Unexpected Shutdown

[STRAC]

How do I fix this problem. My new Dell Inspiron 531S shuts down unexpectedly
several times a day. When I follow the Microsoft link to "correct this
problem" Microsoft wants me to download an update, but then says the update
doesn't apply to my computer...This is the gist of the error report:

Product
Windows

Problem
Shut down unexpectedly

Date
2/13/2008 5:39 AM

Status
Not Reported

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini021308-02.dmp
sysdata.xml
Version.txt

Extra information about the problem
BCCode: 9f
BCP1: 00000003
BCP2: 84AD16D8
BCP3: 87BEE030
BCP4: 85615490
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1


Any help would be greatly appreciated!

 

[DellCA]

This is John at Dell headquarters.

From the information you've provided, it looks like you're getting a
0x0000009F error. Is the update you're being asked to download and install
the same as the one in the following KB article?

http://support.microsoft.com/kb/929762

Do you have any peripherals connected to this machine?

John
Dell Customer Advocate

 

[Dawgfather]

John,

I have same problem. Had the system about a month. Been out of town so
have not called Dell yet. I have a Samsung ml 1740 printer attached to
computer. The 929762 message says not for this computer. The computer
hibernates after you leave for a couple of hours. When you wake it up, get
the blue error screen and then restarts with the "normal start" highlighted.