Unable to update Vista

[Dennis Pfeifer]

tried CSR checking, did not resolve.

here's the "ReportingEvents"

{D2E46C66-90E0-4B35-B8D2-421316BA094E} 2009-06-28
11:09:24:569-0500 1 183 101 {810D6B8E-E0B3-4B40-9D5D-5D56BBDB22EA} 501 0 wusa Success Content
Install Installation Successful: Windows successfully installed the following
update: Update for Windows (KB947821)
{D1C7412E-214F-437E-AB16-9A3201AA1D8B} 2009-06-28
13:54:04:283-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{AF83AE81-452F-4E02-BC91-DDFFB4E633F4} 2009-06-28
18:54:38:358-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{FCAFDAFB-C607-41AC-970C-F04B8873C0D5} 2009-06-28
23:55:12:489-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.
{26300592-29F6-4EA9-8F6E-FC5B7E60576E} 2009-06-29
01:45:23:160-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
Defender Success Software Synchronization Windows Update Client successfully
detected 0 updates.
{7F38657F-8161-402A-8F8A-BD87B26F8233} 2009-06-29
04:55:47:677-0500 1 148 101 {61CA813A-7585-442E-A66B-B0D15CE6BDC0} 1 8007370d SelfUpdate Failure Software
Synchronization Windows Update Client failed to detect with error 0x8007370d.


Thanks

 

[Rick Rogers]

Hi Dennis,

(cross-posting to windows update support in case any there might have seen
this error)

If you receive no other responses, I would suggest that you open a case with
Microsoft's update support area (it's free):
http://support.microsoft.com/ph/6527#tab0

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
Vote for my shoe: http://rick-mvp.blogspot.com

 

[Ǝиçεl]

0x8007370D ERROR_SXS_IDENTITY_PARSE_ERROR

Description

An identity string is malformed.


Description of the System Update Readiness Tool for Windows Vista

<http://support.microsoft.com/kb/947821>
-=-

 

[Dennis Pfeifer]

Thank you. I tried this twice, and it did not resolve the issue.
I ran the install, and rebooted, and it did not resolve.
I then ran again, and did not reboot, .. same non-resolution..
Thanks .. this is what I tried first, and according to MS documentation,
should have worked.

Dennis

 

[PA Bear [MS MVP]]

@DENNIS: Please state your full Windows version (e.g., Vista SP1; Vista x64
SP2).

Kinda sketchy on the details here. Is there a particular update that's
failing to install or...?

Can you successfully update via the Start menu (vs Automatic Updates)?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request (applies to security
updates only)
https://support.microsoft.com/oas/default.aspx?gprid=6527

 

[Spirit]

Description of the System Update Readiness Tool for Windows Vista and for
Windows Server 2008

http://support.microsoft.com/kb/947821

Check that. Scroll down and be sure to download the correct version. And
below that it shows how check the log.