Updates fail

[Bill Leary]

Windows Vista Home Premium
Dell Inspiron 1525
Removed a number of viruses, Trojans and other malware from the machine.

It now fails on any attempt to do updates. It does the download, makes a
restore point, says it's starting the installation, then fails.

Failure codes include (but are not limited to) 80070490, 80246007, 80070016
and C000013A. The first one is the one that occurs most often.

In addition, updates which the update history shows as having been installed
successfully are now being shown as needing to be installed again.

I've tried several of the KB article fixes, but haven't had any success. It
looks like I've reached the repair install option, but the owner of the
machine hasn't located their installation DVD yet. Any ideas while she
searches?

- Bill

 

[Loran]

Windows Vista Home Premium
Dell Inspiron 1525
Removed a number of viruses, Trojans and other malware from the machine.

It now fails on any attempt to do updates. It does the download, makes a
restore point, says it's starting the installation, then fails.

Failure codes include (but are not limited to) 80070490, 80246007,
80070016 and C000013A. The first one is the one that occurs most often.

In addition, updates which the update history shows as having been
installed successfully are now being shown as needing to be installed
again.

I've tried several of the KB article fixes, but haven't had any success.
It looks like I've reached the repair install option, but the owner of
the machine hasn't located their installation DVD yet. Any ideas while
she searches?

- Bill

Call up Microsoft, there is a order that update need to get download.
That will help get things back and work.

Loran

 

[Peter Foldes]

Alice

You are still infected with all those errors still showing. (80070490, 80246007,
80070016 and C000013A)

You will need to flatten and rebuild your System with all those errors still popping
up or call MS as per below and they will also probably advice the same. Good Luck
Alice



See the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/973593

For home users, no-charge support is available by calling 1-866-PCSAFETY
(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
Canada or by contacting your local Microsoft subsidiary. There is no-charge
for support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB973593).

Or you can...

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

The Consumer Security Support home page & Microsoft Update Solution Center
also offer support options
https://consumersecuritysupport.microsoft.com/
http://support.microsoft.com/ph/6527#tab3

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

 

[Ǝиçεl]

Hello Bill,

0x80070490 - ERROR_NOT_FOUND
Corrupted System File; Need to perform an in-place upgrade or reinstall of
the OS.

Ignore the title: Some Windows Vista functions may not work, or Windows
Vista may stop responding
<http://support.microsoft.com/kb/929833>
Tells you about SFC

A repair install is the usual solution of SFC /Scannow doesn't work.

You receive a "0x80070490" error code when you use Windows Update or
Microsoft Update Web sites to install updates
<http://support.microsoft.com/kb/958044>


I hope this is enough to get you on the right road for nºw.

Let us know how it works ºut.

Ǝиçεl
-=-

 

[Ken Blake, MVP]

Windows Vista Home Premium
Dell Inspiron 1525
Removed a number of viruses, Trojans and other malware from the machine.

How many is "a number"? If there were more than a handful, it's very
likely that attempts at removing them will never work completely. The
only good solution for a computer with multiple infections is a clean
reinstallation of Windows.