Unresponsive task bar

C

Cliff

After slooowly booting up, two error messages appear
advising that "Kontiki Client" and "Common Client User
Session" must be terminated. Then I am able to launch
programs from desktop shortcuts, but placing the pointer
over the task bar only produces the hourglass -- the start
button and other icons are unresponsive. I've done a
System Restore (via start up in safe mode) and run Norton
Utilities Windows Repair several times, but without
resolving the problem. Any ideas?
 
C

Chuck

After slooowly booting up, two error messages appear
advising that "Kontiki Client" and "Common Client User
Session" must be terminated. Then I am able to launch
programs from desktop shortcuts, but placing the pointer
over the task bar only produces the hourglass -- the start
button and other icons are unresponsive. I've done a
System Restore (via start up in safe mode) and run Norton
Utilities Windows Repair several times, but without
resolving the problem. Any ideas?

Cliff,

Try an online diagnostic:
http://www.pcpitstop.com/default.asp

Download LSP-Fix from <http://www.cexx.org/lspfix.htm>.

Now check for, and remove, spyware. Get HijackThis
<http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<http://security.kolla.de/index.php?lang=en&page=download>.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it here):
<http://forums.tomcoyote.org/>
<http://63.247.79.145/~coyote/forums/>
<http://www.wilderssecurity.com/>
<http://forums.net-integration.net/>
<http://www.spywareinfo.com/forums/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
G

Guest

-----Original Message-----


Cliff,

Try an online diagnostic:
http://www.pcpitstop.com/default.asp

Download LSP-Fix from <http://www.cexx.org/lspfix.htm>.

Now check for, and remove, spyware. Get HijackThis
<http://www.majorgeeks.com/download.php?det=3155> and Spybot S&D
<http://security.kolla.de/index.php? lang=en&page=download>.
1) Install and run Spybot. First update it ("Search for updates"), then run a
scan ("Check for problems"). Trust Spybot, and make all recommended deletions.
2) Install and run HijackThis. Do NOT make any changes immediately. Save the
Log.
3) Have your HJT log interpreted by experts at one or more of the following
forums (and post it here):
<http://forums.tomcoyote.org/>
<http://63.247.79.145/~coyote/forums/>
<http://www.wilderssecurity.com/>
<http://forums.net-integration.net/>
<http://www.spywareinfo.com/forums/>

If removal of any spyware affects your ability to access the internet (some
spyware builds itself into the network software, and its removal may damage your
network), run LSP-Fix.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
.
 
C

Cliff

I've now run both AdWare and Spybot, which has resulted in
elimination of the "Kontiki Client" error message but not
the "Common Client" error, and the task bar remains
diabled.
The following is the log from running HiJackThis:

