Uninstalling Adobe Product Crazy issue!.

[fern]

I know this is not an Adobe group but this does involve the OS and could use
all the help I can get.
Short version of my issue is ..
When I uninstall Adobe Premiere Elements 3.0 and perform a restart, my dvd
drives are no longer available. Device manager notes them as failed, and I
also noticed that Im unable to mount ISOs with Daemon Tools.

I role back to a restore point and all is good.

History to this problem..
I was having issues with my Adobe products so I was removing them all off my
system... lots of CS3 products were recently removed but they did not cause
an issue. As we speak Premiere Elements is the only app left, can remove it
because it for some reason takes out my drives.

Note: After the uninstall the drives are working. I then perform a
restart, and then they are not.

 

[Cal Bear '66]

Try this:

http://support.microsoft.com/default.aspx/kb/929461/en-us

 

[fern]

Try this:

http://support.microsoft.com/default.aspx/kb/929461/en-us

Thanks .. but I believe this article is more up my alley..
http://support.microsoft.com/kb/314060/

Which I found in the article you mentioned .. thanks, Ill give it a shot
tonight.

 

[Chad Harris]

Hi Fern--

Statistically when you can't see the DVD drive, have a problem in the middle
of trying to burn a DVD, or can't kill a 3rd party app like Nero, the MSKB
Cal Bear gave you to delete filter values is far and away the one.

If you have a specific error message or set of conditions however that are
otherwise, and you've checked for filter values, then there are about 5
MSKBs for relatively rare and narrow sets of conditions that might help you
like the one you linked.

Good luck,

CH

 

[Chad Harris]

Fern--

Additionally when you uninstall, I'd download and use the Windows Installer
Cleanup Utility here:

http://support.microsoft.com/kb/290301

It does not uninstall the actual app, but it can be very helpful. What it
does do (you simply select any entries that have to do with your target app)
is to get registry strings and corrupt .dlls out of the uninstall and future
install pathway. Think (for an analogy)company is coming, you clean the
kids' toys out of the entrance hall. It maximizes your chances for a
complete uninstall or reinstall in a Windows OS since Add/Remove has never
been a meticulous, clean Windows utility and probably will never be.

Good luck,

CH

Good luck

 

[fern]

thanks .. I'm aware of the Installer Cleanup Utility, great tool.
http://support.microsoft.com/kb/314060/
This article resolved my problem. ..

thanks again.

 

[Chad Harris]

Nice going Fern. Thanks for the follow-up.

CH

thanks .. I'm aware of the Installer Cleanup Utility, great tool.
http://support.microsoft.com/kb/314060/
This article resolved my problem. ..

thanks again.