USB Keyboard issue

[Dudley Henriques]

I'm trying to troubleshoot a keyboard issue with little success and need
some help if possible.
I've purchased a new Microsoft Comfort Curve 2000 keyboard that is USB 2.0.
My system is a fairly new computer with a clean XP Home Edition with SP2 and
all updates. No issues at all with either XP, the system, or the prior PS/2
keyboard.
I've tried using the new Microsoft USB keyboard several times with the same
result. There is no software supplied with the keyboard. Its upposed to be
completely plug and play.
Installation process was as follows;
Starting with the system shut down, I installed to the USB port and booted
the system. XP recognizes the board and installs it normally with the driver
for it in the XP data base. Device manager check reveals the proper HID and
USB entries all there and intact.
The issue occurs when coming out of standby. The system recovers from
standby, but the keyboard does not. The mouse functions and everything else
loads normally out of standby. Just the keyboard doesn't load and work.
Does anyone have an idea what might be causing this? One suggestion I've
gotten is to go into CMOS and change the legacy setting to "enable". This
setting is now on "auto".
Since my system is fairly new, I'm not sure how this Legacy setting affects
the keyboard or even if I should change it from "auto".
Can someone possibly shed some light on this. I have switched back to a PS/2
port keyboard and everything is fine coming out of standby.
If someone has some idea of what might be causing this issue, I'd really
appreciate being able to solve it. I like the USB board and would like to be
able to use it.
Thank you very much
Dudley Henriques

 

[JS]

Have you tried a different USB port?

JS

 

[Dudley Henriques]

Yes. The ports seem to all be ok and switching dosen't change the symptoms.
DH

 

[Richard Urban]

There certainly are drivers/software for the Comfort Curve 2000 keyboard. Go
to the Microsoft website and obtain what you couldn't find in your package.

http://www.microsoft.com/hardware/default.mspx


--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[Dudley Henriques]

Thank you very much for your response.
The 2000 is sold by MS without software for some reason., The intellipont
5.x software available for the board that you are referring to is not a
necessary driver but rather additional software that interface the hot keys
into several browsers. This software is completely optional and should not
affect the basic operation of the keyboard.
Actually, when the board is recognized by windows, it installs the driver by
name.
I don't think this issue is related to not having the optional software
installed.
I could be wrong. Do you have information I don't have by chance?
DH

 

[Dudley Henriques]

Richard;
I downloaded and installed the software anyway as per your advice. It
appears there IS an updated driver for the board included with it. I have
reinstalled the board and will post if anything develops.
Again, thank you for taking the time, and perhaps the updated driver will
cure the issue.
Dudley

 

[Richard Urban]

Glad to help.

--
Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!