Unresolved Read Receipt Problems

S

SuperDave

I am reposting my problem along with some of the history
so as to not re-invent the wheel. Any insight on this
issue would be greatly appreciated.

Please start reading the history of this problem from the
bottom, working your way up to the most recent post at the
top.

THANKS.



----------------------Answer #2----------------------------
Jeff, yes, I see where it says, Return Receipt to...



Return-Path: <david.*********@mail.********.com>
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X-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1
content-class: urn:content-classes:message
Return-Receipt-To: "********, Dave * [NTK]"
<david.********@mail.*******.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C40787.49987F04"
Disposition-Notification-To: "*********, Dave * [NTK]"
<david.********@mail.******.com>

Subject: Check to see if Desktop sends out a Read Receipt
Date: Thu, 11 Mar 2004 10:38:30 -0600
Message-ID:
<[email protected].*****
*.com>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Check to see if Desktop sends out a Read
Receipt
Thread-Index: AcQHh6b06FxNz6HrQg2Nrec8bt3oJQ==
From: "***********, Dave * [NTK]"
<david.***********@mail.******.com>
To: "David * *******" <*********@*******.net>
X-OriginalArrivalTime: 11 Mar 2004 16:38:31.0726 (UTC)
FILETIME=[4A0864E0:01C40787]
X-BigFish: cv

------------------------Response #2------------------------
Could you go to one of those messages on your desktop for
which you didn't get a read receipt on your laptop,
Select View -> Options for it, and post the headers (in
the box at the bottom of the dialog)?
Click to expand...
We'll start by seeing if you actually got a request for a
read-receipt, which should show in the headers.
Click to expand...
confers no rights

-------------------------Answer #1-------------------------
in message news:[email protected]...
Click to expand...
Thanks for responding Jeff. I have a POP3 account. When I
send a message from my desktop to my laptop, I get a Read
Receipt sent to my Desktop, as I should. But whenever I
send a message from my laptop to my desktop, I donot get a
Read Receipt from my Desktop.
Click to expand...
Tracking Options are set identically and both are using
POP3 accounts. Also, friends are complaining that they
do not know whether I have received their emails because
my desktop never sends a Read Receipt confirmation back to
them.
Click to expand...
Dave
Click to expand...

-----------------------Response #1-------------------------
What sort of mail account do you have? Also, is the
symptom that Outlook is not *sending* the receipt (if so,
how do you know that?), or that the reciept is not being
received? Some mail servers can be configured in ways
that prevent receipts from being sent through them.


----------------------Original Message---------------------
I am running Outlook 2003 on an XP platform. Even though
I have all of the Tracking options within Outlook set so
that an auto read receipt SHOULD be sent when requested,
it will not send out a response.

I have also verified the Outlook 2003 setting with my
laptop computer that has Outlook 2002/XP installed.
Everything within the tracking options are identical.

Any ideas?

Thanks.
 
J

Jeff Stephenson [MSFT]

Here's the response I sent last week - you seem to have missed it:

Actually, it's the "Disposition-Notification-To" field that's important -
"Return-Receipt-To" is an old, nonstandard field that we include because
some older email programs don't support the disposition-notification
standard. In any case, the read-receipt request is definitely getting to
your desktop. As a next step, could you turn on diagnostic logging (see
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and post
the OPMLog.log file (preferably as an attachment) after you've (1) received
and read a message with a read-receipt request and (2) done a Tools -> Send
All?


--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


SuperDave said:
I am reposting my problem along with some of the history
so as to not re-invent the wheel. Any insight on this
issue would be greatly appreciated.

Please start reading the history of this problem from the
bottom, working your way up to the most recent post at the
top.

THANKS.



----------------------Answer #2----------------------------
Jeff, yes, I see where it says, Return Receipt to...



