Uninstalling Roxio apparently caused Explorer to ignore DVD drives

[Richard]

Hi All,

I uninstalled Roxio Easy Media Creator 9 Trial version the other day.

I just noticed today that Windows Explorer lists only hard-drive
partitions. It does not display either of my DVD drives. Likewise
Start | Control Panel | Administrative Tools | Computer Management |
Storage | Disk Management now shows only my two hard drives and
neither of my DVD drives.

The only way I can think of is to disconnect the drives so that PnP
notices "new devices" and finds the drivers for them.

1) Is there a better way? "Better" means: a way not requiring
crawling under the table, disconnect the power, removing the internal
power wires for the two DVD drives, etc.

2) Does Microsoft offer a component that supports DVD-to-DVD copying?

I'm going to re-install Roxio 7, which I had to uninstall in order to
install the trial version. Maybe reinstalling ver. 7 will magically
cause the DVDs to be displayed in Windows

I'm running WinXP-Pro/SP2.

TIA,
Richard

 

[Richard]

Hi,

I see that a similar question was posted by Mike950 with the most
recent response at 12.21am today, May 15. I'm going to follow-up on
some of the ideas in the responses that Mike got.

I'll post again if I get any breakthroughs.

Regards,
Richard

 

[Rock]

Hi All,

I uninstalled Roxio Easy Media Creator 9 Trial version the other day.

I just noticed today that Windows Explorer lists only hard-drive
partitions. It does not display either of my DVD drives. Likewise
Start | Control Panel | Administrative Tools | Computer Management |
Storage | Disk Management now shows only my two hard drives and
neither of my DVD drives.

A not uncommone problem. Get ths cdgone file and run it.
www.aumha.org/downloads/cdgone.zip

Hopefully that will restore the drivers.

The only way I can think of is to disconnect the drives so that PnP
notices "new devices" and finds the drivers for them.

1) Is there a better way? "Better" means: a way not requiring
crawling under the table, disconnect the power, removing the internal
power wires for the two DVD drives, etc.

2) Does Microsoft offer a component that supports DVD-to-DVD copying?

XP has no tools to burn DVDs.

 

[Richard]

Hi Rock,

Thanks for your excellent response.

A not uncommon problem.

That's encouraging

Get ths cdgone file and run it. www.aumha.org/downloads/cdgone.zip

I'll do this in while. First I just want to post some additional
facts I've discovered in case it might suggest other actions:

1. I checked out Start | Control Panel | Administrative Tools |
Computer Management | Device Manager | DVD/CD-ROM drives | +

I found my two DVD drives listed, both with yellow icon indicating
presumably that no drivers are installed for either of them.

However, right-clicking either of them and selecting "Update" led
nowhere without the CDs that came with the devices, which I've
misplaced.

2. I checked http://driveragent.com and used its software to check
drivers on my system. It reported that drivers for my TDK and Pioneer
drives were available and current.

Which begs the question: Isn't there a straight-forward way of
reinstating their functionality? Or maybe, that's what CDGone will do
for me.

XP has no tools to burn DVDs.

Thanks. I was thinking that since Microsoft's Multimedia could play
DVDs, there "must" be a built-in Microsoft capability for copying
them :-(

 

[Richard]

Hi Rock,

Your CD Gone lead was excellent. I didn't like blindly modifying my
Registry with somebody's .reg file, so I researched the basis for CD
Gone proposed changes. I found the following article in Microsoft's
Knowledge Base:

- You can no longer access the CD drive or the DVD drive ...
- http://support.microsoft.com/kb/314060

Following the guidance there I remove two entries under the key:
- HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318

The entries deleted were UpperFilters and LowerFilters.

After rebooting, my DVD drives were displayed again in Windows
Explorer.

Thanks for your help.

Best wishes,
Richard

 

[Rock]

Hi Rock,

Your CD Gone lead was excellent. I didn't like blindly modifying my
Registry with somebody's .reg file, so I researched the basis for CD
Gone proposed changes. I found the following article in Microsoft's
Knowledge Base:

- You can no longer access the CD drive or the DVD drive ...
- http://support.microsoft.com/kb/314060

Following the guidance there I remove two entries under the key:
- HKLM\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318

The entries deleted were UpperFilters and LowerFilters.

