Update Error

[Guest]

I have been having problems updating 'Office 2003 and Word Viewer 2003'.
I am being prompted to install them by installation shield in my system tray.
When I try to install them I get this message 'The following updates were
not installed....Security Update for Word Viewer 2003 (KB917346)
Security Update for Office 2003 (KB921566)'.
I have also downloaded these updates seperately and tried to install them
manually, but I get this message 'The updates cannot be applied'.
I have just tried reinstalling 'Net Framework 1.1' package, but still I
can't install the updates, yet I am constantly being prompted to install them.
Any suggestions as to the installation would be greatly appreciated.

 

[antioch]

I have been having problems updating 'Office 2003 and Word Viewer 2003'.
I am being prompted to install them by installation shield in my system
tray.
When I try to install them I get this message 'The following updates were
not installed....Security Update for Word Viewer 2003 (KB917346)
Security Update for Office 2003 (KB921566)'.
I have also downloaded these updates seperately and tried to install them
manually, but I get this message 'The updates cannot be applied'.
I have just tried reinstalling 'Net Framework 1.1' package, but still I
can't install the updates, yet I am constantly being prompted to install
them.
Any suggestions as to the installation would be greatly appreciated.

Ask in the proper group for your help - windowsupdate newsgroup
Rgds
Antioch

 

[Rock]

I have been having problems updating 'Office 2003 and Word Viewer 2003'.
I am being prompted to install them by installation shield in my system
tray.
When I try to install them I get this message 'The following updates were
not installed....Security Update for Word Viewer 2003 (KB917346)
Security Update for Office 2003 (KB921566)'.
I have also downloaded these updates seperately and tried to install them
manually, but I get this message 'The updates cannot be applied'.
I have just tried reinstalling 'Net Framework 1.1' package, but still I
can't install the updates, yet I am constantly being prompted to install
them.
Any suggestions as to the installation would be greatly appreciated.

You might want to post to the experts in the Office Update and/or Windows
Update newsgroups:
news://msnews.microsoft.com/microsoft.public.officeupdate
news://msnews.microsoft.com/microsoft.public.windowsupdate