Return-Path: <david.*********@mail.********.com>
Received: from mail29-res-R.bigfish.com ([***.168.1.5])
by mta001.*******.net

InterMail vM.5.01.06.06 201-253-122-130-106-20030910) with
ESMTP id 40311163833.QSEU1449.mta001.*********.net@mail29-
res-
R.bigfish.com> for <***********@*******.net>; Thu, 11 Mar
2004 10:38:33 -0600

Received: from mail29-res-R.bigfish.com (63.***.60.61) by
sc006pub.*********.net (MailPass SMTP server v1.1.1 -
121803235448JY) with ESMTP id <2-10876-108-10876-183317-1-
1079023112> for mta001.********.net; Thu, 11 Mar 2004
10:38:33 -0600

Received: from mail29-res.bigfish.com
(localhost.localdomain [***.0.0.1])by mail29-res-
R.bigfish.com (Postfix) with ESMTP
id D48552AE609
for <**************&@*******.net>; Thu, 11 Mar 2004
6:38:32 +0000 (UCT)

Received: by mail29-res (MessageSwitch) id
1079023112734735_32206; Thu, 11 Mar 2004 16:38:32 +0000
(UCT)

Received: from smtpgw5.**********.com
(smtpgw5.*********.com [***.40.***.13])by mail29-
res.bigfish.com (Postfix) with ESMTP id 8B6ED2AE56D
for <*********@*******.net>; Thu, 11 Mar 2004 16:38:32
+0000 (UCT)

Received: from mailhost.********.com
(smtpgw8.it.*********.com [***.40.***.56])
by smtpgw5.**********.com (8.12.10/8.12.8) with
ESMTP id i2BGcVaY012896
for <*******@*******.net>; Thu, 11 Mar 2004 10:38:32 -0600
(CST)

Received: from PDAWG02A.corp.******.com
(PDAWG02A.corp.*******.com [10.***.***.80])
by mailhost.**********.com (Switch-2.2.8/Switch-
2.2.8) with ESMTP id i2BGcVl01540
for <********@*******.net>; Thu, 11 Mar 2004
10:38:31 -0600 (CST)

Received: from pkdwb04c.ad.*******.com ([10.***.12.36]) by
PDAWG02A.corp.*********.com with Microsoft SMTPSVC
(5.0.2195.6713);Thu, 11 Mar 2004 10:38:31 -0600
X-MimeOLE: Produced By Microsoft Exchange V6.0.6487.1
content-class: urn:content-classes:message
Return-Receipt-To: "********, Dave * [NTK]"
<david.********@mail.*******.com>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C40787.49987F04"
Disposition-Notification-To: "*********, Dave * [NTK]"
<david.********@mail.******.com>

Subject: Check to see if Desktop sends out a Read Receipt
Date: Thu, 11 Mar 2004 10:38:30 -0600
Message-ID:
<[email protected].*****
*.com>
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
Thread-Topic: Check to see if Desktop sends out a Read
Receipt
Thread-Index: AcQHh6b06FxNz6HrQg2Nrec8bt3oJQ==
From: "***********, Dave * [NTK]"
<david.***********@mail.******.com>
To: "David * *******" <*********@*******.net>
X-OriginalArrivalTime: 11 Mar 2004 16:38:31.0726 (UTC)
FILETIME=[4A0864E0:01C40787]
X-BigFish: cv

------------------------Response #2------------------------
Could you go to one of those messages on your desktop for
which you didn't get a read receipt on your laptop,
Select View -> Options for it, and post the headers (in
the box at the bottom of the dialog)?
Click to expand...
We'll start by seeing if you actually got a request for a
read-receipt, which should show in the headers.
Click to expand...
confers no rights

-------------------------Answer #1-------------------------
in message news:[email protected]...
Click to expand...
Thanks for responding Jeff. I have a POP3 account. When I
send a message from my desktop to my laptop, I get a Read
Receipt sent to my Desktop, as I should. But whenever I
send a message from my laptop to my desktop, I donot get a
Read Receipt from my Desktop.
Click to expand...
Tracking Options are set identically and both are using
POP3 accounts. Also, friends are complaining that they
do not know whether I have received their emails because
my desktop never sends a Read Receipt confirmation back to
them.
Click to expand...
Dave
Click to expand...

-----------------------Response #1-------------------------
What sort of mail account do you have? Also, is the
symptom that Outlook is not *sending* the receipt (if so,
how do you know that?), or that the reciept is not being
received? Some mail servers can be configured in ways
that prevent receipts from being sent through them.


----------------------Original Message---------------------
I am running Outlook 2003 on an XP platform. Even though
I have all of the Tracking options within Outlook set so
that an auto read receipt SHOULD be sent when requested,
it will not send out a response.

I have also verified the Outlook 2003 setting with my
laptop computer that has Outlook 2002/XP installed.
Everything within the tracking options are identical.

Any ideas?

Thanks.
Click to expand...
 

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