After rebooting, my DVD drives were displayed again in Windows
Explorer.

Thanks for your help.

Best wishes,
Richard

<snip>

You're welcome. The cdgone.zip file makes the changes documented in that KB
article. Glad you got is sorted. Thanks for posting back.

 

[Richard]

Hi Rock,

The cdgone.zip file makes the changes documented
in that KB article.

Actually, the .reg files in that .zip did more than than merely make
the KB-recommended changes:

1. One .reg file purports to modify the Registry so that subsequent
double-clicking of a .reg file no longer leads to the execution of
that file by regedit.exe, but rather opens the .ret file in
Notepad.exe. I like that idea, but I prefer to arrange that
functionality manually in Windows Explorer's menus: Tools | Folder
options | File types and the Advance button after selecting the ".reg"
type. Then I can add Edit and Open context menu items which execute
notepad.exe "%1" and regedit.exe "%1" respectively.

2. The second .reg file not merely deletes two Registry keys that the
KB recommends, but also deletes other keys that the referenced by the
keys recommended for deletion. These secondary deletions seem unsafe
to me without Microsoft's recommendation or further analysis to ensure
that these keys are not referenced in any other way.

At least, that's how it looks to me.

Thanks for posting back.

Simple courtesy requires that we who receive requested help
acknowledge its receipt and demonstrate that we made constructive use
of it.

Again, thanks for your help. It got me to exactly what I needed.

Best wishes,
Richard

 

[Rock]

Ok, Richard, sorry about the mis-info. I haven't looked at the contents of
that file in ages. I do know it is commonly recommended as a fix for CD/DVD
drive's disappearing from Explorer and sometimes even Device Manager. I
don't recollect anyone posting back with particular problems after using it.

 

[Lewis]

I'm using Win xp pro and I had the same problem with 2 dvd-rw drives. After
deleting some unused programs with add and remove. After rebooting I noticed
that neither drive showed up in my computer.
I went to device manager and found the yellow marker on both.
I looked all over for help and I used the UpperFilters and LowerFilters
remover to solve the problem.
and they showed up on reboot.
But I ended up with to drives that won't read CD or DVD'S. The little disk
shows up with the cursor but that's it.
Would anyone have a solution for this problem?

Thanks
acer

Ok, Richard, sorry about the mis-info. I haven't looked at the contents
of that file in ages. I do know it is commonly recommended as a fix for
CD/DVD drive's disappearing from Explorer and sometimes even Device
Manager. I don't recollect anyone posting back with particular problems
after using it.
--
Rock [MS-MVP User/Shell]

Hi Rock,


Actually, the .reg files in that .zip did more than than merely make
the KB-recommended changes:

1. One .reg file purports to modify the Registry so that subsequent
double-clicking of a .reg file no longer leads to the execution of
that file by regedit.exe, but rather opens the .ret file in
Notepad.exe. I like that idea, but I prefer to arrange that
functionality manually in Windows Explorer's menus: Tools | Folder
options | File types and the Advance button after selecting the ".reg"
type. Then I can add Edit and Open context menu items which execute
notepad.exe "%1" and regedit.exe "%1" respectively.

2. The second .reg file not merely deletes two Registry keys that the
KB recommends, but also deletes other keys that the referenced by the
keys recommended for deletion. These secondary deletions seem unsafe
to me without Microsoft's recommendation or further analysis to ensure
that these keys are not referenced in any other way.

At least, that's how it looks to me.

Simple courtesy requires that we who receive requested help
acknowledge its receipt and demonstrate that we made constructive use
of it.

Again, thanks for your help. It got me to exactly what I needed.

