Upgraded Outlook, still rejecting email because of file size exceeded

X

Xeltek

Please help me. I don't know what else to do. Well here is the story:

I have an old computer which has outlook 2003 installed on it. Suddenly
yesterday i received a warning message saying that, I am about to exceed
the limit of my mailbox. I couldn't believe at first, as i always
thought that outlook is limited with my harddisk capacity. Well, the
other day, when i clicked send/receive, i saw that mails are
downloading but none of them are appearing on my mailbox. Then i
started reading many articles about the case, and i figured out that
the limit of my box is 2gb which i reached already. I needed to keep
all my emails, and i didn't want to delete or archive them. And i
decided to install outlook 2007 because of 20Gb default limit. I
upgraded my computer to service pack 2 first (office 2007 requires at
least XP service pack 2 which i learned also at that time), and backed
up my outlook PSTs. When i put the office 2007, it only give me the
option to upgrade. I upgraded office, however when i opened outlook it
was still giving me the max size error and was not accepting any emails
even though it was downloading them from the server. Well, following
that i went to regedit to change email size manually. i did add new
DWORD values under
HKEY_CYRRENT_USER\Software\Policies\Micrososft\12.0\PST , but they
didn't change anything. Then i decided to uninstall everything and
install a fresh copy of office. i did and when i am done with new
installation and open my outlook i realized that my emails are still
there even though i haven't imported them back yet. And of course i am
still experiencing the problem of max file size thing. Please help; i
can receive any emails because of this problem.

Here is the exact message that i am still receiving:

"the file C:\Documents and Settings\...\Outlook.pst has reached its
maximum size. To reduce the amount of the data in this file, select
some items that you no longer need, and then permanently delete them by
pressing SHIFT+DELETE. You could also consider using the new Outlook
Personal Files (.pst) introduced with Outlook 2003 that provides
greater capacity for storing items and folders"

Well, don't you think it is weird to get this message on Outlook 2007?
Please help me; i really need to solve this issue...
 
D

DL

Outlook 2003, using default data file format (unicode) has a 20gb+ limit
Only earlier versions using Ansi format have a 2gb limit
Uninstalling / Reinstalling Outlook has no Impact on the Outlook Profile or
its data files
Upgrading Outlook, if you are using an Ansi format data file, doesnt upgrade
the format
Within Outlook, Tree View, rt Click Personal
Folders>Properties>Advanced........what does it say for 'Format' ?
 
V

VanguardLH

Xeltek said:
"the file C:\Documents and Settings\...\Outlook.pst has reached its
maximum size. To reduce the amount of the data in this file, select
some items that you no longer need, and then permanently delete them by
pressing SHIFT+DELETE. You could also consider using the new Outlook
Personal Files (.pst) introduced with Outlook 2003 that provides
greater capacity for storing items and folders"

Okay, so did you do what was suggested? Did you permanently delete
items to cleanup your .pst message store file? Did you use Shift+Del to
permanently delete some items? Did you delete items out of the Deleted
Items folder (which will permanently delete them)? And after doing
those permanent deletions, did you COMPACT the .pst file?

Permanently deleted items remain in the message store until purged.
Outlook merely does not display delete-marked records but they still
physically exist within the .pst file. You have to compact your message
store. Compacting will physically remove the delete-marked items and
resize the .pst file.

Also, until you migrate from the old ANSI format .pst file which had the
2GB filesize limit, you are still using it. That means that 2GB limit
still applies so you'll probably hit the wall again. You need to
migrate to the Unicode format for the .pst file. See:

http://slipstick.com/outlook/ansi-to-unicode.asp

http://www.pstupgrade.com/
(never used it so cannot comment on its usability, safety, or if
virus-free)
 

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