unable to connect to Internet, but getting a valid 192.168 address

[Guest]

I have a laptop running XP and it has a built-in Lan port and a wireless
ethernet card built-in. A few days ago it stopped connecting to the
Internet. I can't get mail or browse the web. I am getting the valid
address 192.168.2.19 from my router and if I hook directly to my cable modem
I'm geting the 24.68. etc.. which is a valid address from my ISP. I removed
the anti-virus software and my firewall is off, but I can't get to the
internet or my mail. Any idea what is wrong? Any idea what will fix the
problem? I also tried unistalling and reinstalling the wireless and
hardwired LAN components and still nothing. This problem is affecting both
the wired and wireless connections. I also ran the network setup wizard and
the intenet connection wizard with no change in status.
Thanks

 

[James]

Sounds as if your router is not set correctly for your WAN. Logon to your
router ( using http ) and check the WAN settings

James
http://www.BandwidthVista.com

 

[Robert L [MS-MVP]]

can you ping a public IP? if yes, can you ping yahoo.com? This troubleshooting may help,

How to troubleshoot internet access issues How to troubleshoot the Internet Access issues. You just setup a network and all networking computers can see each other. However, you have one of some ...
www.howtonetworking.com/Internet/internetaccess0.htm


Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on http://www.HowToNetworking.com
I have a laptop running XP and it has a built-in Lan port and a wireless
ethernet card built-in. A few days ago it stopped connecting to the
Internet. I can't get mail or browse the web. I am getting the valid
address 192.168.2.19 from my router and if I hook directly to my cable modem
I'm geting the 24.68. etc.. which is a valid address from my ISP. I removed
the anti-virus software and my firewall is off, but I can't get to the
internet or my mail. Any idea what is wrong? Any idea what will fix the
problem? I also tried unistalling and reinstalling the wireless and
hardwired LAN components and still nothing. This problem is affecting both
the wired and wireless connections. I also ran the network setup wizard and
the intenet connection wizard with no change in status.
Thanks

 

[Doug Sherman [MVP]]

Try:

1. Connect the laptop directly to the modem and make sure you are getting
the 24.68, etc. address.

2. Ping 4.2.2.1 - if you get a response, Internet routing is working. If
you get a request time out, the problem is most likely with the modem or
your ISP's infrastructure. Try resetting the modem and/or call your ISP.

3. If #2. works, ping google.com. If you get a response, DNS is working.
If you get a request time out or host not found, then the problem is DNS or
possibly Internet security/proxy software. Run ipconfig /all and note the
IP address of the DNS server - call your ISP.

Doug Sherman
MCSE, MCSA, MCP+I, MVP

 

[Guest]

Unable to ping anything, comes back request timed out.
I can't understand why it's getting the IP address and not connecting to the
Internet.
Could the winsock be messed up?

 

[Doug Sherman [MVP]]

Yes, you can get goofy behavior with corrupt winsock/TCP/IP. If you are
SP2, try:

netsh winsock reset catalog

Doug Sherman
MCSE, MCSA, MCP+I, MVP