Best wishes,
Richard

 

[Rock]

I'm using Win xp pro and I had the same problem with 2 dvd-rw drives.
After deleting some unused programs with add and remove. After rebooting I
noticed that neither drive showed up in my computer.
I went to device manager and found the yellow marker on both.
I looked all over for help and I used the UpperFilters and LowerFilters
remover to solve the problem.
and they showed up on reboot.
But I ended up with to drives that won't read CD or DVD'S. The little disk
shows up with the cursor but that's it.
Would anyone have a solution for this problem?

<snip>

Try running the cdgone.zip file.

Otherwise see these links.

How to Troubleshoot Issues with Reading CD, CD-R, CD-RW, and DVD Discs
http://support.microsoft.com/?id=321641

HOW TO: Troubleshoot Issues That Occur When You Write Data to a CD-R or
CD-RW Optical Disc in Windows XP
http://support.microsoft.com

CD-R Drive or CD-RW Drive Is Not Recognized As a Recordable Device
http://support.microsoft.com/?id=316529

CD-ROM Drive or DVD-ROM Drive Missing After You Install Windows XP
http://support.microsoft.com/?id=320553

Resources for troubleshooting DVD problems in Windows XP
http://support.microsoft.com/?id=308012

FYI it's best not to post your new question as a reply to someone else's
thread. Create a new thread of your own listing all the relevant
information.

Good luck.

 

[Richard]

Hi Rock,

sorry about the mis-info.

No apology warranted. The info you gave me was right on track. Also,
it was perfect for the average user. Unfortunately, I'm a retired
application developer, so I've had to solve a lot of problems caused
by programmers and users "just" doing one simple thing that crashed
their application or system.

I merely wanted to inform you that CD-Zone did a little more than you
thought and, furthermore, that "little extra" might entail some risk
because it wasn't endorsed by Microsoft as a solution to this
problem. But the "little extra" looks sensible to me and, since you
haven't heard any negative feedback about it, it's probably perfectly
fine. I just elected not to use it.

Bottom line: You provided a great service to me, as you surely do to
many others.

Best wishes,
Richard

Ok, Richard, sorry about the mis-info. I haven't looked at the contents of
that file in ages. I do know it is commonly recommended as a fix for CD/DVD
drive's disappearing from Explorer and sometimes even Device Manager. I
don't recollect anyone posting back with particular problems after using it.
--
Rock [MS-MVP User/Shell]

Hi Rock,

Actually, the .reg files in that .zip did more than than merely make
the KB-recommended changes:

1. One .reg file purports to modify the Registry so that subsequent
double-clicking of a .reg file no longer leads to the execution of
that file by regedit.exe, but rather opens the .ret file in
Notepad.exe. I like that idea, but I prefer to arrange that
functionality manually in Windows Explorer's menus: Tools | Folder
options | File types and the Advance button after selecting the ".reg"
type. Then I can add Edit and Open context menu items which execute
notepad.exe "%1" and regedit.exe "%1" respectively.

2. The second .reg file not merely deletes two Registry keys that the
KB recommends, but also deletes other keys that the referenced by the
keys recommended for deletion. These secondary deletions seem unsafe
to me without Microsoft's recommendation or further analysis to ensure
that these keys are not referenced in any other way.

At least, that's how it looks to me.
Simple courtesy requires that we who receive requested help
acknowledge its receipt and demonstrate that we made constructive use
of it.

Again, thanks for your help. It got me to exactly what I needed.

Best wishes,
Richard

 

[Rock]

Hi Rock,


No apology warranted. The info you gave me was right on track. Also,
it was perfect for the average user. Unfortunately, I'm a retired
application developer, so I've had to solve a lot of problems caused
by programmers and users "just" doing one simple thing that crashed
their application or system.

I merely wanted to inform you that CD-Zone did a little more than you
thought and, furthermore, that "little extra" might entail some risk
because it wasn't endorsed by Microsoft as a solution to this
problem. But the "little extra" looks sensible to me and, since you
haven't heard any negative feedback about it, it's probably perfectly
fine. I just elected not to use it.

Bottom line: You provided a great service to me, as you surely do to
many others.

Thanks Richard.