R
robinb
I called microsoft yesterday asking what will be done via this problem for
those who cannot get updated drivers for the Sigma Tel audio driver. The
problem is Sigma no longer makes audio drivers and passed it off to another
company who told me they are not making updated drivers at all for this type
of audio codec.
So how do you get updated drivers if you cannot? I have been on many forums
via Dell and Gateway and thousand of customers have the same problem.
First microsoft was giving advise to uninstall the driver and allow Vista to
find its own drivers for this.
Many did this and found they still had no sound.
Microsoft also said to uninstall drivers, put sp1 on and then reput back the
driver for sigman tel.
Many who did this found after the sp1 install, when trying to put back the
driver, Vista now came back with an error msg saying "This driver is not
compatable for Vista"
so they wound up again with no sound.
Well after talking to the tech and he confirmed that this is what was being
said- now when people call in they are telling them not do do anything and
wait because microsoft is working on a solution to this.
They say it will show up in Windows Update either a patch or fix for this
problem.
I received this morning an email from microsoft that I am passing in here,
some of the info like email or confirmation number has been taken out just
for security.
see below
this will confirm what microsoft told me, I received an email today
This is Smitha Nair with Microsoft Windows Technical Support.
I am following up regarding your Windows service request . Here is an
outline of the steps that we agreed upon during our call:
Problem Description:
Needs information on installing service pack 1 on a computer with sigmatel
audio drivers.
Troubleshooting Performed:
We did not perform any troubleshooting onthe computer.
Action Plan:
Kindly wait for further updates from microsoft which addresses the sigma
audio driver compatibilty issues with service pack1.
My goal is to ensure that your experience with Microsoft Windows Technical
Support leaves you pleased with our products and services.
If you have any feedback regarding Microsoft support, we would be glad to
hear from you. If you would feel more comfortable speaking with someone
else regarding my service, Sumit , my manager, would be very happy to hear
your comments and suggestions.
Robin
those who cannot get updated drivers for the Sigma Tel audio driver. The
problem is Sigma no longer makes audio drivers and passed it off to another
company who told me they are not making updated drivers at all for this type
of audio codec.
So how do you get updated drivers if you cannot? I have been on many forums
via Dell and Gateway and thousand of customers have the same problem.
First microsoft was giving advise to uninstall the driver and allow Vista to
find its own drivers for this.
Many did this and found they still had no sound.
Microsoft also said to uninstall drivers, put sp1 on and then reput back the
driver for sigman tel.
Many who did this found after the sp1 install, when trying to put back the
driver, Vista now came back with an error msg saying "This driver is not
compatable for Vista"
so they wound up again with no sound.
Well after talking to the tech and he confirmed that this is what was being
said- now when people call in they are telling them not do do anything and
wait because microsoft is working on a solution to this.
They say it will show up in Windows Update either a patch or fix for this
problem.
I received this morning an email from microsoft that I am passing in here,
some of the info like email or confirmation number has been taken out just
for security.
see below
this will confirm what microsoft told me, I received an email today
This is Smitha Nair with Microsoft Windows Technical Support.
I am following up regarding your Windows service request . Here is an
outline of the steps that we agreed upon during our call:
Problem Description:
Needs information on installing service pack 1 on a computer with sigmatel
audio drivers.
Troubleshooting Performed:
We did not perform any troubleshooting onthe computer.
Action Plan:
Kindly wait for further updates from microsoft which addresses the sigma
audio driver compatibilty issues with service pack1.
My goal is to ensure that your experience with Microsoft Windows Technical
Support leaves you pleased with our products and services.
If you have any feedback regarding Microsoft support, we would be glad to
hear from you. If you would feel more comfortable speaking with someone
else regarding my service, Sumit , my manager, would be very happy to hear
your comments and suggestions.
Robin