Update Failure

[Keith Watterson]

When I select the Items for updating, ie I have 2 critical
updates required. I select them and and the
final "Download" dialog appears but NOTHING downloads, it
just sits there. Any clues anyone ?

 

[Will Denny]

Hi

Have a look in the Windows Update.log file - which can be found in the Windows folder - for any error numbers -towards the end of the file. If any are found, see if they are referenced here:

http://v4.windowsupdate.microsoft.com/troubleshoot/

 

[Keith Watterson]

Clean Log File - NO Error message

2003-10-09 18:13:47 17:13:47 Success IUCTL
Starting
2003-10-09 18:13:48 17:13:48 Success IUCTL
Downloaded iuident.cab from
http://windowsupdate.microsoft.com/v4/ to C:\Program
Files\WindowsUpdate\V4
2003-10-09 18:13:48 17:13:48 Success IUCTL
Current iuengine.dll version: 5.4.3790.14
2003-10-09 18:13:48 17:13:48 Success IUCTL
Current iuctl.dll version: 5.4.3790.14
2003-10-09 18:13:48 17:13:48 Success IUENGINE
Starting
2003-10-09 18:13:48 17:13:48 Success IUENGINE
Determining machine configuration
2003-10-09 18:13:48 17:13:48 Success IUENGINE
Determining machine configuration
2003-10-09 18:13:52 17:13:52 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/ge
tmanifest.asp
2003-10-09 18:13:53 17:13:53 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/ge
tmanifest.asp
2003-10-09 18:13:53 17:13:53 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/ge
tmanifest.asp
2003-10-09 18:13:57 17:13:57 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/ge
tmanifest.asp
2003-10-09 18:14:02 17:14:02 Success IUENGINE
Determining machine configuration
2003-10-09 18:14:04 17:14:04 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/co
nsumerdrivers/getmanifest.asp
2003-10-09 18:14:12 17:14:12 Success IUENGINE
Querying software update catalog from
https://a248.e.akamai.net/v4.windowsupdate.microsoft.com/ge
tmanifest.asp

........... IT JUST STAYS HERE UNTIL CANCEL PRESSED

2003-10-09 18:15:05 17:15:05 Success IUENGINE
Shutting down
2003-10-09 18:15:07 17:15:07 Success IUCTL
Shutting down

 

[Will Denny]

Hi Keith

No, nothing wrong with the log file. Try this - go to the following folder in Windows Explorer - Programs Files\Windows Update\V4 - copy/move a file called iuhist.xml to another location - then delete that folder - no need to worry it won't have any effect on the updates that you have already installed. Try Windows Update again and scan. Before you download/install the Updates put the iuhist.xml file back where it came from - the V4 folder would have been re-created.

 

[Bee]

Clean Log File - NO Error message
.....<snip>......
.... IT JUST STAYS HERE UNTIL CANCEL PRESSED.....

Also, have you reset your protection software recently, in particular, the
built-in firewall, ZoneAlarm, etc.? I would try disabling all and try
again. I have to admit that I myself have never had problems downloading
Windows updates while still running these firewalls in the background.