Updates won't install

[Mark Warbeck]

I've got a Windows XP SP2 laptop that will not iinstall security
updates. It doesn't matter if I do it through Windows Update or download
them individually. Via Windows Update the download fails. When I
download them and try to run them, it gives an error that the extraction
failed due to a corrupt file. I tried to extract the files instead of
just running the update and that failed, too. All these downloads can't
be corrupt, can they? I am logging on as "THE" administrator, not just
an account with admin priviledges. Any ideas other than reformat?

Thanks.

 

[R. McCarty]

Purge your Temporary Internet Folder, also might be good to empty
C:\Windows\Temp and your local profile temp folder:
C:\Documents and Settings\'YourAccountName'\Local Settings\Temp
Emptying the Temp folders is best done immediately after a boot.

 

[Alias]

Did you disable your anti virus' auto scan before downloading and installing
the updates?

Alias

 

[Mark Warbeck]

Good suggestions. As soon as I can pry it from the hands of the user
I'll give them a try.

 

[PA Bear]

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093

3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive/windows_update_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/mi­crosoft.public.windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/microsoft.public.windowsupdate

 

[Plato]

I've got a Windows XP SP2 laptop that will not iinstall security
updates. It doesn't matter if I do it through Windows Update or download
them individually. Via Windows Update the download fails. When I

http://www.bootdisk.com/xptop20.htm#4