Have upgraded from WinME to WinXP. All went well until I
tried to use the internet. Page cannot be displayed error
comes up. My LAN is connected to my ISP. Checked with my
ISP admin and they checked all the way into my ethernet
card all is good. I ran the wizard and still cannot get
any web page nor can I access my email. Any ideas???
Please help
Tom,
Try these Microsoft articles first:
<
http://support.microsoft.com/?kbid=299357>
<
http://support.microsoft.com/?kbid=811259>
Verify connectivity.
1) Ping
www.yahoo.com.
2) Ping 66.94.230.33.
Report error messages.
Next consider a browser or dns hijack, or other malware attack.
Search your entire system drive, including hidden and system folders, for file
"hosts". There is one legit copy, in C:\WINDOWS\system32\drivers\etc\. The
others are possibly bogus, and part (but just part) of the problem. Examine the
contents of each copy found, using Notepad. (HINT: Scroll to the end of each
Hosts file, by hitting Ctrl-End, then back up to the top, page by page, before
deciding that the file is empty. Look out for blank lines at the beginning and
end of the file, after localhost, placed there by an exploit!)
How current is your virus protection? Try these free online virus scans:
<
http://www.bitdefender.com/scan/license.php>
<
http://www.pandasoftware.com/activescan/com/activescan_principal.htm>
<
http://www.ravantivirus.com/scan/>
<
http://security.symantec.com/ssc/home.asp>
<
http://housecall.trendmicro.com/housecall/start_corp.asp>
Now check for, and learn to defend against, additional carriers of infection.
Have you downloaded these programs before? Download them again, as the latest
version may be needed to keep up with the current level of malware being
attempted constantly - get the absolutely most current version of each product
listed. They're all free - and most pretty small, so they download quickly
enough.
First, download LSP-Fix and WinsockXPFIx from <
http://www.cexx.org/lspfix.htm>,
and CWShredder from <
http://www.majorgeeks.com/download4086.html>. All are
free.
Next, close all Internet Explorer and Outlook windows, then run CWShredder.
Have it fix all variants.
Now check for, and remove, spyware. Get HijackThis
<
http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<
http://www.safer-networking.org/index.php?page=download>. Both free.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
HJT Log. <
http://forums.spywareinfo.com/index.php?showtopic=227>
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it, or a link to your forum post, here):
<
http://forums.net-integration.net/>
<
http://forums.spywareinfo.com/>
<
http://forums.tomcoyote.org/>
<
http://www.wilderssecurity.com/>
If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix and / or WinsockXPFIx.
And Tom, please don't contribute to the spread and success of email address
mining viruses. Learn to munge your email address properly, to keep yourself a
bit safer when posting to open forums. Protect yourself and the rest of the
internet - never post your address unmunged.
http://www.mailmsg.com/SPAM_munging.htm
Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
