Unknown error 0x80040201

[Guest]

Having trouble with some users, they keep getting the below mentioned error
while sending and receiving e-mails. All POP3 settings are correct and mail
does get received but while sending the message comes up. Funny thing is
that e-mails still go out. Only happens while sending...

Error msg: Unknown error 0x80040201

 

[Brian Tillman]

Having trouble with some users, they keep getting the below mentioned
error while sending and receiving e-mails. All POP3 settings are
correct and mail does get received but while sending the message
comes up. Funny thing is that e-mails still go out. Only happens
while sending...

Error msg: Unknown error 0x80040201

Back on November 23, in this very group, Jeff Stephenson, of Outlook

 

[Guest]

hmm, that doesn't sound like a "right fix" since the user has plenty of
mail/folders that the user would need. Creating a new profile as u suggested
doesn't seem right.

 

[Jeff Stephenson [MSFT]]

hmm, that doesn't sound like a "right fix" since the user has plenty of
mail/folders that the user would need. Creating a new profile as u suggested
doesn't seem right.

Could you try running scanpst.exe on the PST for the user? See
http://support.microsoft.com/default.aspx?scid=kb;en-us;287497 for
information on it. I think what's happening is that the outgoing queue for
the PST contains an entryid for a message that is no longer present. One
of the people here most knowledgable about the PST says he thinks that
scanpst will correct this.

 

[Brian Tillman]

hmm, that doesn't sound like a "right fix" since the user has plenty
of mail/folders that the user would need. Creating a new profile as u
suggested doesn't seem right.

And why not? Creating a new mail profile won't affect existing items. Just
point the pfofile at the existing PST.

However, if it is an invalid value in the PST, creating a new PST and moving
everything from the old PST to the new may clear that up as well, or at
least so it seems to me.

 

[Guest]

Brian & Jeff,

I will give both suggestions a try, once the user comes back into the
office...

 

[Jeff Stephenson [MSFT]]

Please try the scanpst first - it will give us an idea as to why this is
happening. The new profile will almost certainly works, but just sidesteps
the problem rather than correcting it...

 

[Guest]

I had this problem. On the web, I learned that you close the Outlook data
file and then reopen it. The error goes away. It worked for me with my
Archive file.

 

[Guest]

I had this problem. Somewhere on the web I learned that you should close the
Outlook data file and reopen it. It worked for me with the Archive file.
Mine was too big to write to a 700MB CD so I started deleting stuff; but it
wouldn't decrease in size. I got out of Outlook and tried compressing it.
Nothing worked. I did not know until today that I needed to close it in
Outlook!!!