Logfile of HijackThis v1.97.7
Scan saved at 10:46:25 PM, on 4/15/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\gearsec.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Norton SystemWorks\Norton
Antivirus\navapsvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-
LC\symlcsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Norton SystemWorks\Password
Manager\AcctMgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Real\Player\realplay.exe
C:\Program Files\Common Files\slmss\slmss.exe
C:\WINDOWS\mwsvm.exe
C:\WINDOWS\System32\manage.exe
C:\WINDOWS\System32\keyword.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\AIM\aim.exe
C:\Program Files\Common Files\Microsoft Shared\Works
Shared\wkcalrem.exe
C:\Program Files\SMC\EZ Connect Wireless
USB\WlanMonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Norton SystemWorks\Norton
Antivirus\SAVScan.exe
C:\WINDOWS\System32\taskmgr.exe
C:\unzipped\hijackthis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet
Explorer\Search,CustomizeSearch = res://C:\PROGRA~1
\Toolbar\toolbar.dll/sa
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,SearchAssistant =
http://www.websearch.com/ie.aspx?tb_id=18
R1 - HKLM\Software\Microsoft\Internet
Explorer\Main,CustomizeSearch = res://C:\PROGRA~1
\Toolbar\toolbar.dll/sa
O2 - BHO: Clear Search - {00000000-0000-0000-0000-
000000000240} - (no file)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Dictionary.com - {11359F4A-B191-42D7-905A-
594F8CF0387B} - C:\WINDOWS\Downloaded Program
Files\lexbar.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-
009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-
29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft
Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program
Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [MoneyStartUp10.0] "C:\Program
Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [ADUserMon] C:\Program
Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program
Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program
Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common
Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [AcctMgr] C:\Program Files\Norton
SystemWorks\Password Manager\AcctMgr.exe /startup
O4 - HKLM\..\Run: [Belt] C:\WINDOWS\Belt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] C:\Program
Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RealTray] C:\Real\Player\realplay.exe
SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [slmss] C:\Program Files\Common
Files\slmss\slmss.exe
O4 - HKLM\..\Run: [Mwsvm] C:\WINDOWS\mwsvm.exe
O4 - HKLM\..\Run: [version] C:\WINDOWS\System32\manage.exe
O4 - HKLM\..\Run: [WinEssential] C:\WINDOWS\System32
\keyword.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [AIM] C:\PROGRA~1\AIM\aim.exe -
cnetwait.odl
O4 - Startup: EZ Connect Wireless USB Utility.lnk = ?
O4 - Global Startup: Event Reminder.lnk = C:\Program
Files\Broderbund\PrintMaster\PMremind.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program
Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar
Reminders.lnk = ?
O8 - Extra context menu item: &Google Search -
res://C:\Program
Files\Google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward &Links -
res://C:\Program
Files\Google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cac&hed Snapshot of Page -
res://C:\Program
Files\Google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Si&milar Pages -
res://C:\Program
Files\Google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English -
res://C:\Program
Files\Google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM (HKLM)
O9 - Extra button: MoneySide (HKLM)
O10 - Unknown file in Winsock LSP: c:\windows\system32
\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
\inetadpt.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32
\inetadpt.dll
O12 - Plugin for .UVR: %programfiles%\Internet
Explorer\Plugins\NPUPano.dll
O16 - DPF: {0000000A-0000-0010-8000-00AA00389B71} -
http://download.microsoft.com/download/d/4/4/d446e8a9-3a86-
4b59-bb19-f5bd11b40367/wmavax.CAB
O16 - DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089}
(Microsoft Office Template and Media Control) -
http://office.microsoft.com/templates/ieawsdc.cab
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
(QuickTime Object) -
http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000}
(Shockwave ActiveX Control) -
http://download.macromedia.com/pub/shockwave/cabs/director/
sw.cab
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} -
http://imgfarm.com/images/nocache/funwebproducts/SmileyCent
ralInitialSetup1.0.0.6.cab
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} -
http://download.microsoft.com/download/F/6/E/F6E491A6-77E1-
4E20-9F5F-94901338C922/wmv9VCM.CAB
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office
Update Installation Engine) -
http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE
Class) - http://software-
dl.real.com/146af9f7cc51b7371723/netzip/RdxIE601.cab
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B}
(WSDownloader Control) -
http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68}
(InstallShield International Setup Player) -
http://www.installengine.com/engine/isetup.cab
O16 - DPF: {A16E6189-A1DD-4696-9806-0324C145D794}
(KeyActivex Control) -
http://www.jraun.com/activex/src/KeyActivexTest.ocx
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE}
(Symantec RuFSI Registry Information Class) -
http://security.symantec.com/sscv6/SharedContent/common/bin
/cabsa.cab
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN
Photo Upload Tool) -
http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/swf
lash.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB}
(iTunesDetector Class) -
http://ax.phobos.apple.com.edgesuite.net/detection/ITDetect
or.cab
O16 - DPF: {F0E2D69A-DC2F-4E9B-A993-684FB1C21DBC} -
http://dictionary.reference.com/tools/toolbar/lexico.cab

Any interpretive help would be welcomed!
 

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