Unable To Use "Save As" Options

[David De Trolio]

I have a user who on his Windows XP notebook goes to save an attachment
or file on his notebook by using the "Save As" command to pick the
format and location.

When he attempts to do this now, it is grayed out and he cannot select
anything from the drop down tree.

The same goes if he tried to open a previous link in Internet Explorer.

Thoughts?

Thanks...Dave

 

[Carey Frisch [MVP]]

Perhaps the following will explain & resolve your issue:

Problems in Windows Explorer or the Windows shell
after you install security update MS06-015
http://support.microsoft.com/kb/918165

Easy Fix: Visit http://www.kellys-korner-xp.com/xp_tweaks.htm and scroll
down to Item No. 383 "Hewlett-Packard's Share-to-Web software - Fix (MS06-015)"
to download a registry fix.

Note: You may need to temporarily disable your antivirus program
in order to safely run the scripted fix.

Also, review the following:

MS06-013: Cumulative security update for Internet Explorer
http://support.microsoft.com/kb/912812

Internet Explorer ActiveX compatibility patch for Mshtml.dll
http://support.microsoft.com/kb/917425/

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I have a user who on his Windows XP notebook goes to save an attachment
| or file on his notebook by using the "Save As" command to pick the
| format and location.
|
| When he attempts to do this now, it is grayed out and he cannot select
| anything from the drop down tree.
|
| The same goes if he tried to open a previous link in Internet Explorer.
|
| Thoughts?
|
| Thanks...Dave

 

[Guest]

You don't have to you Save As option to download an attachment. When you will
click on the attachment, Internet Explorer will automatically ask you to do a
particular task that do you want to Open/Run or Save the attachment.