Unable to use Moviemaker

[HarveyL]

My son has WMM 2.1 installed on XP Professional SP3. Initally everything
worked fine. However, a few weeks ago the disk had to reimaged, and since
then he has been unable to use MM. As an example of the problems he sees,
when he tries to save a MM moviefile or when he just goes into TOOLS/OPTIONS,
MM just exits.

When I look at the event log I see the following each time MM fails:

Blocked by access protection rule. Access to object
\REGISTRY\USER\S-1-5-21-273612185-3803644791-2041619309-1007\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap\AutoDetect was blocked by rule Anti-spyware Standard
Protectionrotect Internet Explorer favorites and settings.

and the number of failures of Registry Actions Blocked (from the McAfee
Viruscan console) also increments at the same time.

So this to me would say that there is a policy in McAfee that needs
changing, however I've been told that other pupils in his class all have the
same McAfee settings - so I don't understand why only his laptop should have
an issue with MM.

To rule out McAfee I've aksed that McAfee be taken off the machine and then
see if MM fails.

Has anyone seen anything like this before.

Many thanks for any pointers.

 

[walter]

My son has WMM 2.1 installed on XP Professional SP3. Initally
everything worked fine. However, a few weeks ago the disk had to
reimaged,

I don't know what "reimaged" means. Do you mean he reinstalled the OS from
an ISO image, or that he formatted and reinstalled from scratch? In either
case, if McAfee got reinstalled in the process, an expired "trial" version
of McAfee is more than likely the problem.

and since then he has been unable to use MM. As an example
of the problems he sees, when he tries to save a MM moviefile or when
he just goes into TOOLS/OPTIONS, MM just exits.

From the above I gather he can use WMM to import files/edit projects, but
can't "save" as movie? That does not seem to jive with the rest of the
post.

When I look at the event log I see the following each time MM fails:

Blocked by access protection rule. Access to object
\REGISTRY\USER\S-1-5-21-273612185-3803644791-2041619309-1007\Software\Microsoft\Windows\CurrentVersion\Internet
Settings\ZoneMap\AutoDetect was blocked by rule Anti-spyware Standard
Protectionrotect Internet Explorer favorites and settings.

and the number of failures of Registry Actions Blocked (from the
McAfee Viruscan console) also increments at the same time.

Download an installer for a decent, free anti-virus program such as Avast!
(www.avast.com)

Disconnect from the Internet.

Uninstall anything McAfee.

Install Avast!

Reconnect to the Internet

So this to me would say that there is a policy in McAfee that needs
changing, however I've been told that other pupils in his class all
have the same McAfee settings - so I don't understand why only his
laptop should have an issue with MM.

Because McAfee is a bloated, invasive piece of shite (like Norton/Symantec)
and even though expired/never activated, it has taken control of his machine
simply because it was reinstalled.

To rule out McAfee I've aksed that McAfee be taken off the machine
and then see if MM fails.

Has that been done? If not, here's a link that may help expedite the
process.

http://www.pchell.com/virus/uninstallmcafee.shtml

Has anyone seen anything like this before.

Sadly, yes. But more often with Norton/Symantec products than McAfee.

Make sure all instances of McAfee are gone off the machine (including
registry references) and try WMM again.

Many thanks for any pointers.

Welcome