usb 2.0 problem

[Guest]

Hi,
On connecting a usb 2.0 device I get the message that a hi-speed device is
connected to non hi-speed port; clicking on the message, it lists the
available hi-speed ports.
I have a dell 8500 with 2 usb 2.0 ports running win xp pro (+sp2). The
device manager lists the intel 82801DB/DBM usb 2.0 Enhanced Host Controller -
24CD. I tried uninstalling the Enhanced and Universal Host controllers and
rebooting, it did not help.
Any suggestions?

Thx

 

[Guest]

Contact Dell or visit their support forum.

This is not a software issue concerning XP, but a hardware issue requiring
assistance from Dell.

 

[Guest]

Hi,
No luck with Dell, over 2 hours on the phone and no soultion; no apparent
hardware failure in the diagnostic tests. Updated the dell notebook system
software, but that did not resolve the issue.
Any other suggestions?

Thx.

 

[Yves Leclerc]

Seen this before but on other hardware than Dells. You may have a USB
driver problem and you will need to remove all USB ports/root hub/hubs etc.
for the Device Mananger. After a reboot, XP should correctly re-detect the
USB cards and give you USB2.0 correctly.

 

[Guest]

Hi,
I have tried removing all USB ports/root hubs and rebooting .. that did
not help ... also updated my intel chipset drivers ... that did not work too.

Thx.