unstable outlook

[Guest]

when I click on an incoming message, try to send a composed one, I get the
hour glass and nothing happens. After I ctrl/alt/del I get the message
box"microsoft not responding. I have to end task several times before it
closes and I am back where I started. Can I reload Outlook only from my XP
Small Office CD or does the whole thing have to be loaded, or will this help
at all?

 

[Milly Staples [MVP - Outlook]]

When this happens, check your Windows Task Manager to see how many instances
of Outlook.exe are running. If more than one, check to see if one of the
following applies:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Cover Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TenantRep asked:

| when I click on an incoming message, try to send a composed one, I
| get the hour glass and nothing happens. After I ctrl/alt/del I get
| the message box"microsoft not responding. I have to end task several
| times before it closes and I am back where I started. Can I reload
| Outlook only from my XP Small Office CD or does the whole thing have
| to be loaded, or will this help at all?