when I plug that same device into the
front port, I get Unknown Device.
-----Original Message-----
Generally you must install the software for the new device BEFORE connecting
it to the PC.

Cari
www.coribright.com

De said:
I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID identifier
is all zeros. If I try to uninstall the unknown device, it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second unknown
device. If I update the driver for the device, it appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465-11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.
Click to expand...


.
Click to expand...
Click to expand...
 
G

Guest

Thanks for your continued replies. As stated in my
original post, I disconnected all of my USB devices,
disabled all of my startup applications via MSCONFIG, and
restarted in safe mode. When I restarted, XP still
installed the unknown device. The working USB devices no
llonger appeared in my device manager after I disconnected
them and restarted, so do I still need to uninstall each
and every one of them?
-----Original Message-----
Disconnect (and preferably unisntall) all devices connected to your USB
devices.... then go into the Device Manager and uninstall all your USB
Controllers.

Reboot the PC.

XP should re-detect all of them and reinstall the drivers. Then start
adding the USB devices one at a time.

Cari
www.coribright.com

De said:
This problem occurs with plug and play devices as well.
For example, I have a new Microsoft thumb drive which I
plug into my back USB ports and everything installs
automatically and it opens up a new drive letter in
explorer . However, when I plug that same device into the
front port, I get Unknown Device.
-----Original Message-----
Generally you must install the software for the new device BEFORE connecting
it to the PC.

Cari
www.coribright.com

I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID identifier
is all zeros. If I try to uninstall the unknown
Click to expand...
device,
it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second unknown
device. If I update the driver for the device, it appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465- 11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function: DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.


.
Click to expand...
Click to expand...


.
Click to expand...
 
C

Cari \(MS-MVP\)

Since we do not know which one is 'finding' the unknown device, yes, you do.

Cari
www.coribright.com

Thanks for your continued replies. As stated in my
original post, I disconnected all of my USB devices,
disabled all of my startup applications via MSCONFIG, and
restarted in safe mode. When I restarted, XP still
installed the unknown device. The working USB devices no
llonger appeared in my device manager after I disconnected
them and restarted, so do I still need to uninstall each
and every one of them?
-----Original Message-----
Disconnect (and preferably unisntall) all devices connected to your USB
devices.... then go into the Device Manager and uninstall all your USB
Controllers.

Reboot the PC.

XP should re-detect all of them and reinstall the drivers. Then start
adding the USB devices one at a time.

Cari
www.coribright.com

De said:
This problem occurs with plug and play devices as well.
For example, I have a new Microsoft thumb drive which I
plug into my back USB ports and everything installs
automatically and it opens up a new drive letter in
explorer . However, when I plug that same device into the
front port, I get Unknown Device.

-----Original Message-----
Generally you must install the software for the new
device BEFORE connecting
it to the PC.

Cari
www.coribright.com

I have 4 USB ports: 2 in the front of my desktop and 2 in
back. All worked perfectly about a year ago. Since that
time however, when I attempt to plug a new device into
the
front ports, Windows starts the New Hardware wizard and
automatically loads an Unknown Device. There is no error
code next to the Unknown Device and the VID/PID
identifier
is all zeros. If I try to uninstall the unknown device,
it
comes back when I restart, "Scan for new hardware", or
plug a new deivce into those 2 ports. If I plug that
same
new device into the back USB ports, Windows correctly
installs the proper driver. If I disable the unknown
device and plug in a new device, XP adds a second
unknown
device. If I update the driver for the device, it
appears
to copy the new driver, but the status says "no drivers
are installed". I have tried to reinstall XP, remove all
USB devices, disable non-essential startup programs, and
restart in safe mode - the following info shows in the
SETUPAP.log file:
......#-019 Searching for hardware ID(s): usb\unknown
#-018 Searching for compatible ID(s): usb\unknown
#-198 Command line processed: C:\WINDOWS\system32
\services.exe
#I022 Found "USB\UNKNOWN" in C:\WINDOWS\inf\usb.inf;
Device: "Unknown Device"; Driver: "Unknown Device";
Provider: "Microsoft"; Mfg: "(Standard USB Host
Controller)"; Section name: "BADDEVICE.Dev".
#I023 Actual install section: [BADDEVICE.Dev.NT]. Rank:
0x00000000. Effective driver date: 07/01/2001.
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#I063 Selected driver installs from section
[BADDEVICE.Dev] in "c:\windows\inf\usb.inf".
#I320 Class GUID of device remains: {36FC9E60-C465- 11CF-
8056-444553540000}.
#I060 Set selected driver.
#I058 Selected best compatible driver.
#-166 Device install function: DIF_INSTALLDEVICEFILES.
#I124 Doing copy-only install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#-166 Device install function:
DIF_REGISTER_COINSTALLERS.
#I056 Coinstallers registered.
#-166 Device install function: DIF_INSTALLINTERFACES.
#-011 Installing section [BADDEVICE.Dev.NT.Interfaces]
from "c:\windows\inf\usb.inf".
#I054 Interfaces installed.
#-166 Device install function: DIF_INSTALLDEVICE.
#I123 Doing full install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1".
#I121 Device install of "USB\VID_0000&PID_0000
\5&E7F577F&0&1" finished successfully.
[2004/02/10 13:54:29 840.266]
#-198 Command line processed: "C:\WINDOWS\System32
\mmc.exe" C:\WINDOWS\system32\devmgmt.msc /s
#-166 Device install function: DIF_REMOVE.
#I289 Removing device "U...

Could this be due to an install of an old hardware
device
that I have since removed? I don't recall exactly when
this problem initially occurred, so it could be one of
several old devices. Any help with additional
troubleshooting would be greatly appreciated. I've
followed the Microsoft article "troubleshooting Unknown
Devices" and couldln't resolve.


.
Click to expand...


.
Click to expand...
Click to expand...
 

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