USB Not Working

  • Thread starter Thread starter Neil
  • Start date Start date
N

Neil

Does anyone have any advice on how to get USB ports working in XP Home SP2?

The machineis a Dell Inspiron 1150 laptop, the owner (not me) has
re-installed windows, but now the USB ports won't work.

They show up a functioning etc in the Device Manager, and there are no newer
drivers according to MS. I think the ports are physically working, as a USB
pendrive lights up when inserted, but Windows doesn't recognise it's there.
I have re-installed the chipset drivers for the motherboard just in case,
but no joy, so I'm sure it must be a Windows thing, I just dont know how to
fix it!

TIA

Neil
 
Neil,

If you right-click MY COMPUTER | PROPERTIES | HARDWARE tab | DEVIVE MANAGER you will
probably see yellow exclamation marks for the USB which means you need to install the USB
drivers for the motherboard

Search www.dell.com by the product code to be able to download the drivers unless you have
the driver disc
 
Hi,

Is the pindrive the only thing you tried in the ports?
They do go bad and might be your problem.
 
Neil said:
Does anyone have any advice on how to get USB ports working in XP Home SP2?

The machine is a Dell Inspiron 1150 laptop, the owner (not me) has
re-installed windows, but now the USB ports won't work.

They show up a functioning etc in the Device Manager, and there are no newer
drivers according to MS. I think the ports are physically working, as a USB
pendrive lights up when inserted, but Windows doesn't recognize it's there.
I have re-installed the chipset drivers for the motherboard just in case,
but no joy, so I'm sure it must be a Windows thing, I just don't know how to
fix it!

USB Help sites:
http://www.usbman.com/WinME USB Guide.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/kb/310575

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html
 
I have already checked device manager and everything seems to be OK, also
Re-loaded chipset drivers just in case and still no joy.

According to everything I read it should all work but doesn't.

I think the bin looms large!

Neil
 
After the installation, did you install the various device drivers including
the chipset drivers? I have an Inspiron 1150 and have reinstalled several
times. After the XP installation, I install the

Chipset
Video
network
audio

drivers in that order.


~alan
 
Also check the BIOS to make sure all of the onboard devices are enabled.
Maybe resetting the BIOS to default settings will help (F2 at POST)

Are you reinstalling from the Dell OEM installation CD/DVD that came with
your machine?

Do you have a reinstall partitioin that will bring the computer back to the
original factory installation (usually F11 at POST)?

Have you called Dell as a last resort?

Then there's one last thing. Are you sure the USB port is at fault or is
the USB device the problem? Can you connect another USB device to the same
port and will it also fail? Does the USB device have specific drivers?

~alan
 

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