Upgrade to Outlook 2003 - Old Messages Arrive When First Logging In

[Lori Williamson]

We upgraded two clients from Outlook 98 to Outlook 2003
Beta Tech Refresh. When they logged in for the first
time both of them received a large number of outdated
messages/read receipts. One of them in fact had an
outdated meeting message sent out without him doing
anything. It went directly into his sent items. This
particular client did not know it happened until several
people called him asking why he had sent out this old
meeting request.

Both client keep very clean mailboxes; sent items,
deleted items are regularly emptied. Neither had drafts
etc.

Any suggestions as to why this might have happened and
can it be avoided?

Lori

 

[Charles Beauregard [MSFT]]

I have a feeling that what the user is seeing is a natural cause of using
Cached Exchange mode.

When you bootup a machine using Cached Exchange mode, you'll initially see
old messages until the initial sync happens (the sync typically starts
within 10 seconds of bootup). What you'll typically see is the old messages
go away and the new ones appear. This occurs because when using Cached
Exchange mode, the messages are stored locally, so any change made to the
items stored on the server will not be reflected immediately on Outlook
bootup. It sounds like this is what's happening in this situation.

--
Charles Beauregard-Tellier
Software Test Engineer
Microsoft Office

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